Acd Agent - Samsung IPX-S300B System Description

Ошибка! Используйте вкладку "Главная" для применения 제목 1 к тексту, который должен здесь отображаться..
Ошибка! Используйте вкладку "Главная" для применения 제목 1 к тексту, который должен здесь отображаться.

Missed Call Notification

Phonebook

Schedule

Screen Pop Contact List (both from Communicator Phonebook and Outlook)

SMS/Text Messages

Video Calls
And more...

For more details, see the Samsung Communicator User Guide.
6.6.2

ACD Agent

ACD Agent Desktop is the Windows-based Client Application that resides on the agent's
computer. With Agent ACD, you can control calls with your computer.
The ACD Agent allows you to:
Call Control

Make Calls

Answer Calls

Transfer Calls

Conference Calls
Monitoring
Provides the real time status information of the ACD Group where the Agent belongs.

Number of wait calls: Currently waiting for the call distribution.

Number of Logged-in Agents

Longest ACD wait time (current): Waiting time of the call that has waited for the
longest time among the calls currently waiting

Number of IDLE Agents: Agents that the call distribution service has available.
© SAMSUNG Electronics Co., Ltd.
page 92 of 162