Call Pickup; Answer A Call Using Pickup; Answer A Call Using Group Pickup And A Group Pickup Number - Cisco 6901 User Giude

Call Pickup

(Cisco Unified IP Phone 6911 only)
Call Pickup allows you to answer a call that is ringing on a coworker's phone by redirecting the call
to your phone.
You may use Call Pickup if you share call-handling tasks with coworkers.
There are three ways you can pick up a call:
• Pickup—Allows you to answer a call that is ringing on another phone within your call
pickup group.
If multiple calls are available for pickup, your phone picks up the oldest call first (the call that has
been ringing for the longest time).
• Group Pickup—Allows you to answer a call on a phone that is outside your call pickup group by:
Using a group pickup number (provided by your system administrator).
–
Dialing the ringing phone's number if the destination user's direct number is present in one of
–
the current user's associated groups.
Your system administrator sets up the call pickup group you are in and the call pickup buttons
depending on your call-handling needs and work environment.

Answer a Call Using Pickup

(Cisco Unified IP Phone 6911 only)
1. If Auto Pickup is set up on your phone, press the Feature button
predetermined number set up for Call Pickup to transfer a ringing call within your pickup group
to your phone. The call is connected.
2. If Auto Pickup is not set up, press the Line button or lift the handset to connect the call.

Answer a Call Using Group Pickup and a Group Pickup Number

(Cisco Unified IP Phone 6911 only)
1. If Auto Group Pickup is set up on your phone, press the Feature button
predetermined number set up for Call Pickup to answer a call on a phone outside your
pickup group.
2. Enter the group pickup number to connect the call.
3. If Auto Group Pickup is not set up, press the Line button
call.
Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
Calling Features
followed by the
followed by the
or lift the handset to connect the
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