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Troubleshooting Guide
_
PROBLEM
The VPS does not operate.
PROBABLE
CAUSE
l
Bad print substrate.
l
Bad connection with PBX.
l
Card was inserted into the
wrong slot.
l
Incomplete
card insertion.
POSSIBLE SOLUTION
l
Change the print substrate.
l
If the phone works properly when
SLT is connected instead of the VPS,
change the CO card. If the phone still
fails to work properly, check the con-
nection between the VPS and PBX.
l
Insert the card firmly into the normal
card slot.
l
Insert the card firmly into the back
board.
l
Poor resetting.
l
Press the Reset Button.
l
Dialing does not register.
l
A pulse phone is being used
l
Change to a tone phone.
by mistake.
l
The line is disconnected
during the transferring
of
l
Improper
setting of the
l
Adjust to the transfer sequence of the
transfer sequence.
connected PBX and reset.
an outside call.
l
Outside calls cannot be
l
Improper
setting of the
l
Adjust to the hooking time of the
connected PBX and reset.
transferred.
hooking time.
l
Improper
setting of the
l
Adjust to the CPC signal of the con:
CPC signal.
netted PBX and reset.
l
Unable to make outside
l
Improper
setting of the
l
Reset the outside call dial mode
calls.
outside call dial mode.
(tone/pulse)
properly.
l
Improper
setting of the
l
Reset the outside line access sequence
outside call dial procedure.
of the connected PBX.
l
Unable to call an extension.
l
Improper
setting of the
l
Adjust to the number of digits in the
number of digits in the
mail box number.
extention number.
l
Unable to access the mail
box.
l
Improper
setting of the
l
Readjust to the number of digits in
number of digits in the mail
the mail box number.
box number.
l
Connected terminal (RS-
232C port) does not oper-
l
Improper
connection.
l
Improper
setting of the
ate.
parameter.
l
Connect the connected cable prop-
erly.
l
Adjust the terminal parameter to the
the VPS parameter. If the terminal
still fails to operate properly, set to
the desired parameter from the termi-
nal.
l
Unable to make
reconnection
when the line
is busy.
l
Improper
setting of the
busy signal reconnection
procedure.
l
Readjust the busy signal reconnection
procedure to the con-netted
PBX.
l
Unable to make a no-
response reconnection.
* Improper
setting of the
no-response reconnection
procedure.
l
Readjust the no-response
reconnection procedure to the con-
netted PBX.
M-7-2
Troubleshooting
Manager
's Guide
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