Configuring Shadow Settings For Remote Assistance - NEC Express5800 Series User Manual

Chapter 4 Configuring Client Settings with Atrust Client Setup
2.4

Configuring Shadow Settings for Remote Assistance

The Shadow feature allows an administrator to remotely assist client users in resolving problems or configuring local
settings. When this feature is enabled, an administrator can monitor and control a client from a remote computer just like
a local user.
To enable the Shadow feature and set a password for remote assistance, do the following:
1. On Atrust Client Setup, click System > Password.
2. Check Shadow > Enable Shadow.
3. The Shadow feature is enabled and a window appears for you to set a password for remote assistance.
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Important Although VNC (remote shadow) is convenient, security consideration is necessary. When enabling
remote shadow of US320f, you can connect from other VNC client software as well as connection
from ADM if you know even password.
Therefore, it is necessary to take security measures such as using only inside the firewall or
invalidating unnecessary VNC.
Note By enabling "Japanese keyboard" in the Remote Shadow Viewer option, it is possible to switch to
Japanese input mode by using Kanji key of keyboard.
Note To use the Shadow feature on a remote computer, you need to install the Atrust Device Manager
and also Java software on the remote computer, and add your client into a managed group under
Atrust Device Manager. For detailed instructions, refer to the User's Guide of Atrust Device
Manager.
Express5800/US320f User's Guide
2. Configuring System Settings