Canon imagePRESS P400 Service Manual page 81

Symptom
Color quality is not Problem with the printer
consistent
File or application problem
Out of calibration or calibration information/
curves on the active partition are corrupted
Print quality is poor Missing or outdated printer description file
Application cannot find the appropriate print-
er description file
Problem with the printer
Out of calibration or calibration information/
curves on the active partition are corrupted
Pages come out Loose cable connection between the im-
blank, or tinted with agePRESS Server and the printer
green or some other
color
Problem with the printer
Possible cause Suggested action
Test the printer and service, if necessary (see the service docu-
mentation that accompanies the printer).
1. Print a different color test page from another application.
2. If the quality of the test page is good, there may be a file or
application problem.
1. If you suspect that a custom calibration setting is causing the
problem, reset the calibration setting to its default measure-
ments:
In Command WorkStation > Device Center > General > Tools,
click Manage.
Calibrator opens.
In Calibrator, select the calibration setting that you suspect is
causing the problem, and then click View Measurements.
Click Reset to Default Measurements, and then click Yes to
confirm.
If resetting to default calibration does not solve the problem,
you may need to service the printer.
2. If restoring default measurements fixes the color quality, the
custom calibration may have been the cause of the problem.
Request that the site administrator recalibrate the imagePRESS
Server. For details, see Color Printing, which is part of the
user documentation set.
3. If the problem persists after recalibration, the calibration infor-
mation on the hard disk drive may be corrupt. Reinstall system
software.
4. If the problem persists, the hard disk drive may be corrupt.
Verify that all hard disk drive cabling is correct.
5. If hard disk drive cabling is correct, you may need to replace
the hard disk drive.
Make sure that the appropriate printer description file is installed.
For information about printer files, see Printing, which is part of the
user documentation set.
Test the printer and service, if necessary (see the service docu-
mentation that accompanies the printer).
1. If you suspect that a custom calibration setting is causing the
problem, reset the calibration setting to its default measure-
ments:
In Command WorkStation > Device Center > General > Tools,
click Manage.
Calibrator opens.
In Calibrator, select the calibration setting that you suspect is
causing the problem, and then click View Measurements.
Click Reset to Default Measurements, and then click Yes to
confirm.
If resetting to default calibration does not solve the problem,
you may need to service the printer.
2. If restoring default measurements fixes the color quality, the
custom calibration may have been the cause of the problem.
Request that the site administrator recalibrate the imagePRESS
Server. For details, see Color Printing, which is part of the
user documentation set.
3. If the problem persists after recalibration, the calibration infor-
mation on the hard disk drive may be corrupt. Reinstall system
software.
4. If the problem persists, the hard disk drive may be corrupt.
Verify that all hard disk drive cabling is correct.
5. If hard disk drive cabling is correct, you may need to replace
the hard disk drive.
1. Check again the printer interface cable and connection at the
imagePRESS Server and the printer.
2. Power off/on the printer.
3. Replace the printer interface cable.
Test the printer and service, if necessary (see the service docu-
mentation that accompanies the printer).
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5. TROUBLESHOOTING