GE DMC490 Software Configuration Manual page 5

If you need help with any aspect of your GE Grid Solutions product, you can:
• Access the GE Grid Solutions Web site
•
Search the GE Technical Support library
•
Contact Technical Support
GE Grid Solutions Web Site
The GE Grid Solutions Web site provides fast access to technical information, such as
manuals, release notes and knowledge base topics.
Visit us on the Web at:
GE Technical Support Library
This site serves as a document repository for post-sales requests. To get access to the
Technical Support Web site, go to:
Contact Technical Support
The GE Grid Solutions Technical Support is open 24 hours a day, seven days a week for you to
talk directly to a GE representative.
In the U.S. and Canada, call toll-free: 1 800 547 8629
International customers, please call: +1 905 927 7070
or email to multilin.tech@ge.com
Have the following information ready to give to Technical Support:
• Ship to address (the address that the product is to be returned to)
• Bill to address (the address that the invoice is to be sent to)
•
Contact name
•
Contact phone number
• Contact fax number
• Contact e-mail address
• Product number / serial number
•
Description of problem
Technical Support will provide you with a case number for your reference.
Product Support
http://www.gegridsolutions.com
http://sc.ge.com/*SASTechSupport