The Wi-Fi network name does not appear in the list
of networks
If you do not see the hotspot's Wi-Fi networks from your Wi-Fi-enabled device, try these
suggestions:
•
Refresh the list of networks.
•
If the touchscreen is dark, the Wi-Fi radio might be asleep. Press the Power key to wake
the hotspot.
•
If the hotspot is tethered to your computer, make sure that Wi-Fi is set to stay on when the
hotspot is tethered. See
The No Signal icon displays on either the touchscreen
or the hotspot web page
If the No Signal icon (
sure that you are in your network service provider's coverage area.
Your device cannot access the hotspot web page
when connected to a VPN
If you are using your hotspot while connected to a VPN, you might not be able to access the
hotspot web page using http://hotspot.zain.
To directly access the hotspot web page hosted on the device, enter the address
http://192.168.1.1 in your browser.
The hotspot cannot connect to a computer running
Windows Vista
Microsoft has a known issue whereby computers running Windows Vista cannot obtain an IP
address from certain routers. More information and a fix are available at
http://support.microsoft.com/kb/928233,
knowledge base article 928233.
Zain Mobile Hotspot
Reset the hotspot
) displays on either the touchscreen or the hotspot web page, make
or visit the Microsoft support website and search for
Troubleshooting
98
on page 99.