Canon imagePRESS C800 Series Technical & Service Manual page 139

• What paper is used (brand name, supplier, grammage, bulkiness e.g.)?
3. Driver:
• Ask the operator how to reproduce the problem
• Create a driver report (about tab in printer driver)
• Create a print file of the problem, by changing the port of the driver temporary to "print to
File". Retrieve this file from the PC and include in the report.
4. PRISMAsync
• Ask the local IT for a correct description of the operating system of the Host, type and
version of the used driver, and network communication protocol which is needed to
describe the workflow.
Escalation procedure
Chapter 10 - Troubleshooting 139