Parts Support Program For Imagepress Server - Canon imagePRESS C800 Service Manual

Canon
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Parts Support Program for imagePRESS Server

The Parts Support Program is designed to help reduce your service costs for
controllers. By participating in the Parts Support Program your dealership will
not be required to stock expensive parts.
Canon USA will provide replacement parts at no-charge for the imagePRESS
Server F200/G100 on an exchange basis for a period of nine (9) months.
This includes the ninety (90) day warranty period and the six (6) months
following. To obtain parts under the Parts Support program, follow these
steps:
Contact the Technical Support Center at (800) 528-2830 to report the incident
and get technical assistance. If the problem cannot be resolved over the
phone, the technical support specialist will assign a "ticket" number to the
case. You will need to reference this ticket number when completing the Part
Order Form.
Go to the e-Support Web Site, navigate to the Warranty Information Center,
and locate the Part Order Form under the Parts Support Information.
Complete the Part Order Form and fax it to the Warranty Control Section at
(631) 330-5761.
Once the order form is received and verified, the Warranty Control Section
will ship the replacement part packaged with the original order form and a
return address label. The original order form must accompany the return of
the defective part. The defective part must be returned within ten (10)
business days otherwise your dealership will be charged (dealer cost) for the
part.
For out of warranty repairs on circuit boards, please contact the Warranty
Control Section at (631) 330-5744.
As indicated on the part order form, the Parts Support Program includes
standard shipping at no cost to the dealership. If you request an upgrade in
your delivery service, your dealership will be charged for the freight charges.
Canon imagePRESS C800/C700 Service Guide
Revision 2
Canon imagePRESS C800/C700 Service Guide
October 2014
Page 89