Troubleshooting; Frequently Asked Questions - D-Link DCS-2670L Quick Installation Manual

TROUBLESHOOTING

FreQueNtlY aSKeD QueStiONS

1. WHY IS THE CAMERA VIEW HAZY OR BRIGHT WHEN USING NIGHT
VISION MODE?
The IR night vision lights on the camera may be reflecting off of a nearby
surface or window. Try repositioning your camera to avoid reflections or
glare.
2. WHAT CAN I DO IF I FORGET MY CAMERA PASSWORD?
If you forget your camera password, you will need to perform a hard reset
of your camera. This process will change all your settings back to the
factory defaults.
To reset your camera, please use an unfolded paperclip to press and hold
the RESET button for at least 10 seconds while your camera is plugged in.
3. WHAT CAN I DO IF MY DCS-2670L IS NOT WORKING CORRECTLY?
Reset the camera (see next step) and run the setup steps starting
on page 4 again.
To make sure your hardware is installed correctly, make sure that:
- the power LED is green
- your Internet connection is working
- your router's LAN & WAN connections are working
- your router supports UPnP
- your camera is on the same network as your mobile device
- both your mobile device and camera have a working Internet connection
If your camera is still not working, check your router and make sure it has
the latest firmware.
DCS-2670l
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