Table of Contents
Advertisement
The Mobile Router Cannot Connect to a Computer
Running Windows Vista
A known issue exists whereby computers running Microsoft Windows Vista cannot obtain an
IP address from certain routers. More information and a fix are available at
support.microsoft.com/kb/928233,
knowledge base article 928233.
The Mobile Router Does Not Connect to the Cellular
Network
If your mobile router does not connect to your service provider's mobile broadband network,
try the following suggestions:
•
Make sure that your SIM account is active. To check SIM status, contact your Internet
service provider.
•
If you use a prepaid SIM card, make sure that the account balance is positive.
•
If your mobile router still does not connect, you might need to create or update the default
connection profile.
To check the default connection profile settings:
1.
From a computer that is connected to your network, launch a web browser.
2.
Enter http://m.home or http://192.168.1.1.
A login page displays.
3.
Enter the mobile router password.
The password is case-sensitive.
The dashboard displays.
4.
Select Settings > Advanced Settings > Cellular.
The Cellular page displays.
5.
In the APN section, review the ISP settings.
6.
To change the active APN or to change the APN settings, click the
Nighthawk M1 4GX Gigabit LTE Mobile Router
or visit the Microsoft support website and search for
Troubleshooting
80
Edit icon.
Advertisement
Table of Contents
