Remote Serviceability; Imageware Remote - Canon imagePRESS C800 Service Manual

Canon
The Education/Training (listed in preferred order) of a successful Canon
dealership's SE include:
1. Novell CNA or Novell CNE or Microsoft MCSE certification
2. Two years of experience being a Canon Copier Service Technician
(training centered on connectivity products)
A degree in Computer Science or Engineering, or a computer technician
3.
with two years of experience is required in the above areas.
G. Remote Serviceability

1. imageWARE Remote

The imageWARE Remote service collects meter readings (page counter
data, service part counter data) and service alerts (alarm, jam, and error
codes) from Canon devices and third-party devices.
An imagePRESS C800/C700 device, with the embedded Remote
Diagnostic System enabled, transmits meter readings and service alerts
directly to the UGW (Universal Gateway) database. Note: imageWARE
Remote is available for the imagePRESS C800/C700 with the
PRISMAsync Controller, imagePRESS Printer Kit or the imagePRESS
Server attached.
The optional Remote Diagnostic System
imageWARE Enterprise Management Console retrieves meter readings
select service alerts and supplies usage data from up to 1,000 Canon
printers, Canon multifunction devices and third-party devices utilizing the
standard printer Management Information Base (MIB). The RDS Plug-in
transmits the collected data directly to the UGW database. In addition,
the plug-in can register devices to the UGW database.
The dealership can retrieve the meter reading and service alert data via a
Web portal or using an optional integration applications to communicate
the data to your dealership's back-end device management system.
imageWARE Remote provides the following labor cost reduction benefits:
•
Retrieve meter readings for billing, which reduces the need for an on-
site meter read or a phone call to the customer to read the meters.
•
Anticipate part requirements by monitoring the imagePRESS
C800/C700 meter readings. Monitoring the page counter and service
part counter data, the service technician can anticipate when a part
requires replacement and have the part available during the next
scheduled service visit.
•
Investigate machine issues before visiting the customer site by
monitoring service alerts. The notification settings can be adjusted by
your dealership within the Web Portal or the integration application.
46 The imageWARE Enterprise Management Console and Remote Diagnostic System Plug-in are available at no charge. For
more information, refer to the Technical Publication TP10 360 available from the
Canon imagePRESS C800/C700 Service Guide
Revision 2
Canon imagePRESS C800/C700 Service Guide
46
(RDS) Plug-in to the
Canon eSupport Center Website.
October 2014
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