Warranty & Service - Baratza Encore Operation Manual

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WARRANTY & SERVICE
U.S. & CANADIAN WARRANTY
INFORMATION
Limited Warranty for Baratza Grinders is 1 year from
the original date of purchase. This warranty covers all
defects in materials and workmanship (parts and labor)
including free ground transportation to and from our repair
facility within the US and Canada. This warranty does not
apply to: improper use, lack of cleaning, abuse, normal wear
and tear, lack of proper adjustment, foreign objects (stones,
screws, etc.) in the beans, or uses outside the intended use
of grinding whole roasted coffee beans (roasted beyond
1st crack). If the purchased grinder fails within one year,
email support@baratza.com or call +1 425-641-1245 or
toll free 877-701-2021. For additional warranty, support, or
troubleshooting information, go to www.baratza.com.
Please note: Grinders that are purchased in the US or Canada
and shipped or taken out of the country have a one-year
warranty for parts only. If the grinder fails within one year
of date of purchase, simply email us at support@baratza.
com or call +1 425-641-1245. Please have the following
information prior to contacting Baratza: 1) Proof of date
of purchase and 2) Model and serial number (located on
bottom of the grinder). A Baratza representative will respond
to determine the problem and suggest a solution path. The
customer is responsible for paying the freight charges and
any duties and taxes for replacement parts that Baratza may
send. The customer is also responsible to provide any labor
required to repair the grinder.
December 2022 (v4.3)
ENCORE OPERATIONS MANUAL
INTERNATIONAL WARRANTY
INFORMATION
For all countries outside the US and Canada, the
warranty, support and service is provided by the
International Retailer the grinder was purchased from. If
the grinder was purchased from a retailer outside of the
country the customer resides in, the customer may be
responsible for any shipping costs to service the grinder,
and may need to pay for service.
PROOF OF PURCHASE &
PRODUCT REGISTRATION
The grinder can be registered at www.baratza.com/
register-your-grinder. Registration will enable us to
contact the registrant in the unlikely event of a product
safety notification and assist us in complying with the
provisions of the Consumer Product Safety Act. The serial
number is located on the bottom of the grinder. Please
keep the sales receipt that shows the date of purchase.
FOR REPAIRS OR QUESTIONS
Email: support@baratza.com
For Parts and Information go to: www.baratza.com
For Troubleshooting Help:
www.baratza.com/troubleshooting
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