Nokia IP30 User Manual page 124

5
Troubleshooting
I cannot access http://my.firewall or http://my.vpn. What
should I do?
Note
192.168.10 is the default value, and it may vary if you changed it in the My
Network page.
Every time I start Internet Explorer, the application searches
for an Internet connection. This is unnecessary, since I am
connected through the IP30. What should I do?
For Internet Explorer, versions 5 and 6, do the following:
1. Open the browser.
2. On the Tools menu, click Internet Options..., then click the
124
If Web Filtering or E-mail anti-virus scanning are on, try
turning them off.
Erase all your block rules through the security menu.
Check with your ISP for possible service outage.
Check whether you are exceeding the maximum number of
computers allowed by your license. Refer Viewing Computers.
Verify that the IP30 is operating (PWR/SEC LED is active)
Check if the LAN LINK/ACT LED for the port used by your
computer is on. If not, check the network cable linking your
computer and IP30 is connected properly.
Try surfing to 192.168.10.1 instead of to my.firewall.
Check your TCP/IP configuration according to Chapter 2.
Restart the IP30 and your broadband modem by disconnecting
the power and reconnecting after 5 seconds.
If your web browser is configured to use an HTTP proxy to
access the Internet, add my.firewall or my.vpn to your proxy
exceptions list.
Connections tab.
IP30