Troubleshooting Guide - GE Mentor Visual iQ User Manual

Troubleshooting Guide

Image
Condition Causes
Images are distorted or • Optical tip is not threaded
blurred within normal onto the camera head
range. securely.
• The optical surfaces are dirty.
• No tip optic or head guard is
installed on camera tip.
Image quality is otherwise Various
poor.
No image appears in the Various
display.
(Hard Keys are lit)
Dark video image Various
Frozen image "jitters" or is • Probe tip was moving when
blurred. image was captured.
07/30/2014
Actions
Reinstall the optical tip. See "To Attach an Optical Tip"
• Clean the optical tip and the camera head. See
Probe"
• The Visual iQ 6.1mm diameter probes require the use of the 6.1mm headguard supplied. This headguard is unique to the
Visual iQ 6.1mm in that it contains an aperture unlike previous product generations.
• Remove the tip optic.
• Try a different tip optic.
• If available connect a different probe to handset.
• If image quality issue is associated with a specific probe contact GE Inspection Technologies to obtain a return material
authorization (RMA).
• Verify that the probe is properly seated and latched. See
• Reboot system.
• If available connect a different probe to handset.
• If image quality issue is associated with a specific probe contact GE Inspection Technologies to obtain a return material
authorization (RMA)
• Point the probe tip toward a bright light and see if image appears. If image appears, the problem is associated with lamp
operation. If still no image, contact GE Inspection Technologies to obtain a return material authorization (RMA).
• If a Displayport cable was purchased connect to a Displayport capable monitor. Determine whether an image appears on it.
• Clean the optical tip and the camera head. See
Probe"
• Verify the LCD Brightness is properly adjusted for the ambient condition.
• Check the insertion tube and bending section for severe kinks or dents.
• No LED operation
• Unfreeze then refreeze the image, keeping probe tip steady.
"Inspecting and Cleaning an Optical Tip"
"To Install a Probe"
"Inspecting and Cleaning an Optical Tip"
and "Inspecting and Cleaning a
and "Inspecting and Cleaning a
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