E025-0368-05: No Toner Detection Error (C); E025-0410-05: Bottle Motor Error (Bk) - Canon imageRUNNER ADVANCE C3500 III Series Service Manual

E025-0368-05
Detection Description
Remedy
E025-0410-05
Detection Description
Remedy
No toner detection error (C)
- The state without toner was detected although the recovery sequence was performed for 5 times
after replacement of the Toner Container (C). *
- The recovery sequence was repeated with no toner in the container.
* In platform V3.6 and later, error caused by this event will not occur.
[Related parts]
- Toner Bottle (C) [1052-0000]
- Bottle Drive Unit (CK)
- Developing Unit (C) [0322-0000]
- ITB Rail Assembly, Rear
[Remedy] Perform the following in the order while checking whether the error is cleared.
1. Check if the Toner Bottle (C) is properly inserted into the main machine.
2. Remove the Toner Bottle (C), shake it 10 times up and down with the end (Pump Unit side)
facing upward, and then insert it into the main machine again.
3. Replace the Toner Bottle (C).
4. Check the Bottle Drive Unit (CK).
5. Replace the Bottle Drive Unit (CK).
6. Check the Developing Unit (C)(Shutter/Charging Port).
7. Replace the Developing Unit (C).
8. Check the ITB Rail Assembly, Rear (Shutter/Toner Feed Assembly).
9. Replace the ITB Rail Assembly, Rear.
[Reference] Before replacing the DC Controller PCB, back up the service mode data and restore
the backup data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES
Bottle Motor error (Bk)
The Toner Supply Sensor (Bk) did not detect change for 1.5 sec or longer while the Bottle Motor
(CK) was rotated at toner supply.
[Related parts]
- Harness between the Bottle Motor (CK) and the DC Controller PCB
- Harness between the Toner Supply Sensor (Bk) (PS28) and the DC Controller PCB
- Toner Bottle (Bk) [1053-0000]
- Toner Supply Sensor (Bk) (PS29)
- Bottle Drive Unit (CK)
- DC Controller PCB
[Remedy] Perform the following in the order while checking whether the error is cleared.
1. Check if the Toner Bottle (Bk) is properly inserted into the main machine.
2. Remove the Toner Bottle (Bk), shake it 10 times up and down with the end (Pump Unit side)
facing upward, and then insert it into the main machine again.
3. Check the Harness/Connector among the DC Controller PCB, the Bottle Motor (CK), and the
Toner Supply Sensor (Bk) (PS29).
4. Replace the Toner Supply Sensor (Bk) (PS29).
5. Replace the DC Controller PCB.
6. Check the Bottle Drive Unit (CK).
7. Replace the Bottle Drive Unit (CK).
[Reference] Before replacing the DC Controller PCB, back up the service mode data and restore
the backup data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES
357
7. Error/Jam/Alarm