Queuing Feature - Panasonic KX-TDA100 Features Manual

1.2 Receiving Group Features

Queuing Feature

Description
When a preprogrammed number of extensions (
incoming call distribution group are busy, additional incoming calls can wait in a queue. The
number of calls which can be in the waiting queue is programmable (
While calls are waiting in the queue, the calls are handled by the Queuing Time Table, which
can be assigned for each time mode (day/lunch/break/night) (
Number). Each Queuing Time Table has a specified number of sequences. The following
procedures are provided to make up a Queuing Time Table:
[Procedure Table]
Command
OGM a
b × 5 sec
Seq c
Intercept
Disconnect
None
(No command)
[Programming Example of Queuing Time Table]
Time
Table
No.
01
02
03
:
: Queuing Time Table
*1
: The call will be disconnected if the destination is not determined after sequence 16.
*2
46 Feature Guide
Description
An outgoing message (OGM) a
(01-64) is sent to the caller.
Puts the caller in the waiting
queue for b (01-16) × 5 seconds.
Redirects to sequence c (01-16). None
Redirects to overflow destination. None
Disconnects the line.
Redirects to the next sequence.
Seq.01 Seq.02
6 × 5 sec
OGM 01
: :
Maximum Number of Agents) in an
After the outgoing message (OGM),
Music on Hold will be sent and redirects
to the next sequence.
If an outgoing message (OGM) has not
been sent to the caller, the caller hears
a ringback tone.
If an outgoing message (OGM) has
been sent to the caller, the caller hears
Music on Hold.
None
If assigned on sequence 01, the Time
Table will not be activated.
Sequence
*1
Seq.03 Seq.04
OGM 03 Overflow
: :
Queuing Call Limit).
Queuing Time Table
Condition
... Seq.16
*2
: :