NETGEAR WAX610 User Manual
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NETGEAR WAX610 User Manual

Insight managed wifi 6 ax1800 dual band access point
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User Manual
Insight Managed WiFi 6 AX1800
Dual Band Access Point
Model WAX610
July 2020
202-12098-01
NETGEAR, Inc.
350 E. Plumeria Drive
San Jose, CA 95134, USA

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Summary of Contents for NETGEAR WAX610

  • Page 1 User Manual Insight Managed WiFi 6 AX1800 Dual Band Access Point Model WAX610 NETGEAR, Inc. July 2020 350 E. Plumeria Drive 202-12098-01 San Jose, CA 95134, USA...
  • Page 2 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Support and Community Visit netgear.com/support to get your questions answered and access the latest downloads. You can also check out our NETGEAR Community for helpful advice at community.netgear.com.

  • Page 3: Table Of Contents

    What is an Insight Instant Mesh WiFi network?.......42 Requirements for placing an extender access point in a mesh WiFi network....................43 Install the NETGEAR Insight app to manage an Insight Instant Mesh WiFi network..................44 Connect the access point as an extender to a root access point..45...
  • Page 4 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Connect over the Internet using the NETGEAR Insight Cloud portal....................48 Chapter 5 Manage the Basic WiFi Features Set up an open or secure WiFi network..........50 View or change the settings of a WiFi network.......57 Disable or enable a WiFi network or set up a WiFi activity schedule....................59...
  • Page 5 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Change the settings for a user account........109 Remove a user account...............110 Manage local MAC access control lists.........111 Manually set up a MAC access control List.......112 Import an existing MAC access control list......115 Manage neighbor AP detection.............118...
  • Page 6 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Use the local browser UI to reset the access point....162 Enable or disable Secure Shell............163 Enable SNMP and manage the SNMP settings......164 Manage the LEDs................165 Chapter 11 Monitor the Access Point and the Network View the access point Internet, IP, and system settings....168...
  • Page 7 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 2.4G or 5G WLAN LED is off............216 The extender access point and root access point cannot connect....................216 Troubleshoot WiFi connectivity............218 Troubleshoot Internet browsing.............219 You cannot log in to the access point over a LAN connection..219 Changes are not saved..............220...

  • Page 8: Chapter 1 Introduction

    Introduction The NETGEAR Insight Managed WiFi 6 AX1800 Dual Band Access Point Model WAX610, in this manual referred to as the access point, supports IEEE 802.11ax, four streams of WiFi 6, and dual-band concurrent operation at 2.4 GHz and 5 GHz with a combined throughput of 1800 Mbps (600 Mbps at 2.4 GHz and 1200 Mbps at 5 GHz).

  • Page 9: About Netgear Insight

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual About NETGEAR Insight The access point supports the NETGEAR Insight app, which lets you set up and manage the access point from your iOS or Android mobile device and connects to the Insight cloud-based management platform.

  • Page 10: Chapter 2 Hardware Overview

    Hardware Overview The NETGEAR Insight Managed WiFi 6 AX1800 Dual Band Access Point Model WAX610 is an indoor access point. The chapter contains the following sections: • Unpack the access point • Top panel with LEDs • Hardware interfaces • Product label...

  • Page 11: Unpack The Access Point

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Unpack the access point The package contains the following items: • WAX610 access point • Mounting bracket with screw holes for mounting to a solid ceiling or 15/16 in.
  • Page 12 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Table 1. LED descriptions LED Icon Color Description Power/Cloud LED Solid amber initially and then blinking amber slowly. The access point is starting or in the process of getting an IP address.
  • Page 13 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Table 1. LED descriptions (Continued) LED Icon Color Description 2.4G WLAN LED Solid green. The 2.4 GHz WiFi radio is on but no clients are connected. Solid blue. One or more WLAN clients are connected to the 2.4 GHz WiFi radio.

  • Page 14: Hardware Interfaces

    Reset button for about two seconds. Pressing the Reset for 10 seconds or longer resets the access point to factory default settings. Note: If you added the access point to a NETGEAR Insight network location, you must first use the Insight app or Insight Cloud portal to remove the access point from your Insight network location before the factory default settings function of the Reset button is available.

  • Page 15: Product Label

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual • LAN/PoE+ port. You can use the LAN/PoE+ Gigabit Ethernet RJ-45 LAN port to connect the access point to a PoE+ switch, or if you use an optional power adapter, to a non-PoE switch.

  • Page 16: Safety Instructions And Warnings For An Indoor Access Point

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Safety instructions and warnings for an indoor access point Use the following safety guidelines to ensure your own personal safety and to help protect your system from potential damage.
  • Page 17 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual • Do not spill food or liquids on your product components, and never operate the product in a wet environment. If the product gets wet, see the appropriate section in your troubleshooting guide, or contact your trained service provider.
  • Page 18 Install the Access Point in Your Network and Access It for Initial Configuration This chapter describes how you can install and access the access point in your network. The chapter contains the following sections: • Position your access point for best performance •...

  • Page 19: Position Your Access Point For Best Performance

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Position your access point for best performance Before you install and mount your access point as described in the installation guide, consider how you can position the access point for best performance.

  • Page 20: Set Up And Connect The Access Point To Your Network

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Mirrors Brick Concrete If you are using adjacent access points, use different radio frequency channels to reduce interference. Set up and connect the access point to your network You can connect the access point to a Power over Ethernet plus (PoE+) switch in your network.

  • Page 21: Connect To The Access Point For Initial Configuration

    After you set up the access point, you can use several methods to connect to it for initial configuration. You can use the NETGEAR Insight app on an iOS or Android mobile device, or use the Insight Cloud portal or the local browser UI.

  • Page 22: Connect Over Wifi Using The Netgear Insight App

    Connect over WiFi using the NETGEAR Insight app You can install the NETGEAR Insight app on an iOS or Android mobile device and set up the access point (and perform many other tasks as well).

  • Page 23: Connect Over The Internet Using The Netgear Insight Cloud Portal

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 4. If you do not have a NETGEAR account, tap Create NETGEAR Account and follow the onscreen instructions. 5. Enter the email address and password for your account and tap LOG IN.

  • Page 24: Connect Over Wifi To The Local Browser Ui For Initial Configuration

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual You can now add the access point to an Insight network location so that you can configure and manage the access point. Connect over WiFi to the local browser UI for initial...
  • Page 25 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual pop-up window opens, click the Visit Website button. If another pop-up window opens to let you confirm changes to your certificate trust settings, enter your Mac user name and password and click the Update Setting button.
  • Page 26 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Note: After you save the basic settings that are shown on the page, the Day Zero Easy Setup page no longer displays when you log in. Instead, a login window opens.
  • Page 27 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual (Continued) Setting Description SSID You cannot use the default SSID for regular operation. The default SSID is for setup only. Enter a new name with a maximum of 32 characters. You can use a combination of alphanumeric and special characters, except for quotation marks (") and a backslash (\).

  • Page 28: Connect Over The Lan To The Local Browser Ui For Initial Configuration

    Network from the Navigation pane, right-click the access point device icon, and select Properties to display the IP address. Note: You can also use the NETGEAR Insight app to discover the IP address that is assigned to the access point. For more information, see Connect over WiFi using the NETGEAR Insight app on page 22.
  • Page 29 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 3. If your browser displays a security message and does not let you proceed, do one of the following: • Google Chrome. If Google Chrome displays a Your connection is not private message, click the ADVANCED link.
  • Page 30 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 5. Select the Web-browser radio button. Note: After you save the basic settings that are shown on the page, the Day Zero Easy Setup page no longer displays when you log in. Instead, a login window opens.
  • Page 31 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual (Continued) Setting Description AP Name As an option, enter a new name for the access point. The name must contain alphanumeric characters, must contain at least one alphabetical character, cannot be longer than 15 characters, and can contain hyphens but cannot start or end with a hyphen.
  • Page 32 DHCP server to discover the IP address of the access point in your network. Note: You can also use the NETGEAR Insight app to discover the IP address that is assigned to the access point. For more information, see Connect over WiFi using the NETGEAR Insight app on page 22.

  • Page 33: Configure The Access Point Offline Using A Directly Connected Computer

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Configure the access point offline using a directly connected computer You can take the access point offline (that is, disconnect it from your network), connect a computer through an Ethernet cable to the LAN/PoE+ port of the access point, and connect to the access point over its default IP address so that you can configure it offline.
  • Page 34 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 5. If your browser displays a security message and does not let you proceed, do one of the following: • Google Chrome. If Google Chrome displays a Your connection is not private message, click the ADVANCED link.
  • Page 35 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 7. Select the Web-browser radio button. Note: After you save the basic settings that are shown on the page, the Day Zero Easy Setup page no longer displays when you log in. Instead, a login window opens.
  • Page 36 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual (Continued) Setting Description AP Name As an option, enter a new name for the access point. The name must contain alphanumeric characters, must contain at least one alphabetical character, cannot be longer than 15 characters, and can contain hyphens but cannot start or end with a hyphen.

  • Page 37: Log In To The Access Point After Initial Setup

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual If you specified a static IP address, save the IP address information because you must enter the IP address when you log in again. You are disconnected from the access point. If you changed the default country, the access point restarts.
  • Page 38 The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
  • Page 39 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual The Dashboard page displays various panes that let you see the status of your access point at a glance. For more information about the Dashboard page and its various panes, see Monitor the Access Point and the Network on page 167.
  • Page 40 Insight Instant Mesh WiFi network as either a root access point or an extender access point. This chapter describes how you can use the NETGEAR Insight app to connect the access point to a root access point and let it function as an extender access point in an Insight Instant Mesh WiFi network.

  • Page 41: Network

    An extender access pointthat is connected over a 5 GHz backhaul WiFi connection to the root access point. If a WAX610 access point functions as an extender, it must be powered by a power adapter rather than by PoE. (A power adapter is an option that you can purchase.)

  • Page 42: What Is An Insight Instant Mesh Wifi Network

    The Insight app or Insight Cloud portal let you configure and manage the extender access point in the Insight Instant Mesh WiFi network. A network switch. If a WAX610 functions as a root access point, the switch must provide PoE+ to the WAX610. A network router that is connected to the Internet.

  • Page 43: Requirements For Placing An Extender Access Point In A Mesh Wifi Network

    WiFi clients is referred to as the fronthaul connection. In a NETGEAR Insight Instant Mesh WiFi network, you must use the Insight app to set up the mesh WiFi connection between the root access point and the extender access point.

  • Page 44: Install The Netgear Insight App To Manage An Insight Instant Mesh Wifi Network

    • WAC564 • WAC540 Note: In a mesh WiFi network with WAX610, and WAC564, and WAC540 models, the WAC564 and WAC540 models must run firmware version 9.0 or a later version. In the near future, more NETGEAR models might be added to this list.

  • Page 45: Connect The Access Point As An Extender To A Root Access Point

    An extender access pointthat is connected over a 5 GHz backhaul WiFi connection to the root access point. If a WAX610 access point functions as an extender, it must be powered by a power adapter rather than by PoE. (A power adapter is an option that you can purchase.) A mobile phone with the Insight app or either a computer or a tablet with access to the Insight Cloud portal.
  • Page 46 WiFi clients. However, after the backhaul connection is established, the extender access point automatically switches to the 5 GHz band as the preferred band for its backhaul connection. Using the NETGEAR Insight app, you can change the preferred band for the backhaul connection.
  • Page 47 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual to add the extender access point to your Insight account and to an Insight network location. • Not automatically detected. If the Insight app does not detect the extender access point automatically, do the following: a.

  • Page 48: Connect Over The Internet Using The Netgear Insight Cloud Portal

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual If the Power/Cloud LED does not stop blinking amber, green, and blue, see Power/Cloud LED does not stop blinking amber, green, and blue on page 215. When the configuration is complete, the Power/Cloud LED lights as follows: •...

  • Page 49: Chapter 5 Manage The Basic Wifi Features

    Manage the Basic WiFi Features This chapter describes how you can manage the basic WiFi settings of the access point. The access point can support eight WiFi networks, each with its own unique WiFi settings, including WiFi security. Tip: If you want to change the settings of the access point’s WiFi network, use a wired connection to avoid being disconnected when the new WiFi settings take effect.

  • Page 50: Set Up An Open Or Secure Wifi Network

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
  • Page 51 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 5. Click the + button to the left of Add SSID. The previous figure shows SSID2 as an example. 6. Specify the WiFi network name (SSID), select whether the SSID is broadcast, and specify the VLAN ID as described in the following table.
  • Page 52 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 7. Specify the WiFi security by selecting an option from the Authentication menu and, if applicable, by specifying a passphrase in the Passphrase field or selecting an option from the Encryption menu, as described in the following table.
  • Page 53 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual (Continued) Setting Description WPA2 This enterprise-level security uses RADIUS for centralized Authentication, Authorization, and Enterprise Accounting (AAA) management. For WPA2 Enterprise security to function, you must set up RADIUS servers (see Set up RADIUS servers on page 124).
  • Page 54 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 8. Optionally, disable the WiFi broadcast or set up a WiFi activity schedule by selecting one of the following radio buttons: • Always ON. When you set up an SSID, you are creating a new virtual access point (VAP).
  • Page 55 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Setting Description 802.11w (PMF) Protected Management Frames (PMF), according to the 802.11w standard, is a security feature that protects unicast and multicast management frames from being intercepted and changed for malicious purposes.
  • Page 56 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 11. Configure the client isolation, URL tracking, and DHCP Offer message settings as described in the following table. Setting Description Wireless Client By default, client isolation is disabled for the VAP, and the Disable radio button is selected.

  • Page 57: View Or Change The Settings Of A Wifi Network

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 12. To configure configure a captive portal, a MAC ACL, and bandwidth rate limits, see the information in the following sections: • Set Up and Manage a Captive Portal on page 91 •...
  • Page 58 The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 59: Disable Or Enable A Wifi Network Or Set Up A Wifi Activity Schedule

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 60: Remove A Wifi Network

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 5. Click the > button to the left of the SSID. The settings for the selected SSID display. 6. Under Schedule, select one of the following radio buttons: •...

  • Page 61: Change The Authentication And Encryption For A Wifi Network

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
  • Page 62 The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
  • Page 63 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Setting Description Open A legacy open WiFi network does not provide any security. Any WiFi device can join the network. We recommend that you do not use a legacy open WiFi network but configure WiFi security.
  • Page 64 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual (Continued) Setting Description WPA2 Enterprise This enterprise-level security uses RADIUS for centralized Authentication, Authorization, and Accounting (AAA) management. For WPA2 Enterprise security to function, you must set up RADIUS servers (see Set up RADIUS servers on page 124).

  • Page 65: Hide Or Broadcast The Ssid For A Wifi Network

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 66: Enable Or Disable Client Isolation For A Wifi Network

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 67: Enable Or Disable Band Steering With 802.11K Rrm And 802.11V Wifi Network Management

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual The Dashboard page displays. 4. Select Management > Configuration > Wireless > Basic. The page that displays lets you select an SSID. 5. Click the > button to the left of the SSID.
  • Page 68 The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 69: Change The Vlan Id For A Wifi Network

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 70: Enable Or Disable Pmf For A Wifi Network

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 71: Enable Or Disable Url Tracking For A Wifi Network

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 72: Change The Format Of The Dhcp Offer Messages That The Access Point Forwards

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual The Dashboard page displays. 4. Select Management > Configuration > Wireless > Basic. The page that displays lets you select an SSID. 5. Click the > button to the left of the SSID.

  • Page 73: Select A Mac Acl For A Wifi Network

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
  • Page 74 The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 75: Set Bandwidth Rate Limits For A Wifi Network

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
  • Page 76 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 4. Select Management > Configuration > Wireless > Basic. The page that displays lets you select an SSID. 5. Click the > button to the left of the SSID.

  • Page 77: Chapter 6 Manage The Basic Radio Features

    Manage the Basic Radio Features This chapter describes how you can manage the basic radio settings of the access point. For information about the advanced radio settings, see Manage the Advanced Radio Features on page 193. CAUTION: If you change a radio feature on the 2.4 GHz radio, the change affects all WiFi networks that broadcast on the 2.4 GHz radio.

  • Page 78: Manage The Basic Wifi Settings For The Radios

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
  • Page 79 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 5. Configure the settings as described in the following table. The descriptions in the table apply to both radios, but you can specify the radio settings for the 2.4 GHz and 5 GHz radios individually.
  • Page 80 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual (Continued) Setting Description Channel Width From the menu, select the channel width for the radio. Your selection from the Wireless Mode menu determines if you can set the channel width, and if so, which channel widths are available.

  • Page 81: Turn A Radio On Or Off

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual (Continued) Setting Description Output Power From the menu, select the transmission power of the radio. You can select 100%(Max), 50%, 25%, 12.5%, or 4%(Min). The default is 100%(Max).

  • Page 82: Change The Wifi Mode For A Radio

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
  • Page 83 The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 84: Change The Channel Width For A Radio

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual limited to the maximum speed that is supported by 802.11na (about 450 Mbps). 11a. 802.11ax, 802.11ac, 802.11na, and 802.11a WiFi clients can connect to the access point. However, the speed of 802.1ax, 802.11ac, 802.11na clients is limited to the maximum speed that is supported by 802.11a (up to about...
  • Page 85 The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 86: Change The Guard Interval For A Radio

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 87: Change The Output Power For A Radio

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 88: Change The Channel For A Radio

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 4. Select Management > Configuration > Wireless > Basic > Wireless Settings. The Wireless Settings page displays. 5. From the Output Power menu, select 100%(Max), 50%, 25%, 12.5%, or 4%(Min).

  • Page 89: Manage Quality Of Service For A Wifi Radio

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
  • Page 90 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Insight network password for that location. For more information, see Connect over WiFi using the NETGEAR Insight app on page 22. The Dashboard page displays. 4. Select Management > Configuration > Wireless > Basic > QoS Settings.

  • Page 91: Chapter 7 Set Up And Manage A Captive Portal

    Set Up and Manage a Captive Portal This chapter describes how you can set up and manage a captive portal on the access point. A captive portal is a web page that users see when they attempt to connect to a WiFi network.

  • Page 92: Set Up A Click-Through Captive Portal For A Wifi Network

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
  • Page 93 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 8. Specify the click-through settings as described in the following table. Setting Description Session Timeout (in Enter the number of minutes from 1 to 1440 after which a WiFi session is terminated min) and a user must log in again.
  • Page 94 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual (Continued) Setting Description JPEG/JPG Image To customize the image that is displayed on the captive portal login page, click the (Max 500 KB) Browse button and navigate to and select an image. If you do not customize the image, the default image displays on the captive portal login page.

  • Page 95: Set Up An External Captive Portal For A Wifi Network

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
  • Page 96 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 8. Click the External Captive Portal radio button. 9. Specify the external captive portal settings as described in the following table. Set Up and Manage a Captive User Manual...
  • Page 97 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Setting Description Splash Page URL Enter the URL that is provided by the vendor. This URL redirects a user to the splash page on the website that hosts the captive portal.

  • Page 98: Register And Configure Facebook Wi-Fi For The Access Point

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual (Continued) Setting Description Allow HTTPS Select one of the following radio buttons: • Enable. Before authentication occurs, secure HTTP (HTTPS) traffic is allowed to pass through. • Disable. This is the default setting. HTTPS traffic is allowed only after authentication occurs.
  • Page 99 The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
  • Page 100 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 8. Log in to the Facebook account with which the Facebook business page is associated. 9. From the Select a Page menu, select the Facebook business page. 10. Select one of the following bypass mode options: •...

  • Page 101: Set Up A Facebook Wi-Fi Captive Portal For A Wifi Network

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 102: Unregister The Access Point From Facebook Wi-Fi

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual The page expands. 7. Select the Captive Portal check box. The page adjusts. By default, the Click Through radio button is selected. 8. Select the Facebook Wi-Fi radio button.
  • Page 103 The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 104: Chapter 8 Manage Access And Security

    Manage Access and Security This chapter describes how you can manage access and security features and user accounts. The chapter includes the following sections: • Block specific URLs and keywords for Internet access • Manage user accounts • Manage local MAC access control lists •...

  • Page 105: Block Specific Urls And Keywords For Internet Access

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
  • Page 106 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 5. Select the Enable radio button. 6. Compose the blacklist in the following ways: • Blocked URLs. To add a URL to the blacklist, type or copy the URL in the upper field (to the left of the upper Add button) and click the upper Add button.

  • Page 107: Manage User Accounts

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 108: Change The Time-Out Period For A User Session

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 5. Click the add user account icon. Additional fields and a menu display. 6. Specify the settings for the new user account: • User Name. Enter a user name.

  • Page 109: Change The Settings For A User Account

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 110: Remove A User Account

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 111: Manage Local Mac Access Control Lists

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 112: Manually Set Up A Mac Access Control List

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual An ACL takes effect only after you apply it to a WiFi network. For information about applying an ACL to a WiFi network, see Select a MAC ACL for a WiFi network on page 73.
  • Page 113 The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
  • Page 114 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual If you select the Allow radio button, a WiFi device for which you place the MAC address in the ACL is allowed access to the WiFi network, but all other WiFi devices are denied access to the WiFi network.

  • Page 115: Import An Existing Mac Access Control List

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 9. Click the Apply button. Your settings are saved. For more information about applying an ACL to a WiFi network, see Select a MAC ACL for a WiFi network on page 73.
  • Page 116 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
  • Page 117 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual If you select the Deny radio button, a WiFi device for which you import the MAC address into the ACL is denied access to the WiFi network, but all other WiFi devices are allowed access to the WiFi network.

  • Page 118: Manage Neighbor Ap Detection

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual c. To remove a MAC address from the Untrusted Stations table, select the MAC address and click the Remove button. You can search the Untrusted Stations table. When you remove a device from the Untrusted Stations table, after the access point redetects the device, the device is once again placed in the Available Stations table.

  • Page 119: Enable Neighbor Access Point Detection And Move Access Points To The Known Ap List

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
  • Page 120 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Your settings are saved. Neighbor AP detection is now enabled. 8. From the Detection Policy menu, select the scan method: • Mild. The access point scans for neighbor access points every 15 minutes. This is the default setting.

  • Page 121: Import An Existing Neighbor Access Point List In The Known Ap List

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 9. To view detected neighbor access points and move them from the Unknown AP List to the Known AP List, do the following: a. Click the Unknown AP List tab.
  • Page 122 The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
  • Page 123 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 5. Click the > button to the left of the radio band. 6. To download a sample of an AP list in the format that is required for importing in the Known AP List, click the Download Sample link.

  • Page 124: Set Up Radius Servers

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
  • Page 125 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual The Dashboard page displays. 4. Select Management > Configuration > Security > RADIUS Settings. 5. For each RADIUS server that you want to set up, configure the following settings: •...
  • Page 126 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual • Update Global Key. Select the check box to allow the global key update, and enter the interval in seconds. The check box is selected by default, and the default interval is 1800 seconds (30 minutes).

  • Page 127: Chapter 9 Manage The Local Area Network And Ip Settings

    Manage the Local Area Network and IP Settings This chapter describes how you can manage the local area network (LAN) and IP settings of the access point. The chapter includes the following sections: • Disable the DHCP client and specify a fixed IP address •...

  • Page 128: Disable The Dhcp Client And Specify A Fixed Ip Address

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 129: Enable The Dhcp Client

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 5. Select the Disable radio button. The fields are now unmasked. 6. Specify the settings that are described in the following table. Setting Description IP Address IP address in the range that is used by your LAN (usually 255.255.255.0).
  • Page 130 The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 131: Set The 802.1Q Vlan And Management Vlan

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 132: Specify An Existing Domain Name

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 4. Select Management > Configuration > IP > LAN. 5. To change the 802.1Q VLAN, either clear or select the Untagged VLAN check box: • Untagged VLAN. By default, the Untagged VLAN check box is selected. The access point sends untagged frames from its Ethernet interface.
  • Page 133 The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 134: Enable Or Disable Spanning Tree Protocol

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 4. Select Management > Configuration > IP > LAN. 5. In the Fully Qualified Domain Name field, specify the FQDN. 6. Click the Apply button. Your settings are saved. The access point attempts to resolve the FDQN to an IP address.

  • Page 135: Enable Or Disable The Network Integrity Check Function

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 136: Enable Or Disable Igmp Snooping

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 137: Enable Or Disable Ethernet Lldp

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 138: Enable Or Disable Upnp

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
  • Page 139 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual The UPnP page displays. 5. Select a radio button: • Enable. UPnP is enabled. This is the default setting. • Disable. UPnP is disabled. 6. Click the Apply button.

  • Page 140: Chapter 10 Manage And Maintain The Access Point

    This chapter describes how you can manage and maintain the access point. The chapter includes the following sections: • Change the management mode to NETGEAR Insight or Web-browser • Change the country or region of operation • Change the admin user account password •...

  • Page 141: Change The Management Mode To Netgear Insight Or Web-Browser

    • NETGEAR Insight mode. You can manage the access point remotely from a mobile device on which the NETGEAR Insight app is installed or, if you are an Insight Premium or Insight Pro subscriber, through the Insight Cloud portal. The NETGEAR Insight mode is the default setting.
  • Page 142 The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 143: Change The Country Or Region Of Operation

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 144: Change The Admin User Account Password

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 145: Change The System Name

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 146: Specify A Custom Ntp Server

    Your settings are saved. Specify a custom NTP server By default, the access point receives its time from a default NETGEAR Network Time Protocol (NTP) server, but you can also specify a custom NTP server. To specify a custom NTP server: 1.

  • Page 147: Set The Time Zone

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 148: Manage The Syslog Settings

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 149: Manage The Firmware Of The Access Point

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 4. Select Management > Configuration > System > Advanced > Syslog. 5. Specify the IP address and port number for the syslog server: • Syslog Server IP Address. Enter the IP address of the syslog server on your network.

  • Page 150: Check For New Firmware And Upgrade The Access Point

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 151: Manually Download Firmware And Upgrade The Access Point.151

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the...
  • Page 152 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Insight network password for that location. For more information, see Connect over WiFi using the NETGEAR Insight app on page 22. The Dashboard page displays. 6. Select Management > Maintenance > Upgrade > Firmware Upgrade.

  • Page 153: Revert To The Backup Firmware

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 154: Use An Sftp Server To Upgrade The Access Point

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the...

  • Page 155: Manage The Configuration File Of The Access Point

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Insight network password for that location. For more information, see Connect over WiFi using the NETGEAR Insight app on page 22. The Dashboard page displays. 4. Select Management > Maintenance > Upgrade > Firmware Upgrade.
  • Page 156 The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 157: Restore The Access Point Configuration

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 158: Reboot The Access Point From The Local Browser Ui

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual the access point’s MAC address (or the system name), dd is the date, mm is the month, yy is the year, hh is the hour (in 24-hour format), mm is the minutes, and ss is the seconds.

  • Page 159: Schedule The Access Point To Reboot

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 160: Return The Access Point To Its Factory Default Settings

    IP address before you reset the access point to factory default settings. Note: You can also use the NETGEAR Insight app to discover the IP address that is assigned to the access point. For more information, see Connect over WiFi using the NETGEAR Insight app on page 22.

  • Page 161: Use The Reset Button To Reset The Access Point

    You can use the Reset button to return the access point to its factory default settings. However, if you added the access point to a NETGEAR Insight network location, you must first use the Insight app or Insight Cloud portal to remove the access point from the Insight network location before the factory default settings function of the Reset button is available.

  • Page 162: Use The Local Browser Ui To Reset The Access Point

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 163: Enable Or Disable Secure Shell

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 164: Enable Snmp And Manage The Snmp Settings

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 165: Manage The Leds

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual By default, SNMP is disabled. 6. Specify the following settings: • Read-Only Community Name. The community string that allows the SNMP manager to read the access point’s MIB objects. The default is public.
  • Page 166 The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 167: Chapter 11 Monitor The Access Point And The Network

    Monitor the Access Point and the Network This chapter describes how you can monitor the access point and the network. The chapter includes the following sections: • View the access point Internet, IP, and system settings • View the WiFi radio settings •...

  • Page 168: View The Access Point Internet, Ip, And System Settings

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
  • Page 169 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual • Connection Status Information pane. This pane is in the top, left corner of the Dashboard (if the page width on your device is sufficient; otherwise, it might be...
  • Page 170 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual The page shows four sections: • System Information section. The following settings are displayed: System Name. The access point NetBIOS name. System Mode. The access point system mode (AP).

  • Page 171: View The Wifi Radio Settings

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the...
  • Page 172 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Insight network password for that location. For more information, see Connect over WiFi using the NETGEAR Insight app on page 22. The Dashboard page displays. 4. Locate the Radio Information pane at the top, right corner of the Dashboard page (if the page width on your device is sufficient;...
  • Page 173 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 6. To view more detailed information, select Management > Monitoring > System. The page shows four sections: • System Information section. The following settings are displayed: System Name. The access point NetBIOS name.

  • Page 174: View Unknown And Known Neighbor Access Points

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Serial Number. The serial number of the access point. Current Time. The current system time of the access point. Uptime. The time since the access point was last restarted.
  • Page 175 The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 176: View Client Distribution, Connected Clients, And Client Trends

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
  • Page 177 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual The Client Distribution pane shows the types of clients (Windows, Mac, iOS, Android, Linux, and other operating systems) and how these clients are distributed over the networks. (By default, the Network button is selected.) The Recent Clients pane shows the top 5 recently connected clients list.
  • Page 178 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 11. To view more information about currently connected WiFi, select Management > Monitoring > Connected Clients. For each radio, the page displays the number of connected clients and the maximum number of supported clients.

  • Page 179: View Wifi And Ethernet Traffic, Traffic And Arp Statistics, And Channel Utilization

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
  • Page 180 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual By default, the Clients button is selected. 5. To view traffic information, do the following: a. Click the Traffic button. The graph shows the information for Ethernet (wired LAN) traffic, total WiFi traffic, WiFi traffic for the 2.4 GHz radio, and WiFi traffic for the 5 GHz radio.

  • Page 181: View Or Download Tracked Urls

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 8. To view traffic statistics, select Management > Monitoring > Statistics. The page displays the network traffic statistics for both the WiFi and Ethernet interfaces of the access point since the access point started or rebooted. The page also displays the number of clients that are associated with each radio.
  • Page 182 The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 183: View, Save, Download, Or Clear The Logs

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 6. To view URL tracking information by WiFi client, do the following: a. From the menu, select Client. The table shows the MAC addresses of the WiFi clients, each with the client host name, and the first URL of the list of URLs that the client accessed.
  • Page 184 The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 185: View A Wifi Bridge Connection

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual • Target. The name, IP address, or MAC address of a target device, application, or website, if applicable. 5. To save the logs, do the following: a. Click the Save button.

  • Page 186: View Alarms And Notifications

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
  • Page 187 The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 188: Chapter 12 Set Up A Wifi Bridge

    A WDS is not the same as a NETGEAR Insight Instant Mesh WiFi network, which requires a root access point (see Install the Access Point in an Insight Instant Mesh WiFi Network on page 40).

  • Page 189: Wifi Base Station, Wifi Repeater, And Wifi Bridge Requirements.189

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual WiFi base station, WiFi repeater, and WiFi bridge requirements If the access point is connected to the Internet over a wired connection, the access point can function as the WiFi base station for up to four other access points that function as WiFi repeaters.

  • Page 190: Set Up A Wifi Bridge Between Access Points

    • All LAN devices (wired and WiFi computers) are configured to operate in the same LAN network address range as the access points. Note: If you are using the access point as the base station with a non-NETGEAR access point as a repeater, you might need to change more configuration settings. In particular, you might need to disable the DHCP server function on the non-NETGEAR access point that is the repeater.
  • Page 191 The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
  • Page 192 10. Configure the WiFi bridge settings on the access point at the other end of the WiFi bridge and restart that access point. Note: If the device at the other end of the WiFi bridge is a NETGEAR access point, you might not need to restart it.

  • Page 193: Chapter 13 Manage The Advanced Radio Features

    Manage the Advanced Radio Features This chapter describes how you can manage the advanced radio features of the access point. For information about the basic radio features, see Manage the Basic Radio Features on page 77. CAUTION: If you change a radio feature on the 2.4 GHz radio, the change affects all WiFi networks that broadcast on the 2.4 GHz radio.

  • Page 194: Manage The Advanced Wifi Settings For The Radios

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
  • Page 195 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 4. Select Management > Configuration > Wireless > Advanced. 5. Configure the settings as described in the following table. The descriptions in the table apply to both radios. You can specify the radio settings for the 2.4 GHz and 5 GHz radios individually, but the check box for the 802.11n 256...
  • Page 196 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Setting Description Max. Wireless Clients Enter the maximum number of WiFi clients that can simultaneously associate with the radio. The range is from 1 to 200. The default is 200 WiFi clients.

  • Page 197: Manage The Maximum Number Of Clients For A Radio

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual (Continued) Setting Description MU-MIMO By default, the MU-MIMO Enable radio button is selected and multiuser MIMO (MU-MIMO) is enabled. To disable MU-MIMO, select the MU-MIMO Disable radio button.

  • Page 198: Manage The Broadcast And Multicast Settings For A Radio

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
  • Page 199 The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 200: Manage Load Balancing For The Radios

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Manage load balancing for the radios You can configure the radio utilization thresholds to enable each radio to maintain the speed and performance of the WiFi network as clients associate with and disassociate from the WiFi network.
  • Page 201 The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 202: Manage Sticky Clients

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual By default, load balancing is disabled. When you enable load balancing, all three types of load balancing are enabled. You can individually disable on ore more types of load balancing.
  • Page 203 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual The WAX610 access point provides the option to force sticky clients to disassociate from its radios. If load balancing based on the RSSI of the client is enabled (see Manage load balancing...

  • Page 204: Manage The Arp Proxy

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 205: Manage The Amount Of Broadcast Traffic

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.
  • Page 206 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual • Disable. The broadcast enhancements are disabled. This is the default setting. 6. Click the Apply button. Your settings are saved. Manage the Advanced Radio User Manual Features...

  • Page 207: Chapter 14 Diagnostics And Troubleshooting

    Diagnostics and Troubleshooting This chapter describes how you can capture WiFi packets and troubleshoot the access point and network. The chapter includes the following sections: • Perform a ping test • Check the Internet speed • Quick tips for WiFi troubleshooting •...

  • Page 208: Perform A Ping Test

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 209: Check The Internet Speed

    The user name is admin. The password is the one that you specified. The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 210: Quick Tips For Wifi Troubleshooting

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 4. Select Management > Diagnostics > Speed Check. The Internet Speed Check page displays. 5. To view the privacy policy, click the Privacy Policy link. The Privacy Policy pop-up window opens.

  • Page 211: Troubleshoot With The Leds

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Note: If the access point’s WiFi authentication and encryption is set to WPA3 Personal, make sure that the WiFi adapter device driver is updated to the latest version on your WiFi device.

  • Page 212: Power/Cloud Led Remains Off

    • Make sure that you are using the NETGEAR power adapter for this product. That is, do not use the NETGEAR power adapter for another NETGEAR product or a third-party power adapter.

  • Page 213: Power/Cloud Led Remains Solid Amber

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual If the error persists, a hardware problem might exist. For recovery instructions or help with a hardware problem, contact technical support at netgear.com/support. Power/Cloud LED remains solid amber...

  • Page 214: The Access Point Functions As A Poe Pd And The Power/Cloud Led Remains Solid Amber

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual The access point functions as a PoE PD and the Power/Cloud LED remains solid amber When you connect the access point to a power source, the Power/Cloud LED lights solid amber initially, then blinks amber slowly, and finally turns solid green or solid blue, indicating that the startup procedure is complete and the access point is ready.

  • Page 215: Power/Cloud Led Does Not Stop Blinking Amber, Green, And Blue

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 3. Make sure that the access point is connected to the Internet and that the Internet connection is good. 4. Make sure that the access point is running the latest firmware version.

  • Page 216: 2.4G Or 5G Wlan Led Is Off

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual • Remove the extender access point from your Insight network location and from your Insight account. Then, add the extender access point to your Insight account again and to your Insight network location.
  • Page 217 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual The Power/Cloud LED on the extender access point lights solid amber. 3. Wait for the extender access point to go through the initial connection and configuration process and for the Power/Cloud LED to stop blinking amber, green, and blue and to light solid blue.

  • Page 218: Troubleshoot Wifi Connectivity

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Troubleshoot WiFi connectivity If a WiFi device cannot connect to the access point or the WiFi connectivity is not normal, try to isolate the problem: • Make sure that the WiFi settings in the WiFi device and access point match exactly.

  • Page 219: Troubleshoot Internet Browsing

    IP address, use an IP scanner application to detect the IP address. Note: You can also use the NETGEAR Insight app to discover the IP address that is assigned to the access point. For more information, see Connect over WiFi using the NETGEAR Insight app on page 22.

  • Page 220: Changes Are Not Saved

    The user name and password are case-sensitive. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, enter the Insight network password for that location.

  • Page 221: Troubleshoot Your Network Using The Ping Utility

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Table 2. Login blockage periods Number of failed Blockage period in attempts minutes And so on And so on In addition, the following rules apply to the number of failed login attempts: •...

  • Page 222: Test The Lan Path To Your Access Point

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Test the LAN path to your access point You can ping the access point from your computer to verify that the LAN path to your access point is set up correctly.
  • Page 223 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual If the path is functioning correctly, replies as described in Test the LAN path to your access point on page 222 display. If you do not receive replies, do the following: •...

  • Page 224: Appendix A Mount The Access Point On A Wall Or Ceiling

    Mount the Access Point on a Wall or Ceiling The access point package includes wall-mounting and ceiling-mounting components. You can mount the access point to a solid surface (a wall or a ceiling) or to a ceiling with a 9/16 in. (14.3 mm) or 15/16 in. (23.8 mm) T-bar, or you can install the access point freestanding on a flat surface.

  • Page 225: Mount The Access Point To A Wall

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Mount the access point to a wall To mount the access point to a wall: 1. The bottom of the access point includes two holes that let you mount the access point on two screws inserted in a wall.

  • Page 226: Mount The Access Point To A Solid Ceiling

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 4. Line up the holes on the bottom of the access point with the screws in the wall and mount the access point to the wall. Mount the access point to a solid ceiling To mount the access point to a solid ceiling: 1.
  • Page 227 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 3. Line up the guides on the bottom of the access point with the bracket. 4. Slide the access point into the bracket until it locks in place.

  • Page 228: Mount The Access Point To A T-Bar

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Note: To unlock the access point, push the locking tab toward the ceiling and slide the access point out of the bracket. The following figure shows a side view of the access point attached to the ceiling.
  • Page 229 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual To mount the access point to a T-bar: 1. Slide either the 9/16 in. (14.3 mm) or the 15/16 in. (23.8 mm) bracket between the guides on the bottom the access point until it locks in place.
  • Page 230 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual 5. Hook the bracket onto the other side of the T-bar until the bracket locks onto the T-bar. Mount the Access Point on a User Manual Wall or Ceiling...

  • Page 231: Appendix B Factory Default Settings And Technical Specifications

    Factory Default Settings and Technical Specifications This appendix includes the following sections: • Factory default settings • Technical specifications...

  • Page 232: Factory Default Settings

    Note: The first time that you log in to the local browser UI, you must change the SSID. If you previously added the access point to a NETGEAR Insight network location and managed the access point through the Insight app or Insight Cloud portal, this requirement might not apply.
  • Page 233 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Table 3. Factory default settings (Continued) Feature Default Setting DHCP client Enabled so that the access point receives an IP address from a DHCP server or router in the network.
  • Page 234 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Table 3. Factory default settings (Continued) Feature Default Setting Basic radio settings that apply to all WiFi networks (SSIDs or VAPs) Radio broadcast 2.4 GHz radio: Enabled 5 GHz radio: Enabled WiFi mode 2.4 GHz radio: 11ax mode, which also supports 11b, 11bg, and 11na...
  • Page 235 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Table 3. Factory default settings (Continued) Feature Default Setting Force sticky clients to Disabled disassociate ARP proxy Disabled Broadcast enhancements Disabled Wireless bridge None configured General security URL filtering...

  • Page 236: Technical Specifications

    Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Technical specifications The following table shows the technical specifications of the access point. Table 4. Technical specifications Feature Description WiFi modes 2.4 GHz radio: 802.11ax, 802.11ng, 801.11bg, and 802.11b 5 GHz radio: 802.11ax, 802.11ac, 802.11na, and 802.11a...
  • Page 237 Insight Managed WiFi 6 AX1800 Dual Band Access Point WAX610 User Manual Table 4. Technical specifications (Continued) Feature Description Hardware interface One RJ-45 LAN PoE+ Ethernet port that supports 2.5 Gbps, 1 Gbps, 100 Mbps, and 10 Mbps. The port also supports Auto Uplink (Auto MDI-X).

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