Troubleshooting - D-Link DCS-8000LHV3 User Manual

Section 4 - Troubleshooting

Troubleshooting

What do I do if my device is not working properly?
Reset the device and reinstall it. To reset your device, use a paper clip to press and hold the recessed Reset button until the
LED turns solid red.
During installation, ensure that:
• your router is connected to the Internet and has Wi-Fi enabled
• your mobile device has Bluetooth enabled
• your mydlink device is in range of your Wi-Fi network
Why is there a white haze when viewing in night vision mode?
When viewing in night vision mode, the IR lights on your camera may be reflecting off a nearby surface. Try repositioning
your camera to avoid glare from IR LEDs.
What is my username and password for setting up my device with an ONVIF system?
To connect your device to an ONVIF system, enter "admin" as the username and use the PIN code of your mydlink device as
the password. You can find the PIN code on your device or in the Quick Installation Guide.
How can I use voice commands to control my device?
The device will work with both Amazon Alexa and the Google Assistant. For setup instructions on these services, visit the
following websites:
Alexa: https://www.dlink.com/en/alexa
The Google Assistant: https://www.dlink.com/en/google-assistant
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