Troubleshooting; Error Log Acquisition Procedure; Error Code Table - Sony UP-D898DC Service Manual

2-1. Error Log Acquisition Procedure

A maximum of up to 20 errors that occurred during the printing operation are stored in this unit.
The error information can be obtained by using the log print (refer to Section 1-8-2) and utility software
(refer to Section 1-6).
It is possible to predict the possible defective portion of this unit based on the error information. Use it for
trouble analysis.

2-1-1. Error Code Table

The error codes that are displayed on the "Error Log Data" screen of the utility software and printed in
"ID" of the log print are described.
ID Symptom
2001h Door open has failed.
2102h
0100h Thermal head cannot be
4102h moved from the home
position to the printing
position.
0102h Thermal head cannot be
1100h moved from unspecified
3100h position to the home
4100h position.
8100h
0101h Thermal head cannot be
3102h moved from the printing
4103h position to the home
position.
0103h Thermal head move-
3101h ment has failed and
4101h stopped at unspecified
position.
1102h Thermal head cannot
8102h move to the home
position. (during me-
chanical initialization).
2103h Thermal head cannot
move to the home
position. (during door
open).
UP-D898DC
Section 2

Troubleshooting

Possible cause
Door drive system failure
Break of harness between the SE-1142
board and SW-1703 board or between
the SW-1703 board and MA-201 board,
or the disconnection of connector
SE-1142 board failure
Head drive system failure
Break of harness between the SE-1142
board and SW-1703 board or between
the SW-1703 board and MA-201 board,
or the disconnection of connector
Break of harness between the DC
(Head) motor and SW-1703 board or
between the SW-1703 board and
MA-201 board, or the disconnection
of connector
DC (Head) motor failure
Remedy
Check the door drive system.
Check if there is not any break in the
harness, and if the connector is not
disconnected.
Check the SE-1142 board. If the
symptom persists, replace it. (Refer
to Section 3-3.)
Check the head drive system.
Check if there is not any break in the
harness, and if the connector is not
disconnected.
Check if there is not any break in the
harness, and if the connector is not
disconnected.
Replace the DC (Head) motor. (Refer
to Section 3-10.)
2-1 (E)