Phone Administration Data - Cisco 8831 User Manual

Phone administration data

Symptom
The softkey that you want to use does not appear.
Barge fails and results in a fast busy tone.
You are disconnected from a call that you joined using
Barge.
Cisco CallBack fails.
Phone administration data
Your system administrator might ask you to access administration data on the conference station for
troubleshooting purposes.
If you are asked to...
Access network configuration data
Access status data
Access model information
Cisco Unified IP Conference Phone 8831 User Guide for Cisco Unified Communications Manager 9.0
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Explanation
One or more of the following factors might apply:
• You must change the line state (for example,
go off-hook or have a connected call).
• You must press More to reveal additional
softkeys.
• The conference station is not configured to
support the feature associated with that softkey.
Contact your administrator for more
information.
One or more of the following factors might apply:
• You cannot barge an encrypted call if the
conference station you are using is not
configured for encryption. When your barge
attempt fails for this reason, the conference
station plays a fast busy tone.
• You have toggled on the Privacy softkey.
You will be disconnected from a call that you have
joined using Barge if the call is put on hold,
transferred, or turned into a conference call.
The other party might have call forwarding enabled.
Then...
Choose Apps > Admin Settings > Network
Configuration, and then navigate to the item that you
want to view.
Choose Apps > Admin Settings > Status, and then
navigate to the item that you want to view.
Choose Apps > Admin Settings > Phone
Information, and then navigate to the item that you
want to view.
Troubleshooting