Troubleshooting A Tcp/Ip Network Using A Ping Utility - NETGEAR HR314 Reference Manual

802.11a hi-speed wireless router

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Installation manual (21 pages)

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If your router is still unable to obtain an IP address from the ISP, the problem may be one of the

following:

•

Your ISP may require a login program.

Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login.

•

If your ISP requires a login, you may have incorrectly set the login name and password.

•

Your ISP may check for your PC's host name.

Assign the PC Host Name of your ISP account as the Account Name in the Basic Settings

menu.

•

Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for

your PC's MAC address. In this case:

Inform your ISP that you have bought a new network device, and ask them to use the router's

MAC address.

Configure your router to spoof your PC's MAC address. This can be done in the Basic Settings

menu. Refer to

"Manual Configuration" on page

If your router can obtain an IP address, but your PC is unable to load any web pages from the

Internet:

•

Your PC may not recognize any DNS server addresses.

A DNS server is a host on the Internet that translates Internet names (such as www addresses)

to numeric IP addresses. Typically your ISP will provide the addresses of one or two DNS

servers for your use. If you entered a DNS address during the router's configuration, reboot

your PC and verify the DNS address as described in

3-5. Alternatively, you may configure your PC manually with DNS addresses, as explained in

your operating system documentation.

•

Your PC may not have the router configured as its TCP/IP gateway.

If your PC obtains its information from the router by DHCP, reboot the PC and verify the

gateway address as described in