NETGEAR 762S AirCard User Manual
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NETGEAR 762S AirCard User Manual

762s mobile hotspot
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AirCard
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762S Mobile Hotspot
User Guide
2400325 Rev 1

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Summary of Contents for NETGEAR 762S AirCard

  • Page 1 AirCard ® 762S Mobile Hotspot User Guide 2400325 Rev 1...
  • Page 3 NETGEAR modem can transmit signals that could interfere with this equipment. Do not operate the NETGEAR modem in any aircraft, whether the aircraft is on the ground or in flight. In aircraft, the NETGEAR modem MUST BE POWERED OFF. When operating, the NETGEAR modem can transmit signals that could interfere with various onboard systems.
  • Page 4 AirCard 762S Mobile Hotspot User Guide Patents This product may contain technology developed by or for NETGEAR Inc. This product ® includes technology licensed from QUALCOMM Copyright © 2013 NETGEAR, Inc. All rights reserved. Trademarks NETGEAR, the NETGEAR logo, AirCard, and Watcher are trademarks of NETGEAR, Inc. in the United States and/or other countries.

  • Page 5: Table Of Contents

    Contents Get Started ............9 Know Your Device.
  • Page 6 AirCard 762S Mobile Hotspot User Guide Set Audio Alerts ............27 Change Device Security Settings .
  • Page 7 Contents Enable Port Filtering ............51 Enable VPN Passthrough .
  • Page 8 AirCard 762S Mobile Hotspot User Guide Reset the Mobile Hotspot ..........61 To reset the mobile hotspot on the device: .

  • Page 9: Get Started

    1: Get Started ® This chapter provides an overview of AirCard 762S Mobile Hotspot features, and instructions on how to set up your mobile hotspot and connect to the Internet. Know Your Device Your mobile hotspot enables you to create a Wi-Fi access point anywhere there is cellular network coverage.

  • Page 10: Mobile Hotspot Buttons And Keys

    AirCard 762S Mobile Hotspot User Guide Mobile Hotspot Buttons and Keys The mobile hotspot has a Power key, Navigation key and a WPS button. Press these buttons or keys alone or in combination to activate various functions. Here’s a summary of how to use them.

  • Page 11: Lcd

    Get Started 2. Optional: On the Web UI, you can select the events for which the mobile hotspot will beep. For more information, see Set Audio Alerts on page 27. As well as providing setup information (SSID and Wi-Fi Passphrase) the mobile hotspot LCD displays: •...
  • Page 12 AirCard 762S Mobile Hotspot User Guide Icon Indicates Signal strength The more bars the stronger the cellular signal. No signal Network type (The icons that may appear depend on your service provider and device.) A Network icon with a black background indicates that service is available, but the mobile hotspot is not connected to the network.

  • Page 13: Accessories

    AC adapter — Used with the USB cable to recharge the battery or to power the mobile hotspot from a wall socket • Charging cradle • Extended battery Additional accessories are available from www.netgear.com/aircardaccessories. Power Sources You can power your mobile hotspot from: • Rechargeable battery included with the mobile hotspot •...

  • Page 14: Install The Battery

    AirCard 762S Mobile Hotspot User Guide Install the Battery 1. Insert the battery as shown in the illustration. Ensure that the gold contacts on the battery are lined up with the gold contacts on the device. Battery Gold contacts Default security credentials 2.

  • Page 15: Tethered Mode

    Tablets Download and use the complimentary AirCard Watcher™ app to view your connection, settings, and data usage from your smartphone or tablet. Search the app store for NETGEAR AirCard. To manage all hotspot settings, go to the homepage http://aircard.hotspot. Rev 1 Sep.13...

  • Page 16: Homepage

    AirCard 762S Mobile Hotspot User Guide Homepage Your mobile hotspot comes configured, perfectly secure, and ready to use, but if you want to change the security settings, the SSID, and other settings, go to your mobile hotspot’s homepage. The homepage URL http://aircard.hotspot is shown on the LCD during setup.

  • Page 17: Security Credentials

    Get Started The first time you log in, you will be asked to accept the terms and conditions. Click Agree to accept. Once you are logged in with the default Admin Password, you can view detailed information and change mobile hotspot settings, such as: •...
  • Page 18 AirCard 762S Mobile Hotspot User Guide 2400325...

  • Page 19: Use Your Mobile Hotspot

    2: Use Your Mobile Hotspot This chapter provides information on how to use your mobile hotspot. Note: To change settings you need to be logged in as Administrator. See Homepage on page 16. Set Auto Connect and Network Options By default, the mobile hotspot automatically connects to your service provider’s mobile broadband network.

  • Page 20: View Data Usage

    AirCard 762S Mobile Hotspot User Guide · Always auto connect except when roaming — The mobile hotspot automatically attempts to connect only to your service provider’s mobile broadband network when powered on (default). · Never auto connect — The mobile hotspot will not attempt to automatically connect to the mobile broadband network when powered on.

  • Page 21: Select A Language

    Use Your Mobile Hotspot Select a Language The first time you power on the mobile hotspot, you’ll be asked to select a language on the LCD: 1. Press the Navigation key to cycle through the available languages until you see the language you want to use.

  • Page 22: View / Block Connected Users

    AirCard 762S Mobile Hotspot User Guide 3. To disable the Wi-Fi radio, beside Enable Wi-Fi, select Off. 4. Click Ok to confirm. View / Block Connected Users To view a list of devices connected to your mobile hotspot and block undesired users: 1.

  • Page 23: Add A Wireless Device To Your Wi-Fi Network

    Use Your Mobile Hotspot 4. Clear the box beside the device in the Block column. 5. Click Save. Add a Wireless Device to your Wi-Fi Network You can connect up to ten wireless devices such as smart phones, laptops, tablets, digital cameras, printers, gaming consoles, and digital picture frames to your mobile hotspot network.

  • Page 24: View Messages / Alerts

    AirCard 762S Mobile Hotspot User Guide • If the Wi-Fi device you are adding to your Wi-Fi network does not have a PIN associated with it: Select WPS button method. b. Click Connect. Within 2 minutes, press the WPS button on the wireless device you want to connect.

  • Page 25: Battery Settings

    Use Your Mobile Hotspot 3. Click the alert or message subject line to view the entire alert / message. To delete messages, select the box beside the message and click Delete selected. Alerts are deleted automatically when the device status changes. Note: By default, you receive an audio alert when the mobile hotspot receives an alert.
  • Page 26 AirCard 762S Mobile Hotspot User Guide 2. Click the battery icon ( 3. In the drop-down list beside Standby Timer on Battery, select the desired time. (The shorter the time, the longer the battery life.) The Standby Timer sets the length of time the mobile hotspot remains active when no devices are connected to the Wi-Fi network.

  • Page 27: Set Audio Alerts

    Use Your Mobile Hotspot 4. Set the desired options. For example, you can: · Turn the Power LED and LCD backlight off. · Set the time after which the LCD backlight turns off. (The shorter the time, the longer the battery life.) ·...

  • Page 28: Change Device Security Settings

    AirCard 762S Mobile Hotspot User Guide 4. Select the desired options. 5. Click Save. Change Device Security Settings To change security settings such as Admin Password, SSID, Wi-Fi encryption, and Wi-Fi Passphrase: 1. On the homepage, click the Device Security icon ( ). 2.

  • Page 29: View Details About Your Mobile Hotspot

    Use Your Mobile Hotspot · By default, the Network name and Wi-Fi Passphrase are shown on the LCD screen. If you do not want these to appear on your LCD screen, clear the boxes beside Wi-Fi Passphrase visible on device and Show SSID on device. The Wi-Fi encryption options are: ·...

  • Page 30: Use The Microsd Card To Share Files Over Wi-Fi

    AirCard 762S Mobile Hotspot User Guide 4. Click Save to File. The file is saved in your Downloads folder as a text file. Use the microSD Card to Share Files over Wi-Fi Your mobile hotspot is equipped with a microSD reader. You can use this feature to share music, photos, data files, etc.

  • Page 31: Share Or Access Files Over Wi-Fi

    Use Your Mobile Hotspot 3. Replace the back cover. 4. On the homepage, click the microSD icon ( 5. Choose the File Sharing option: · Network — For sharing files over your Wi-Fi network · USB Tethered — For sharing files using the USB cable to connect the mobile hotspot to the computer.

  • Page 32: View, Upload And Download Files

    AirCard 762S Mobile Hotspot User Guide View, upload and download files To upload files over Wi-Fi, you need to map a network drive. The method used to map a network drive depends on your computer's operating system. Windows 8 1. Open Computer. 2.

  • Page 33: View And Download Only

    Use Your Mobile Hotspot Mac OS X 1. Open Finder. 2. Select Go > Connect to Server..3. Type http://aircard.hotspot/dav/. 4. Click Connect. If you are asked for a user name and password, leave the user name blank, and enter a password (if password-protection has been set up), and click OK.

  • Page 34: Recharge The Battery

    AirCard 762S Mobile Hotspot User Guide Recharge the Battery The battery comes partially charged. You can recharge the battery from a wall socket or from the USB port on your computer. To recharge the battery from a wall socket (fastest option): 1.

  • Page 35: Update The Firmware

    Use Your Mobile Hotspot Update the Firmware New firmware is available from time to time. Updating the firmware may add new features to the device LCD or the homepage, or improve the performance of your mobile hotspot. Note: You cannot use the mobile hotspot during the firmware installation, which may take up to 5 minutes.

  • Page 36: Update The Firmware From The Lcd Screen

    AirCard 762S Mobile Hotspot User Guide Update the firmware from the LCD screen When new firmware is available for downloading, you will receive a message on the LCD screen. (The message remains on the screen for 1 minute.) Firmware Update Available Press to download 1.

  • Page 37: Update The Firmware From The Homepage

    Use Your Mobile Hotspot Update the firmware from the homepage When new firmware is available for downloading, you will receive an alert on the LCD screen. 1. On the homepage, log in as Administrator, and click the Messages icon ( 2.
  • Page 38 AirCard 762S Mobile Hotspot User Guide 4. Click More Details. 5. Click Install Now, or click Cancel if you want to install the firmware later. If you do not install the firmware within 32 hours of downloading it, it installs auto- matically the next time you log into the homepage.

  • Page 39: Advanced Settings

    3: Advanced Settings This chapter provides information on how to change advanced settings. The advanced settings enable you to configure various aspects of the device such as Wi-Fi settings, WAN settings, router settings, etc. Show Help for Advanced Settings The Advanced Settings section of the homepage comes with built-in context-sensitive online help to assist you in configuring the mobile hotspot.

  • Page 40: Do Not Automatically Install Driver For Usb Tethering

    AirCard 762S Mobile Hotspot User Guide 3. Click Save. Do not Automatically Install Driver for USB Tethering By default, a host driver is installed the first time you connect your mobile hotspot to the computer via the USB cable. This driver enables the mobile hotspot to connect to the Internet when it is tethered to a USB port on the computer via the USB cable instead of using the Wi-Fi network.

  • Page 41: Export / Import Router Options

    Advanced Settings Export / Import Router Options You can export and import hotspot (router) settings. This is useful if you have more than one device and you want the same settings on both, or to save your settings before doing a factory reset or changing the settings. To export router settings: 1.

  • Page 42: Set Display Options

    AirCard 762S Mobile Hotspot User Guide Set Display Options You can use the display options to customize the mobile hotspot display and to conserve battery power. To set the display options: 1. On the homepage, click the Advanced Settings icon ( 2.

  • Page 43: View Wan Information

    Advanced Settings 4. Click Save. Once this feature is enabled, click Key Lock Now to lock the device keys, or press and hold the Navigation key for 3 seconds to lock / unlock the keys. View WAN Information To view network information, such as the active network, connection status, signal strength, etc.: 1.

  • Page 44: Set Connection Preferences

    AirCard 762S Mobile Hotspot User Guide Set Connection Preferences To set the connection preferences: 1. On the homepage, click the Advanced Settings icon ( 2. Go to WAN > Setup. 3. Select the desired options. You can use the manual network selection mode to select a mobile network other than your service provider’s when roaming.

  • Page 45: Enable Sim Security

    Advanced Settings 3. Click Add/Edit Profiles. 4. Enter the information supplied by your service provider and click Save. 5. In the Default Profile drop-down menu, select the profile you just modified so that it will be the profile the hotspot uses. 6.

  • Page 46: Disable Sim Security

    AirCard 762S Mobile Hotspot User Guide 3. Select Enable and click Save. 4. Enter your PIN and click Submit. You are allowed 5 attempts to enter the correct PIN. If you run out of available attempts the PIN will be locked. If this happens, contact your service provider to receive a PUK number to unlock the PIN.

  • Page 47: View Wi-Fi Status And List Of Connected Devices

    Advanced Settings 3. Select Disable and enter the PIN in the pop-up window. 4. Click Submit. View Wi-Fi Status and List of Connected Devices To view Wi-Fi status and a list of connected devices: 1. On the homepage, click the Advanced Settings icon ( 2.

  • Page 48: Set Wi-Fi Network Options

    AirCard 762S Mobile Hotspot User Guide Set Wi-Fi Network Options To set the Wi-Fi network options: 1. On the homepage, click the Advanced Settings icon ( 2. Go to Wi-Fi > Network. 3. Select the desired options. · SSID Broadcast — If you select Enable, your SSID (network name) will be broadcast to everyone nearby.

  • Page 49: Set Mac Filter Mode

    Advanced Settings 3. Select the desired options and click Save. The options available depend on the Wi-Fi rate. If you want to choose a Wi-Fi encryption other than WPA2 Personal AES or WPA / WPA2 Personal: 1. Change the Basic Rate to 802.11b/g compatibility. 2.

  • Page 50: White List

    AirCard 762S Mobile Hotspot User Guide 3. In the drop-down menu, select Block all in list. 4. Either: · Enter the MAC address of the device and click Add, or · Click List of connected devices and select the box beside the device in the Block column.

  • Page 51: Enable Port Filtering

    Advanced Settings 3. Select Enable beside Port Forwarding. Incoming traffic is forwarded to specific ports and devices on your network (using their local IP addresses). Note: Port forwarding creates a security risk. When not required, port forwarding should be disabled. 4.

  • Page 52: Enable Vpn Passthrough

    AirCard 762S Mobile Hotspot User Guide 3. Select the Port Filtering Mode: · Black List — To select applications not allowed to access the Internet · White List —To select applications allowed to access the Internet Note: Only one list at a time can be active, either a Black List or a White List. 4.

  • Page 53: Set Router Lan Options

    Advanced Settings 3. Select Enable. 4. In the Destination IP Address field, enter the IP address of the computer you want to have in the DMZ. For tips on finding a computer’s IP address, see How do I find my computer’s IP address? on page 57.
  • Page 54 AirCard 762S Mobile Hotspot User Guide The DNS Mode setting specifies how the DNS servers are obtained. If you select Auto, the servers use the DNS relay specified by the Internet provider. 4. Click Save. 2400325...

  • Page 55: Frequently Asked Questions

    4: Frequently Asked Questions This chapter provides answers to questions you may have about your mobile hotspot. (Also see Troubleshooting on page 59.) What do I do if I forget my Wi-Fi Passphrase or Admin Password? The Wi-Fi Passphrase appears on the LCD, unless you have configured it not to show.

  • Page 56: How Can I Extend The Life Of The Battery

    AirCard 762S Mobile Hotspot User Guide How can I extend the life of the battery? For information on extending the life of the battery, see Extend Battery Life page 25. How do I turn the mobile hotspot off? Press and hold the Power key for a few seconds, or click the Power off button on the homepage.

  • Page 57: Where Can I Find More Information

    Frequently Asked Questions Where can I find more information? • Go to support.netgear.com, click Support for Home Products, search for your service provider and then select your product. From the NETGEAR web site, you can: · Update the firmware on your device ·...

  • Page 58: How Do I Find A Device's Mac Address

    AirCard 762S Mobile Hotspot User Guide How do I find a device’s MAC address? You’ll need to know the MAC address for a device when: • Assigning an IP address based on a MAC address (when using DHCP) • Allowing or denying devices access to your Wi-Fi network (MAC filtering) Tip: To display a list of connected devices, including the MAC address of each device, click the Wi-Fi icon ( The steps for finding a device’s MAC address depend on the operating system.

  • Page 59: Troubleshooting

    5: Troubleshooting This chapter provides suggestions for troubleshooting problems that may arise when using your mobile hotspot. The mobile hotspot network name does not appear in the list of networks. 1. Refresh the list of networks. 2. Ensure that the Wi-Fi setting on your laptop (or other device) is turned on.

  • Page 60: Unable To Connect Hotspot To Your Service Provider's Mobile Broadband Network

    AirCard 762S Mobile Hotspot User Guide • The Wi-Fi is disabled. To enable Wi-Fi: Use the USB cable to tether the mobile hotspot to your laptop. b. Launch your browser and go to the homepage. Click the Wi-Fi users icon ( d.

  • Page 61: Unable To Connect A Computer Running Windows Vista To The Mobile Hotspot

    Troubleshooting Unable to connect a computer running Windows Vista to the Mobile Hotspot ® ® Microsoft has a known issue whereby computers running Windows Vista cannot obtain an IP address from certain routers. More information and a fix are available at http:// support.microsoft.com/kb/928233 or go to the Microsoft support Web site and...

  • Page 62: Alerts

    AirCard 762S Mobile Hotspot User Guide 3. Click OK to confirm. 4. Reconnect Wi-Fi devices. Alerts SIM not installed Ensure that the SIM card is installed correctly. See Insert the SIM Card on page 13. SIM Error — Check SIM Ensure that the SIM card inserted in your mobile hotspot is from your service provider.

  • Page 63: Sim Mep Locked

    Troubleshooting SIM MEP Locked 1. Contact your service provider for the MEP unlock codes and a tool to unlock your Mobile Hotspot. Temperature-related alerts The mobile hotspot is designed to work over a wide temperature range. (See Environmental Specifications on page 67 for details.) If you are outside that temperature range, the mobile hotspot issues an alert.
  • Page 64 AirCard 762S Mobile Hotspot User Guide Table 5-1: Connection alerts (Continued) Alert Description Regular deactivation QOS not accepted Network failure Reactivation required Feature not supported Semantic error in the TFT operation Syntactical error in the TFT operation Unknown PDP context PDP context without TFT already activated Semantic errors in packet filter(s) Syntactical errors in packet filter(s)
  • Page 65 Troubleshooting Table 5-1: Connection alerts (Continued) Alert Description PDP Inactivate Max Timeout PDP Lower layer Error PDP Duplicate UE RAT Change Rev 1 Sep.13...
  • Page 66 AirCard 762S Mobile Hotspot User Guide 2400325...

  • Page 67: Specifications

    6: Specifications Mechanical Specifications Weight 108 g (3.8 oz.) Length 97.4 mm (3.8 in.) Width 57.1 mm (2.25 in.) Thickness 15.7 mm (0.6 in.) Environmental Specifications Operating temperature 0° C to 35° C (32° F to 95° F) Storage temperature -10°...
  • Page 68 AirCard 762S Mobile Hotspot User Guide 2400325...

  • Page 69: Regulatory And Safety Information

    NETGEAR and its affiliates accept no responsibility for damages of any kind resulting from...

  • Page 70: Proper Battery Use And Disposal

    Regulatory information for EU countries To ensure safe use, the modem must be 1 cm or more from users during operation. NETGEAR hereby declares that the NETGEAR USB wireless modem conforms to all the essential requirements of Directive 1999/5/EC: For the current EU Declaration of Conformity, visit http://www.netgear.com/about/regulatory/declarations-conformity/.

  • Page 71: Index

    Index accessories keys included, 13 description, 10 purchasing optional accessories, 13 lock / unlock, 10, 42 add a wireless device, 23 Admin Password, 17 Admin Password, forgot, 55 alerts, 24, 27 options, 53 audio, mute / enable, 10 language selection, 21 auto connect options, 19 function, 11...
  • Page 72 AirCard 762S Mobile Hotspot User Guide specifications, 67 WAN information, view, 43 white list, 50, 52 Wi-Fi network options, 48 tethered mode Wi-Fi Passphrase, 17 first time you use it, 15 Wi-Fi Passphrase, forgot, 55 unable to connect to the Internet, 60 Wi-Fi radio is disabled, 59...

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