Installing Patches - Canon imagePRESS C800 Series Technical & Service Manual

Installing patches

In case a patch for the system software of the PRISMAsync is released, the patch will resolve 1 or
more problems but does not require a complete re-installation of the system software.
The patch is released in an .EXE- or .MSU format (for Microsoft patch).
NOTE
Do not change the filename of the patch, because it will become unusable.
There are 4 methods to install a patch:
• The patch is stored on a PC/laptop. The upgrade is done via the Settings Editor.
• The patch is stored on a USB stick. This stick is entered into the PRISMAsync and the upgrade
is done via the Operator Panel.
• The patch is located on a remote server. The patch is downloaded from the server and installed
on the controller via the Settings Editor. (License Remote Service needed)
• The patch is located on a remote server. The patch is downloaded from the server and installed
on the controller via the Operator Panel. (License Remote Service needed)
Install a patch from a PC via the Settings Editor
To install a patch from a PC via the Settings Editor take the following steps:
1. Be sure the patch is installed on your PC/laptop
2. Browse to the software upgrade section
In your web browser open the Settings Editor and browse to "Support -> Software". Select the
"Upload upgrade package 1" option. Depending on the new software version, sometimes 3
packages must be uploaded. It is recommended to finish and remove your jobs before you
perform the upgrade.
3. Select the location of the patch
In the next window browse to the location of the patch, and select "Upload".
4. Select "OK"
5. If needed repeat this for the other packages
6. Start the upgrade.
The packages are uploaded to the PRISMAsync but they are not installed yet.
Select "Start upgrade" in the Settings Editor. In the next window select "Start".
7. Select "OK"
A window will pop-up saying, you have to restart the controller after upgrade.
Press "OK" until the installation starts.
8. Restart the PRISMAsync and the host machine
Installing patches
Chapter 9 - System software 111