The Wi-Fi Network Name Does Not Appear In The List Of Networks; Web Page; Your Device Cannot Access The Hotspot Web Page When Connected; To A Vpn - NETGEAR BigPond Wi-Fi 4G Advanced II AirCard 790S User Manual

The Wi-Fi network name does not appear in the list of
networks
If you do not see the hotspot's Wi-Fi networks from your Wi-Fi-enabled device, try these
suggestions:
• Refresh the list of networks.
• If the touchscreen is dark, the Wi-Fi radio might be asleep. Press the Power key to wake
the hotspot.
• If the hotspot is tethered to your computer, make sure that Wi-Fi is set to stay on when
the hotspot is tethered. See
The No Signal icon displays on either the touchscreen or
the hotspot web page
If the No Signal icon (
sure that you are in your network service provider's coverage area.
Your device cannot access the hotspot web page when
connected to a VPN
If you are using your hotspot while connected to a VPN, you might not be able to access the
hotspot web page using http://m.home.
To directly access the hotspot web page hosted on the device, enter the address
http://10.0.0.138 in your browser.
The hotspot cannot connect to a computer running
Windows Vista
Microsoft has a known issue whereby computers running Windows Vista cannot obtain an IP
address from certain routers. More information and a fix are available at
http://support.microsoft.com/kb/928233,
knowledge base article 928233.
The hotspot does not connect to your service provider's
network
If your hotspot does not connect to your service provider's mobile broadband network, try the
following suggestions:
BigPond Wi-Fi 4G Advanced II
Reset the hotspot
) displays on either the touchscreen or the hotspot web page, make
or visit the Microsoft support website and search for
Troubleshooting
99
on page 100.