Threshold Overflow - NEC univerge SV9100 Programming Manual

Issue 1.0
Level:
SA
Description
Use Program 41-16 : Threshold Overflow to define the value of the threshold call overflow and the
mode for each group.
Input Data
Group No.
Item
No.
01 Number of Calls in Queue
Define the maximum number of calls allowed
in the queue before overflow occurs.
02 Operation Mode for Queue
Define how the system should handle calls
when the number of calls in queue exceeds
the threshold.
Conditions
None
Feature Cross Reference
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Contact Center
SV9100 Programming Manual
Item
0~400
0 = No Limitation
0 = The last waiting call is
1 = The longest waiting call is
2 = Send Busy Tone
Program 41 : ACD Setup

41-16 : Threshold Overflow

01~64
Input Data
transferred
transferred
Default
0
0
2-523