Canon imagePRESS C800 Service Manual page 100

Canon
a) Benefits
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b) Features
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c) Getting Started with NAVI
Canon imagePRESS C800/C700 Service Guide
Revision 2
Improves the time to resolution for the more challenging
technical situations faced in the field
Increases customer satisfaction by increasing the number of
first visit problem resolutions, thereby reducing the number of
required second visits
Reduces the chances of incorrect or unnecessary parts usage
with NAVI's diagnostic abilities and reference information
Enables device engine reporting to aid in service costs
forecasting
Detects the device's engine status
Enables you to research a knowledge base of known problem
case data to solve a current machine problem when connected
directly to the machine or offline (connection to the machine has
not been established)
Provides access to model servicing information, such as work
procedures and electromechanical component references
Provides a link to Canon Technical Documentation, which is
offered to dealers for sale on a CD-ROM
Provides a link to Canon Service Tools, such as the SST
(Service Support Tool) and PDL Downloader
Enables you to access the machine's Service Mode from a
computer running the NAVI application, and perform the Auto
Reset function (returns all machine settings back to their initial
or default values)
Enables you to adjust the machine's error and jam thresholds.
Enables you to lookup replacement parts via a Web browser
(1) Participate in Training
The NAVI e-Learning course is available on e-Support for
those technicians who have computer skills and use the SST.
The NAVI e-Learning course is interactive, and contains
guided simulations that show the technician how to use NAVI
to service, maintain, and troubleshoot Canon devices.
Technicians taking the NAVI e-Learning course will also learn
how to make NAVI an integral part of their tool kit.
After the successful completion of the NAVI e-Learning
course, technicians can begin to use NAVI as the tool to help
them resolve field issues in a timely manner.
Canon imagePRESS C800/C700 Service Guide
October 2014
Page 94