Samsung IPX-S300B System Description page 19

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Conference Server
Responsible for combining all the individual voice data in calls involving three or more
users into one data set. In a conference call, each phone is connected for a 1:1 call with the
conference server, but the conference server combines the data from all the different
phones into one data set so the parties can hear each other.
The conference server included in IPX-S300B not only provides the normal conference
feature with which the caller pages all the parties to include in the conference, but also
provides an advanced conference feature with which a conference room can be set up and
the parties can voluntarily call to enter the conference room and participate in the
conference. The product provides a default conference capacity and services add-on
conference. By adding VPU card, IPX-S300B can be expanded channels and can be added
conference service (For example, Meet-me conference, Paging on Answer). The Meet-me
conference service requires a license.
ACD (Automatic Call Distribution) Server
The ACD server distributes the incoming calls to agents according to the status of the
agents. It also collects real-time call statistics on groups and agents and aggregates the
information.
IVR (Interactive Voice Response) Server
The IVR server provides the interactive voice response service that collects DTMFs from
the caller and provides proper responses according the DTMF.
VM/AA (Voicemail/Auto attendant) Server
The voice mail service, in particular, constitutes a key component of the enterprise
communication system by allowing the calling party to be connected to the VM/AA server
and leave a voice message in the called party's mailbox. When there is a new voice mail,
the user is notified of by an indicator light on the user's phone or in a notification email
sent to the user's Outlook account.
The user can then call the VM/AA server to listen to, reply to, send, or delete the voice
mail. The product provides a default VM/AA service, which can be expanded with more
channels by adding VPU cards. The VM/AA function requires a license.
Mobility Server
The product provides in-house extension phone call service using smartphones. When
using both the cellular network and Wi-Fi network, the integrated dialer allows switching
between the extension network and cellular network. The Mobile Extension function also
allows the smartphone to be used in the same way as an extension phone outside the office.
This service requires a separate license.
© SAMSUNG Electronics Co., Ltd.
page 19 of 162