Table of Contents
Advertisement
The WiFi network name does not appear in the list
of networks
If you do not see the mobile hotspot's WiFi networks from your WiFi-enabled device, try
these suggestions:
•
Refresh the list of networks.
•
If the touch screen is dark, the WiFi radio might be asleep. Press the Power button to
wake the mobile hotspot.
•
If the mobile hotspot is tethered to your computer, make sure that WiFi is set to stay on
when the mobile hotspot is tethered. See
is disabled
on page 109.
The No Signal icon displays on either the touch screen
or the hotspot web page
If the No Signal icon (
page, make sure that you are in your network service provider's coverage area.
Your device cannot access the mobile hotspot web page
when connected to a VPN
If you are using your hotspot while connected to a VPN, you might not be able to access the
mobile hotspot web page using http://netgear.aircard.
To directly access the mobile hotspot web page hosted on the device, enter the address
http://192.168.1.1 in your browser. Your device might use a different web address. To get the
web address for your device, tap Settings > More > Device Information > AC810S
Manager or look at the label under the device battery.
The mobile hotspot cannot connect to a computer running
Windows Vista
A known Microsoft issue is that computers running Windows Vista cannot obtain an IP
address from certain routers. More information and a fix are available at
support.microsoft.com/kb/928233,
knowledge base article 928233.
AirCard 810 Mobile Hotspot
A networking error displays and WiFi offloading
) displays on either the touch screen or the mobile hotspot web
or visit the Microsoft support website and search for
Troubleshooting
107
Hide quick links:
Advertisement
Table of Contents
