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Section 4 - Troubleshooting
Troubleshooting
How can I access my DCS-8515LH HD Pan & Tilt Wi-Fi Camera remotely through the Internet?
In order to use your Indoor Camera - DCS-8515LH remotely through the Internet using the mydlink app, you must
register your camera with a mydlink account. You can do this using the free mydlink app. Please go to Using the
mydlink App on page 13 for more information.
What do I do if my device is not working properly?
Reset the device and reinstall it. To reset your device, press and hold the Reset button until the LED turns
solid red. During installation, ensure that:
• you have an Internet connection on your router
• your router's Wi-Fi is enabled
• your mobile device is connected to the Internet
• your mydlink device is within range of a the Wi-Fi network you set it up in, and that network has a working
internet connection
Why is there a white haze when viewing in night vision mode?
When viewing in night vision mode, the IR lights on your camera may be reflecting off a nearby surface. Try
repositioning your camera to avoid glare from IR LEDs.
What should I do if I need further assistance to troubleshoot my camera/s?
Please don't hesitate to call PLDT177 for any concerns or issues that may arise with your camera. PLDT Enterprise
is ready 24x7 to support you for any queries or service requests that you might have.
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MSME Security Kit – Manual (Indoor Camera)
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