Table of Contents
Advertisement
Troubleshooting
Table 19-1 describes the common faults and solutions.
Common Fault
When you enter the
device IP address in
the address box of
Internet Explorer and
press Enter, the
message "There is a
problem with this
website's security
certificate." is
displayed.
The web management
system cannot be
accessed.
The PTZ or dome
cannot be controlled.
After the IP camera is
upgraded, the web
management system
cannot be accessed.
The IP camera cannot
be upgraded.
164
Common faults and solutions
Possible Cause
The certificate is not
installed.
The network is
disconnected.
The IP address is used
by another device.
The IP addresses of the
PC and IP camera are
on different networks.
The protocol, baud
rate, or address is
incorrect.
The signal cable is not
properly connected.
The browser cache is
not deleted.
The network is
disconnected.
The network settings
are incorrect.
The upgrade package is
incorrect.
19 Troubleshooting
Solution
Click Continue to this website (not
recommended).
Connect the PC directly to the camera, and verify
that the web management system can be
accessed.
Run the ping command to verify that the camera
is reachable.
Connect the PC directly to the camera and
configure the IP address of the camera.
Check the IP address, subnet mask, and gateway
settings on the IP camera, and change the settings
as required.
Change the protocol, baud rate, and address in the
web management system to those used by the
PTZ or dome.
Check the signal strength and connect the signal
cable properly.
To delete the browser cache, proceed as follows:
1. Open browser.
2. Press Ctrl + Shift +Delete.
The Delete Browsing History dialog box is
displayed.
3. Select all check boxes.
4. Click Delete.
Login to the web management system again.
Confirm that the upgrade network is connected.
Check the network settings.
Obtain the correct upgrade package and upgrade
the IP camera again.
Camera User Manual
Issue V 1.1(2023-02-10)
Advertisement
Table of Contents
