Canon imageRUNNER ADVANCE C350iF Service Manual
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Canon imageRUNNER ADVANCE C350iF Service Manual

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Summary of Contents for Canon imageRUNNER ADVANCE C350iF

  • Page 2 Canon U.S.A. ISG Central Web site: http://www.isgcentral.cusa.canon.com Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com Distributed in the United States by Canon U.S.A., Inc. IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER ADVANCE C350iF/C250iF/C350P. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.

  • Page 3: Copyrights And Trademarks

    Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.

  • Page 4: Table Of Contents

    3. PCL International Font Set-B1 ----------------------------------------------------------------------------- 14 4. Secure Watermark-B1 --------------------------------------------------------------------------------------- 14 B. Universal Send Options (imageRUNNER ADVANCE C350if/C250iF only) ---------------------- 15 1. Universal Send Trace & Smooth PDF Kit-A1 ---------------------------------------------------------- 15 2. Universal Send Security Feature Set-D1 ---------------------------------------------------------------- 15 3.
  • Page 5 2. imageRUNNER ADVANCE Quick Printing Tool ------------------------------------------------------- 27 3. imageWARE Document Server --------------------------------------------------------------------------- 27 4. imageWARE Scan Manager DS (imageRUNNER ADVANCE C350iF/C250iF only) --------- 28 5. eCopy PDF Pro Office --------------------------------------------------------------------------------------- 28 B. Scan Management Software (imageRUNNER ADVANCE C350iF/C250iF only) --------------- 28 1.
  • Page 6 ADVANCE C350iF/C250iF/C350P Series Service Guide VIII. Educational Training ------------------------------------------------------------------------------------ 33 A. Training Program Overview ----------------------------------------------------------------------------------- 33 B. Prerequisites ------------------------------------------------------------------------------------------------------- 33 C. Certification -------------------------------------------------------------------------------------------------------- 34 D. Who Should Attend ---------------------------------------------------------------------------------------------- 34 E. Course Format ----------------------------------------------------------------------------------------------------- 34 F. Training Facilities ------------------------------------------------------------------------------------------------ 34 G.
  • Page 7 ADVANCE C350iF/C250iF/C350P Series Service Guide Product Technical Support Offerings ------------------------------------------------------------- 73 A. Dealer Support Requirements -------------------------------------------------------------------------------- 73 B. Canon USA Support Offerings ------------------------------------------------------------------------------- 74 1. Canon USA Technical Support Center ------------------------------------------------------------------ 74 2. NAVI ------------------------------------------------------------------------------------------------------------- 76 3. Internet Support ----------------------------------------------------------------------------------------------- 80 XII.

  • Page 8: Product Overview And Configuration

    ADVANCE C350iF/C250iF/C350P Series Service Guide Product Overview and Configuration A. Overview The Canon imageRUNNER ADVANCE C350iF/C250iF Series is the first LTR (A4) color MFP (Multi-Function Printer) series. The imageRUNNER ADVANCE C350P is an LTR (A4) color printer. These machines bring the...

  • Page 9: Features

    ADVANCE C350iF/C250iF/C350P Series Service Guide B. Features The imageRUNNER ADVANCE C350iF/C250iF/C350P Series machines offer the following system, performance, and environmental features: • Advanced imageCHIP System Architecture – A dual CPU design for image processing, and maintains concurrent UI and network connection responses.
  • Page 10 ADVANCE C350iF/C250iF/C350P Series Service Guide Table 1 - imageRUNNER ADVANCE C350iF/C250iF/C350P Series Comparison imageRUNNER ADVANCE Feature C350iF C250iF C350P Copy/Print Speed (ppm) (LTR and Clr/B&W) Up to 36 Up to 26 Up to 36 print only Optimum Copy/Print Volume (impressions)
  • Page 11 ADVANCE C350iF/C250iF/C350P Series Service Guide – Table 1 imageRUNNER ADVANCE C350iF/C250iF/C350P Series Comparison Continued imageRUNNER ADVANCE Feature C350iF C250iF C350P Black Approximately 19,000 pages Toner Yield (at 5% Coverage (LTR)) Color (CMY) Approximately 21,500 pages Black Approximately 37,200 pages...

  • Page 12: Main Unit Box Contents

    ADVANCE C350iF/C250iF/C350P Series Service Guide C. Main Unit Box Contents Note: The box contents shown below are for reference purposes only, and are subject to change without notice. Table 2 – imageRUNNER ADVANCE C350iF/C250iF/C350P Series Box Contents imageRUNNER ADVANCE Contents C350P...

  • Page 13: Configuration

    Please refer to the Dealer Price List on the ISG Central Web site for the most up-to-date item numbers. Table 3 – Configuration Part Item Number imageRUNNER ADVANCE C350iF with the optional Cassette Feeding Unit-AH1 imageRUNNER ADVANCE C350iF 8456B003AA imageRUNNER ADVANCE C250iF 8457B003AA imageRUNNER ADVANCE C350P 0564C002AA Part numbers are subject to change without notice.
  • Page 14 ADVANCE C350iF/C250iF/C350P Series Service Guide Table 4 – Hardware Accessories Part Item Number 10, 11 Cassette Feeding Unit-AG1 8458B003AA 11,12 Cassette Feeding Unit-AH1 8459B003AA FL Cassette-AT1 8460B001AA Staple Finisher-S1 8461B001AA USB Keyboard (Cherry) 1266V426 Universal Keyboard Stand-A1 2212V477 Card Reader Assembly for Universal Keyboard Stand...
  • Page 15 7 Part numbers are subject to change without notice. The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) Web site. Contains multiple options. Current (tangible) item requires multiple LANs to generate multiple license keys for activation. New eLAN (intangible) item utilizes a single eLAN to generate multiple license keys or files for activation.
  • Page 16 ADVANCE Tracker V1.4.1 1L NFR 4148B488AA 7 Part numbers are subject to change without notice. 21 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) Web site. The Jar file can only be attained via download from http://www.canon.com/fau/downloads.
  • Page 17 MEAP Web Connection Kit V2.1 NFR 4848B039AA 7 Part numbers are subject to change without notice. 21 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) Web site. 28 The Jar file can only be attained via download from http://www.canon.com/fau/downloads...
  • Page 18 ADVANCE C350iF/C250iF/C350P Series Service Guide Table 7 – Supplies and Consumables Part Item Number GPR-51 Drum Black 8520B003AA GPR-51 Drum Cyan 8521B003AA GPR-51 Drum Magenta 8522B003AA GPR-51 Drum Yellow 8523B003AA GPR-51 Toner Black 8516B003AA GPR-51 Toner Cyan 8517B003AA GPR-51 Toner Magenta...

  • Page 19: Hardware Accessory Options

    ADVANCE C350iF/C250iF/C350P Series Service Guide Hardware Accessory Options A. Cassette Feeding Unit-AG1 • Adds one additional 550-sheet cassette (20 lb bond (80 g/m )) and a wheeled stand. • Supports paper sizes up to 8 1/2” x 14”. • Paper weight: 16 lb bond to 60 lb cover (60 to 163 g/m B.

  • Page 20: Staple Finisher-S1

    • Requires the optional Copy Card Reader Attachment Kit-B4. • Cannot be installed with the IC Card Reader Box-A1. • Available for imageRUNNER ADVANCE C350iF/C250iF only. F. IC Card Reader Box-A1 • Provides a dedicated enclosure to secure a proximity card reader to the device.

  • Page 21: System Options

    ADVANCE C350iF/C250iF/C350P Series Service Guide III. System Options The functionality of the imageRUNNER ADVANCE C350iF/C250iF/C350P Series can be expanded by installing the following system related optional accessories. A. Copy and Print Options Barcode Printing Kit-D1 • Provides the ability to print 1D and 2D barcodes on output.

  • Page 22: Universal Send Options (Imagerunner Advance C350If/C250If Only)

    ADVANCE C350iF/C250iF/C350P Series Service Guide B. Universal Send Options (imageRUNNER ADVANCE C350if/C250iF only) Universal Send Trace & Smooth PDF Kit-A1 • Enables the user to send Trace & Smooth PDF files. • Requires license activation via the LMS. Universal Send Security Feature Set-D1 •...

  • Page 23: Data Security Options

    ADVANCE C350iF/C250iF/C350P Series Service Guide D. Data Security Options Encrypted Secure Print-D1 • Enables the user to encrypt print data sent from a computer by using the Secured Print function, and then decrypt it at the device. • Requires license activation via the LMS.

  • Page 24: Document Storage Capabilities

    • Memory Media IMPORTANT • Canon U.S.A., Inc. is not responsible for any damages caused to user data that is stored on the hard disk drive of the machine. It is the customer’s responsibility to create and maintain a data back up plan. Canon U.S.A., Inc.

  • Page 25: Network

    ADVANCE C350iF/C250iF/C350P Series Service Guide B. Network The imageRUNNER ADVANCE C350iF/C250iF/C350P Series machines are equipped with a collaboration function that enables them to be connected to other imageRUNNER ADVANCE machines via the SMB/WebDav protocol. When one machine is connected to another machine, a user can select an Advanced Box in the other machine (if it is on the network) to store files or print a file that is stored in the other machine on this machine.

  • Page 26: Security Features

    ADVANCE C350iF/C250iF/C350P Series Service Guide Security Features The imageRUNNER ADVANCE C350iF/C250iF/C350P Series machines include a comprehensive set of security features, such as Device Authentication, Data Security, Document Security, and Network Security. A. Device Authentication There are two ways to authenticate users at the device: via Department ID Management and SSO-H (Single Sign-On Hybrid).

  • Page 27: Sso-H

    ADVANCE C350iF/C250iF/C350P Series Service Guide SSO-H A user authentication system that enables the functions of the machine and MEAP applications to be used by a user after being authenticated once. SSO-H has two compatible user authentication systems (Domain Authentication and Local Device Authentication). Domain Authentication is linked to a domain controller in a Windows Active Directory environment on a network.

  • Page 28: Data Security

    • imageRUNNER ADVANCE Trusted Platform Module • Optional Security Kit (HDD Data Encryption Kit) • Optional HDD Data Erase Scheduler CAUTION Canon USA is not liable for any damages resulting from the loss or corruption of data. (See “DISCLAIMER,” on p. ii for further details.)

  • Page 29: Hdd Data Erase Kit

    ADVANCE C350iF/C250iF/C350P Series Service Guide HDD Data Erase Kit The standard HDD Data Erase Kit is for environments that require additional data security measures. The HDD Data Erase Kit automatically overwrites image data that is written to the hard drive following each job performed at the machine.

  • Page 30: Tpm (Trusted Platform Module)

    IMPORTANT • If the TPM setting is activated and the TPM chip fails, the confidential information stored on the chip can only be recovered if Canon’s service representative replaces the TPM chip and restores the original TPM key to the new chip. Immediately, back up the TPM key on a USB memory stick, after the TPM setting is activated.

  • Page 31: Hdd Data Encryption Kit

    ADVANCE C350iF/C250iF/C350P Series Service Guide HDD Data Encryption Kit The optional HDD Encryption feature is another security tool available for environments requiring additional data security measures, and can be used in conjunction with the HDD Data Erase feature to provide even greater security for data stored on the internal HDD.

  • Page 32: Document Security

    ADVANCE C350iF/C250iF/C350P Series Service Guide C. Document Security The imageRUNNER ADVANCE C350iF/C250iF/C350P Series machines offer several document security modes to protect printed and distributed documents. PDF Visible Digital Signature The PDF Visible Signatures mode enables the user to view the device signature and user signature on a PDF file.

  • Page 33: Network Security

    ADVANCE C350iF/C250iF/C350P Series Service Guide D. Network Security The imageRUNNER ADVANCE C350iF/C250iF/C350P Series machines secure network communications by using IPSec (IP Security), filtering by port number, wireless security, and network port and application control. IPSec The IPSec protocol is standard on the imageRUNNER ADVANCE C350iF/C250iF/C350P Series machines.

  • Page 34: Software Solutions

    A client-based device dashboard application to operate document publishing, management, and printing from an end-user’s PC. In addition, this desktop application can be used with Canon’s new imageWARE Document Server application in cases where customers want to share documents that are managed across workgroups or departments.

  • Page 35: Imageware Scan Manager Ds (Imagerunner Advance C350If/C250If Only)

    SMB (Server Message Block) and FTP (File Transfer Protocol) file delivery, inclusive of document indexing, come standard on the new imageRUNNER ADVANCE C350iF/C250iF models, while connectors for imageWARE Document Server and SharePoint Server 2007 are available as options.

  • Page 36: Cloud Portal For Imagerunner Advance

    Docs or Microsoft SharePoint Online, as well as print documents stored in these programs. To scan, store, or print documents, users need to log on to the cloud service from the touch panel display of the imageRUNNER ADVANCE C350iF/C250iF machine—no PC or laptop is required. eCopy ShareScan...

  • Page 37: Print/Output Management Software

    ADVANCE Series that enables end-users to print electronic files from their mobile devices, such as smartphones, tablets, and laptops to a Canon imageRUNNER ADVANCE device through the EFI PrintMe Cloud Service. Files uploaded to the EFI PrintMe Cloud Server are secured with 128-bit encryption. Walk-up end-users can print documents from the EFI PrintMe Cloud Service to a registered imageRUNNER ADVANCE device that is connected to the Internet.

  • Page 38: Device Security And Management Software

    ADVANCE C350iF/C250iF/C350P Series Service Guide D. Device Security and Management Software AA-PROX (Advanced Authentication – Proximity Card) The AA-PROX solution is a login platform that authenticates walk-up end-users to the machine via a registered proximity card or by entering a user name and password.

  • Page 39: Imageware Secure Audit Manager Express

    Web services and HTML protocols. MDS Cloud The Canon MDS (Managed Document Services) Cloud is a PAAS (Platform as a Service) solution. It consists of an MDS Collection and Configuration Agent, which is installed at the customer’s site, to discover devices and gather information from a customer’s complete fleet of...

  • Page 40: Dealer Sales/Service Authorization

    B. Prerequisites Prior to taking the imageRUNNER ADVANCE C350iF/C250iF Series Training program, technicians must successfully complete the following course: • Applied Technology blended learning course (AT-CL) • Basic Color Principles (BCP – CLTMOD) Note: It is strongly recommended, not required, that technicians take the ADVANCE Systems training course.

  • Page 41: Certification

    2 hours to complete. F. Training Facilities The online course is located in the e-Learning center on the Canon USA e-Support Center Web site: http://www.support.cusa.canon.com. Certification maps on the e-Support Center Web site provide easier access to the training.

  • Page 42: Service Materials

    ADVANCE C350iF/C250iF/C350P Series Service Guide H. Service Materials The materials required for the imageRUNNER ADVANCE C350iF/C250iF Series Online Training program are listed in the table below. Table 8 - Service Materials Model/Accessory Item Location Service Manual Downloadable from the...

  • Page 43: Servicing Notes

    ADVANCE C350iF/C250iF/C350P Series Service Guide Servicing Notes A. Power and Plug Requirements Canon USA strongly suggests dedicated and properly grounded outlets be provided for the imageRUNNER ADVANCE C350iF/C250iF/C350P Series devices. The imageRUNNER ADVANCE C350iF/C250iF/C350P Series devices require a NEMA 5-15 receptacle for proper operation. Before installation, confirm that the proper dedicated NEMA receptacles are available for these devices.
  • Page 44 ADVANCE C350iF/C250iF/C350P Series Service Guide Table 10 – Power Requirements for the Main Unit and Optional Accessories Power Supply Cord/Plug Length of Part or Accessory Power Supply Specifications Power Cord 1-120V/15 A outlet NEMA 5-15 8.5’ (2.6 m) Main Unit From the main unit —...

  • Page 45: Installation Space Requirements

    • The minimum doorway opening that the machine passes through prior to installation must be at least 36” wide. Table 11 – imageRUNNER ADVANCE C350iF/C250iF Installation Space Requirements No Optional Equipment Is Attached imageRUNNER ADVANCE C350iF/C250iF/C350P Series Service Guide...
  • Page 46 ADVANCE C350iF/C250iF/C350P Series Service Guide Table 11 – imageRUNNER ADVANCE C350iF/C250iF Installation Space Requirements Continued The Staple Finisher-S1 Is Attached Table 12 – imageRUNNER ADVANCE C350P Installation Space Requirements No Optional Equipment Is Attached imageRUNNER ADVANCE C350iF/C250iF/C350P Series Service Guide...
  • Page 47 ADVANCE C350iF/C250iF/C350P Series Service Guide Table 12 – imageRUNNER ADVANCE C350P Installation Space Requirements Continued The Staple Finisher-S1 Is Attached imageRUNNER ADVANCE C350iF/C250iF/C350P Series Service Guide July 2015 Revision 2 Page 40...

  • Page 48: Estimated Installation Times

    IMPORTANT The installation of the main unit on the optional Cassette Feeding Unit-AG1 or Cassette Feeding Unit-AH1 requires two (2) or more technicians. Table 13 – Estimated Installation Times imageRUNNER ADVANCE C350iF/C250iF Description Estimated Time imageRUNNER ADVANCE C350iF/C250iF Series Main Unit...
  • Page 49 ADVANCE C350iF/C250iF/C350P Series Service Guide Table 14 – Estimated Installation Times imageRUNNER ADVANCE C350P Description Estimated Time imageRUNNER ADVANCE C350P Main Unit 10 minutes Cassette Feeding Unit-AG1 6 minutes Cassette Feeding Unit-AH1 7 minutes FL Cassette-AT1 2 minutes Main Unit Only...

  • Page 50: Remote Support Services

    Remote imageWARE Remote is a service that collects page counter, service parts counter, and alarm, jam, and error code data from Canon devices with the eRDS (Embedded Remote Diagnostic System). The eRDS enables a device to transmit counter and error code data to a UGW (Universal Gateway) database that the dealership can retrieve via a Web portal.
  • Page 51 ADVANCE C350iF/C250iF/C350P Series Service Guide There are three methods which helps you to deliver firmware updates and applications to imageRUNNER ADVANCE devices: Table 15 – CDS Firmware Delivery Methods Download Install Method Frequency Cost Savings Firmware Firmware Full, automatic and...
  • Page 52 Limited Warranty for Embedded Software.) • The Content Delivery System Software Solutions Guide (available on Canon USA’s ISG Central and e-Support Web sites), contains additional language that Canon USA recommends your dealership include in the Maintenance Agreement with your customers as it pertains to the use of the CDS service.

  • Page 53: Serviceability

    ADVANCE C350iF/C250iF/C350P Series Service Guide D. Serviceability The imageRUNNER ADVANCE products are designed to improve serviceability, quality, and deliver lower service costs, which result in increased dealer service profitability. Enhanced serviceability, as part of the overall design of the imageRUNNER ADVANCE products, enables a reduction in the time required to service the machine’s major components.

  • Page 54: Less Maintenance Strategy

    (end-user) to perform installation and replace parts. This includes trained delivery people, the person responsible for daily maintenance at the customer site, and end-users. Canon USA suggests the following tasks as possible options designed to enable dealerships to reduce service costs and maintain uptime for the customer: •...

  • Page 55: Device Configuration Management

    There are two tools to help a System Administrator manage device configuration settings from device to device, and they are standard tools on the imageRUNNER ADVANCE C350iF/C250iF/C350P Series: DCM (Device Configuration Manager) and Device Migration Navigator. DCM (Device Configuration Manager)

  • Page 56: Lms (License Management System)

    ADVANCE C350iF/C250iF/C350P Series Service Guide G. LMS (License Management System) To activate optional software programs, you must obtain a license through the LMS server. This replaces the need for additional hardware or dongles to activate new software. The LMS is a server-based software license program. All purchased software application packages contain a license access number certificate with the documentation.

  • Page 57: Content Delivery System Web Site

    Additionally, you can download select client applications and related manuals from the CDS Web site located at: http://www.canon.com/fau/downloads. Figure 2 – Content Delivery System Web Site If there are activation or installation problems, contact the Technical Support Center, and provide the product’s serial number and LAN.

  • Page 58: Recommended System Engineer Requirements

    ADVANCE C350iF/C250iF/C350P Series Service Guide I. Recommended System Engineer Requirements An SE (System Engineer) is recommended to work with Canon’s networked devices, and should have the following basic job functions: • Systems integration (pre-sale and post-sale) • Installation • Education of customers and dealership personnel •...

  • Page 59: Firmware Upgrades Using The Service Support Tool

    SE include: 1. Novell CNA or Novell CNE or Microsoft MCSE certification 2. Two years of experience being a Canon Copier Service Technician (training centered on connectivity products) 3. A degree in Computer Science or Engineering, or a computer technician with two years of experience is required in the above areas.

  • Page 60: Computer Requirements For Downloading Firmware

    CAUTION Canon USA or any of its affiliates or dealers are not liable for any damages for loss of data received or stored on the hard disk, including loss arising from lost opportunity to use such data, even if Canon is informed of the possibility of such damages.

  • Page 61: Special Tools, Solvents And Oils

    For more information on the special tools, solvents, and oils below, see the imageRUNNER ADVANCE C350iF/C250iF/C350P Series Service Manual. Table 16 – Special Tools List...

  • Page 62: Consumables

    ADVANCE C350iF/C250iF/C350P Series Service Guide N. Consumables Consumables are all products and materials that are consumed with regular use and cannot be reused. Such consumables include but are not limited to paper, chemicals, and toner. A number of factors are considered to determine the approximate yield expectancy of a consumable item, including paper size and the amount of coverage per page.
  • Page 63 ADVANCE C350iF/C250iF/C350P Series Service Guide Notes: • Make sure to store toner bottles horizontally with the proper side facing up. • Before you use toner, hold each toner bottle vertically with the white portion on top, and then shake the toner bottle up and down approximately 10 times.

  • Page 64: Consumable Parts

    Therefore, consumable parts do not have a warranty, and Canon USA cannot guarantee a minimum life. Note: All consumable parts shown in the table below are for reference purposes only, and are subject to change without notice.

  • Page 65: Periodically Replaced Parts

    ADVANCE C350iF/C250iF/C350P Series Service Guide P. Periodically Replaced Parts The imageRUNNER ADVANCE C350iF/C250iF/C350P Series does not have any periodically replaced parts. Q. High-Durability Replacement Parts It is strongly recommended to replace the highly durable parts listed in the table below when the machine reaches or exceeds the estimated life values.

  • Page 66: Periodic Maintenance

    ADVANCE C350iF/C250iF/C350P Series Service Guide R. Periodic Maintenance The following parts in the table below must be cleaned as needed to ensure a specific level of machine performance. Table 22 – Periodic Maintenance List Maintenance Interval (Sheets) Item Remarks...

  • Page 67: Counters

    Mode, except for Counter 1. Counter 1 cannot be changed under any circumstances. Since the imageRUNNER ADVANCE C350iF/C250iF/C350P Series does not support 11” x 17” paper, you cannot use a double-click charge scheme. Refers to small size paper (when the paper length is 14” (364 mm) or shorter in the paper feed direction).

  • Page 68: Meap Counter

    ADVANCE C350iF/C250iF/C350P Series Service Guide The imageRUNNER ADVANCE C350iF/C250iF/C350P Series machines have a Toner Bottle Counter that increases after the machines recognize that a new toner bottle has been inserted. Also, these machines include a Video Count Frequency Distribution Counter that determines a customer’s image duty trend.

  • Page 69: Suggested End-User Customer Service Offerings

    End-User Limited Warranty Conditions Ninety (90) days after delivery to the original purchaser or 30,000 prints/copies, or a combination of both, whichever comes first. This limited warranty covers the compatible Canon brand product accessories. For detailed warranty information, please refer to the imageRUNNER...

  • Page 70: Flat-Rate Program

    Parts that are listed on the Canon USA Repairable Parts List should be sent to an APRF (Authorized Parts Repair Facility) to be repaired at no charge.
  • Page 71 ADVANCE C350iF/C250iF/C350P Series Service Guide Additional information on the Flat-Rate Program is located on the Canon USA’s e-Support Web site at http://www.support.cusa.canon.com, as shown in Figure 3 – Figure 3 e-Support: Flat-Rate Program imageRUNNER ADVANCE C350iF/C250iF/C350P Series Service Guide...

  • Page 72: Warranty Parts For Repair

    Parts specified on the Canon USA Repairable Parts List must be prepaid and shipped directly to one of the following Authorized Parts Repair Facilities. Log on to the Canon USA e-Support Web site at http://www.support.cusa.canon.com to view the Canon USA Repairable Parts List.
  • Page 73 All original defective parts with a dealer cost valued over $300.00, that are not specified on the Repairable Parts List, must be submitted to Canon Virginia, Inc. with a completed e-Tag warranty claim form, and a handwritten or computer-generated copy of the machine’s service history.

  • Page 74: E-Tag

    ADVANCE C350iF/C250iF/C350P Series Service Guide e-Tag e-Tag is an electronic limited warranty claim form that is completed online, printed out, and accompanied by the original defective part or defective drum that is being returned to the Warranty Control Section for warranty compensation.
  • Page 75 ADVANCE C350iF/C250iF/C350P Series Service Guide To submit a new warranty claim, select the type of claim from the drop-down list, shown below, and complete the required sections of the e-Tag limited warranty claim form. – Figure 6 e-Support: e-Tag Claim Console A copy of the e-Tag warranty claim form and the machine’s service...

  • Page 76: Online Limited Warranty Credit Inquiry

    The Online Warranty Credit Inquiry enables your dealership to check, download, and print the details of your e-Tag and Flat-Rate Program credits on the CNA (Canon Network Access) Web site. a. e-Tag Inquiry To view your e-Tag warranty claim credits online, log on to the ISG Central Web site at http://www.isgcentral.cusa.canon.com, and...
  • Page 77 ADVANCE C350iF/C250iF/C350P Series Service Guide On the CNA Web site, select “Warranty Credit Inquiry”, and then select “e-Tag Warranty Claims Reimbursement” to perform an e-Tag Warranty claims search, as shown in the following screen shots. – Figure 8 CNA: Warranty Credit Inquiry –...
  • Page 78 ADVANCE C350iF/C250iF/C350P Series Service Guide b. Flat-Rate Inquiry To view your Flat-Rate warranty reimbursements online, log on to the ISG Central Web site at http://www.isgcentral.cusa.canon.com, and select “Canon Network Access (CNA)”, as shown below. – Figure 10 ISG Central...
  • Page 79 ADVANCE C350iF/C250iF/C350P Series Service Guide On the CNA Web site, select “Warranty Credit Inquiry”, and then select “Flat-Rate Warranty Reimbursement” to perform a Flat-Rate Warranty claims search, as shown in the following screen shots. – Figure 11 CNA: Warranty Credit Inquiry Figure 12 –...

  • Page 80: Product Technical Support Offerings

    • Your support personnel should check technical documentation (User Manuals, Technical Publications, etc.) and the e-Support Web site (24 hours a day, 7 days a week) before calling Canon USA’s TSC (Technical Support Center), since your concern may have already been addressed and documented.

  • Page 81: Canon Usa Support Offerings

    • The Canon USA TSC is the central contact/escalation for the reporting of all known outstanding hardware and software issues to Canon USA’s engineering and software development groups. • The Canon USA TSC is available to all Authorized Dealers, Systems Engineers, and Technicians who have successfully completed the training program.
  • Page 82 ADVANCE C350iF/C250iF/C350P Series Service Guide Table 26 – Canon USA Support Escalation Flow Chart Canon imageRUNNER ADVANCE C350iF/C250iF/C350P Series End-User End-User Contacts Servicing Dealer Servicing Dealer Contacts Status Modify Canon USA TSC Canon USA Update Case Technical Support Center...

  • Page 83: Navi

    ADVANCE C350iF/C250iF/C350P Series Service Guide NAVI NAVI is a computer-based application that is designed to function as both an information resource and diagnostic tool for Canon dealership technicians (equipped with a laptop) or dealer in-house help desk environments. Figure 13 – NAVI: Login Screen Figure 14 –...
  • Page 84 • Provides a link to Canon Technical Documentation, which is offered to dealers for sale on a CD-ROM. • Provides a link to Canon Service Tools, such as the SST (Service Support Tool) and PDL Downloader. • Enables you to access the machine’s Service Mode from a...
  • Page 85 NAVI to service, maintain, and troubleshoot Canon devices. Technicians taking the NAVI e-Learning course will also learn how to make NAVI an integral part of their tool kit.
  • Page 86 ADVANCE C350iF/C250iF/C350P Series Service Guide ii. Get the NAVI Files There are two ways to get the files to start using NAVI: • Download the necessary files from the e-Support Web site free-of-charge. It is recommended to download these files via a high-speed Internet connection, as the files are large.

  • Page 87: Internet Support

    Canon USA’s Engineering Services and Solutions Division provides high-quality e-Support via the Internet, and is only available for Canon USA’s Authorized Servicing Dealers. Canon USA’s e-Support is designed to provide Systems Engineers and Technicians access to technical support information via the Worldwide Web.
  • Page 88 ADVANCE C350iF/C250iF/C350P Series Service Guide To access e-Support, you must first register for an e-Support ID Number. To register for an e-Support ID number, go to the Canon USA’s e-Support Center site http://www.support.cusa.canon.com. Click on the “Register” button, and follow the instructions. This service is available at no additional charge to all authorized dealers.
  • Page 89 ADVANCE C350iF/C250iF/C350P Series Service Guide b. Canon USA’s ISG Central Web Site Complete Service Guide versions are available on the Canon USA’s ISG Central Web site (http://isgcentral.cusa.canon.com). Access is limited to an Authorized Dealer’s Management staff. Please contact your Dealer System Administrator to request access to the Engineering Services and Solutions section of ISG Central.
  • Page 90 ADVANCE C350iF/C250iF/C350P Series Service Guide When an end-user logs on to the ISG Central Web site, he/she must select the “Engineering Services & Solutions” button to access the Service Guides area of the Web site, as shown below. Figure 19 – ISG Central: Systems and Technical Support Web Page Figure 20 –...

  • Page 91: Appendix

    ADVANCE C350iF/C250iF/C350P Series Service Guide XII. Appendix A. Specifications Note: All specifications are for reference purposes only, and are subject to change without notice. Table 27 – imageRUNNER ADVANCE C350iF/C250iF/C350P Series Main Unit Specifications Specifications Item imageRUNNER ADVANCE C350iF...
  • Page 92 ADVANCE C350iF/C250iF/C350P Series Service Guide Table 27 – imageRUNNER ADVANCE C350iF/C250iF/C350P Series Main Unit Specifications Continued Specifications Item imageRUNNER ADVANCE C350iF C250iF C350P Weight: 16 lb bond to 60 lb cover (60 to 163 g/m Type: Thin (16 lb bond (60 to 63 g/m...
  • Page 93 ADVANCE C350iF/C250iF/C350P Series Service Guide Table 27 – imageRUNNER ADVANCE C350iF/C250iF/C350P Series Main Unit Specifications Continued Specifications Item imageRUNNER ADVANCE C350iF C250iF C350P 20 2/3” x 20 1/8” x 24” x 20 1/8” x 24 1/2” (610 mm x 511 mm x Dimensions (H x W x D) 24 1/2”...
  • Page 94 ADVANCE C350iF/C250iF/C350P Series Service Guide Table 30 – Cassette Feeding Unit-AH1 (Optional) Specifications Item Specifications LGL, LTR, STMT, EXEC, and Custom Size (3 7/8” x 7 1/2” to Paper Sizes 8 1/2” x 14” (99 mm x 191 mm to 216 mm x 355.6 mm))
  • Page 95 ADVANCE C350iF/C250iF/C350P Series Service Guide Table 32 – Copy Card Reader-F1 (Optional) Specifications Specifications Item imageRUNNER ADVANCE C350iF/C250iF Available Cards Magnetic Card Readout Method Magnetic readout Magnetic Card Reading Direction Face up Store/Replay Replay Power Source From the main unit 1 5/8”...
  • Page 96 ADVANCE C350iF/C250iF/C350P Series Service Guide Table 34 – Send Function: Scan Specifications Specifications Item imageRUNNER ADVANCE C350iF/C250iF Communication Protocol FTP (TCP/IP), SMB (TCP/IP), WebDAV Data Format TIFF, JPEG, PDF, XPS, OOXML (PowerPoint) B&W: 100 x100 dpi, 150 x 150 dpi, 200 x 100 dpi, 200 x 200 dpi,...
  • Page 97 ADVANCE C350iF/C250iF/C350P Series Service Guide Table 35 – Send Function: E-Mail and I-Fax Specifications Specifications Item imageRUNNER ADVANCE C350iF/250iF Communication Protocol SMTP, POP3 I-Fax Communication Mode Simple, Full For Sending 100 x100 dpi, 150 x 150 dpi, 200 x 100 dpi, 200 x 200 dpi, E-Mail (B&W)
  • Page 98 ADVANCE C350iF/C250iF/C350P Series Service Guide Table 36 – Connectivity and Software Specifications Item Specifications Network Interface 10/100/1,000 Base-TX Frame Type Ethernet II TCP/IP Print LPD, Raw, IPP, IPPS, FTP, WSD, SMB, NetWare Applications Ethernet II, Ethernet 802.2, Ethernet 802.3, Ethernet SNAP, Auto...

  • Page 99: Main Unit Limited Warranty

    ADVANCE C350iF/C250iF/C350P Series Service Guide B. Main Unit Limited Warranty imageRUNNER ADVANCE C350iF/C250iF imageRUNNER ADVANCE C350iF/C250iF/C350P Series Service Guide July 2015 Revision 2 Page 92...

  • Page 100: Imagerunner Advance C350P

    ADVANCE C350iF/C250iF/C350P Series Service Guide imageRUNNER ADVANCE C350P imageRUNNER ADVANCE C350iF/C250iF/C350P Series Service Guide July 2015 Revision 2 Page 93...

  • Page 101: List Of Tables

    ADVANCE C350iF/C250iF/C350P Series Service Guide C. List of Tables Table 1 - imageRUNNER ADVANCE C350iF/C250iF/C350P Series Comparison ..... 3 Table 2 – imageRUNNER ADVANCE C350iF/C250iF/C350P Series Box Contents ....5 Table 3 – Configuration ....................... 6 Table 4 – Hardware Accessories ....................7 Table 5 –...

  • Page 102: List Of Figures

    ADVANCE C350iF/C250iF/C350P Series Service Guide D. List of Figures Figure 1 – License Management System ................... 49 Figure 2 – Content Delivery System Web Site ................50 Figure 3 – e-Support: Flat-Rate Program ................... 64 Figure 4 – e-Support: Authorized Parts Repair Facilities ............66 Figure 5 –...

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