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Related Manuals for Cisco SPA92X
Summary of Contents for Cisco SPA92X
- Page 1 USER GUIDE Cisco Small Business IP Phone Model SPA92X, SPA94X, and SPA962...
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Page 2: Table Of Contents
Chapter 1: Getting Started Chapter 2: Installing Your Phone Chapter 3: Using Basic Phone Functions Cisco Small Business IP Phone SPA9XX User Guide Overview of the Cisco SPA9000 Voice System IP Phones SPA921/922 IP Phone SPA941/942 IP Phone SPA962 IP Phone... - Page 3 Cisco Small Business IP Phone SPA9XX User Guide Entering Numbers and Text in Fields Using Phone Hardware and Accessories Using the Speakerphone Using Headsets Connecting the Headset Using the Headset with Your IP Phone Switching Between the Handset/Headset/Speakerphone During a Call...
- Page 4 Chapter 4: Using Advanced Phone Features Cisco Small Business IP Phone SPA9XX User Guide Setting Do Not Disturb Turning Call Waiting On and Off Picking Up a Call Parking a Call Placing a Three-Way Conference Call Using the Phone Directories...
- Page 5 Chapter 5: Using the Web Interface Cisco Small Business IP Phone SPA9XX User Guide Configuring the Phone Screen Saver Turning on the Screen Saver Changing the LCD Background Picture Changing the Phone Menu Color Scheme Using Ring Tones Changing Your Ring Tone...
- Page 6 Chapter 6: Using the SPA932 Attendant Console Appendix A: Additional Information Appendix B: Where to Go From Here Cisco Small Business IP Phone SPA9XX User Guide Changing the Phone Menu Color Scheme Configuring the Phone Screen Saver Monitoring an Extension...
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Page 7: Chapter 1: Getting Started
Calls can be made or received with a handset, headset or over a speaker. Cisco Small Business IP Phone SPA9XX User Guide Chapter 1—Getting Started (this chapter)—Gives a description of this book and an overview of the Cisco SPA9000 Voice System IP Phones. - Page 8 Voice Lines Ethernet Ports The SPA941 and SPA942 provide support for 4 lines starting with firmware release 5.2. To enable the four-line capacity, upgrade your SPA IP phone according to the instructions provided in the ”Upgrading Your Phone’s Firmware” section on...
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Page 9: Spa921/922 Ip Phone
PoE source. The SPA921 is similar but does not support PoE (a PA-100 power supply is included with the SPA921). Cisco Small Business IP Phone SPA9XX User Guide... -
Page 10: Spa941/942 Ip Phone
PoE source. The SPA941 is similar but does not support PoE (a PA-100 power supply is included with the SPA941). Cisco Small Business IP Phone SPA9XX User Guide... -
Page 11: Spa962 Ip Phone
The SPA962 has a 320 x 240 true color, four-inch, LCD screen, provides up to six telephone extensions, and supports PoE. The PA-100 power supply must be ordered separately if you are not connecting the phone to a PoE source. Cisco Small Business IP Phone SPA9XX User Guide... -
Page 12: Spa932 Attendant Console
To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit. Cisco Small Business IP Phone SPA9XX User Guide Chapter 6, “Using the SPA932 Attendant Console.”... -
Page 13: Chapter 2: Installing Your Phone
Installing Your Phone This chapter describes how to install and connect your Cisco SPA IP Phone. It contains the following sections: • • • • • • • • • Cisco Small Business IP Phone SPA9XX User Guide Before You Begin, page13... -
Page 14: Before You Begin
Plug in the short straightened end of the handset cord into the jack at the bottom STEP 2 of the handset (not shown). Cisco Small Business IP Phone SPA9XX User Guide NOTE: The RJ-11 port marked “AUX” is reserved for connection with the SPA932 Attendant Console that works with the SPA962. - Page 15 Installing Your Phone Connecting the Handset Figure 1 Cisco SPA IP Phone Connections Number Cisco Small Business IP Phone SPA9XX User Guide Description Auxiliary port. For use only with the SPA932 Attendant Console. Power port. Additional Ethernet port (available on certain models).
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Page 16: (Optional) Attaching The Desk Stand
Lightly press down on the top of the desk stand. It should easily slide into the top STEP 3 slots. Do not force. Figure 2 IP Phone with Desk Stand Attached (Optional) Mounting the Phone to the Wall To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit. - Page 17 Orient the MB such that the phone’s Ethernet and handset ports are accessible STEP 2 after installation. Push the MB onto the phone’s base. Slide the MB upwards to lock it in place. STEP 3 Cisco Small Business IP Phone SPA9XX User Guide...
- Page 18 Installing Your Phone (Optional) Mounting the Phone to the Wall Cisco Small Business IP Phone SPA9XX User Guide...
- Page 19 Installing Your Phone (Optional) Mounting the Phone to the Wall (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray. STEP 4 Plug in the Ethernet and power cables. STEP 5 Cisco Small Business IP Phone SPA9XX User Guide...
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Page 20: Connecting Your Phone's Power
Ethernet cable from the phone’s WAN port to a switch in your network that provides PoE. See the Computer Network” section on page Cisco Small Business IP Phone SPA9XX User Guide graphic, item, #2. NOTE: The SPA922, SPA942, and SPA962 models do not ship with a power supply. -
Page 21: Connecting Your Phone To The Computer Network
Connecting the Phone to the Wireless Network You can use the Cisco WBP54G Wireless-G Bridge for Phone Adapters to connect the SPA92X, SPA94X, or SPA962 phones to a Wireless-G network instead of the wired local network. Cisco Small Business IP Phone SPA9XX User Guide... -
Page 22: Verifying Phone Startup
During the Setup Wizard process, connect the Ethernet network cable of the STEP 2 WBP54G to the back of the IP phone base station into the slot marked “WAN.” This port is labeled #4 on the Connect the power cable of the WBP54G to the power port on the IP phone base. -
Page 23: Upgrading Your Phone's Firmware
STEP 2 Scroll to view Current IP. This is the IP address of your phone. STEP 3 Cisco Small Business IP Phone SPA9XX User Guide IMPORTANT: If you are using your phone with an Internet Telephony Service Provider’s system, do not upgrade your phone’s firmware without consulting your service provider. -
Page 24: Install The Firmware
STEP 6 Click OK to dismiss the status message of the upgrade. STEP 7 Cisco Small Business IP Phone SPA9XX User Guide NOTE: If you are in a VPN connection, you may need to disconnect before proceeding so that your PC can communicate directly with your phone for the upgrade. -
Page 25: Connecting The Spa932 Attendant Console To The Spa962
Align the hole in the SPA962 alignment recess with the hole on the attachment STEP 2 arm. Using the attachment arm screw, secure the attachment arm to the SPA962. STEP 3 Cisco Small Business IP Phone SPA9XX User Guide SPA932 Attendant Console Attachment Arm Two (2) Attachment Arm Screws Auxiliary Cable... - Page 26 Connecting the SPA932 Attendant Console to the SPA962 Align the hole in the SPA932 alignment recess with the hole on the attachment STEP 4 arm. Using the attachment arm screw, secure the attachment arm to the SPA932. STEP 5 Cisco Small Business IP Phone SPA9XX User Guide...
- Page 27 Locate the AUX IN port on the back of the SPA932. Connect one end of the STEP 6 auxiliary cable to this port. Cisco Small Business IP Phone SPA9XX User Guide IMPORTANT: Do not plug a telephone line cord into an AUX port. Use only the auxiliary cable...
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Page 28: Connecting An Additional Spa932
Attach the appropriate desktop stand to each unit. The SPA932 is powered via the STEP 9 auxiliary cable with the SPA962. No additional power source is required. Connecting an Additional SPA932 Cisco Small Business IP Phone SPA9XX User Guide NOTE: A maximum of two SPA932 Attendant Consoles can be connected to a SPA962. - Page 29 Locate the AUX OUT port on the back of the first SPA932. Connect one end of the STEP 5 auxiliary cable to this port. Cisco Small Business IP Phone SPA9XX User Guide IMPORTANT: Do not plug a telephone line cord into an AUX port. Use only the auxiliary cable...
- Page 30 Route the auxiliary cable inside the cable relief channel. STEP 7 Attach the appropriate desktop stands to each unit. The SPA932 is powered via STEP 8 the auxiliary cable with the SPA962. No additional power source is required. Cisco Small Business IP Phone SPA9XX User Guide...
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Page 31: Chapter 3: Using Basic Phone Functions
• • • • Cisco Small Business IP Phone SPA9XX User Guide Understanding Your Phone’s Lines and Buttons, page 31 Using the Keypad and Buttons with Menus, page 37 Entering Numbers and Text in Fields, page 37 Adjusting Call Volume and Muting, page 40... -
Page 32: Understanding Your Phone's Lines And Buttons
You can use the following graphic and table to identify the parts of your phone. Figure 1 SPA IP Phone Components Cisco Small Business IP Phone SPA9XX User Guide Setting or Changing a Phone Password, page 56 Accessing Voicemail, page 56... - Page 33 • Softkey options • Startup logo, screen saver, background photo, and photo album (SPA962) Line keys (not available on SPA92x) Indicates phone line status. Your phone may vary, but typically, when lit: • Green: Line is idle. • Red (steady): Line is active or in use.
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Page 34: Softkey Buttons
The softkey buttons available on your phone may vary depending on your phone system. For the SPA9XX phones, use the right navigation button to scroll and view additional softkey buttons. Softkey buttons that may be available are described below. Table 2 Typical SPA IP Phone Softkey Buttons Button << >>... - Page 35 Using Basic Phone Functions Understanding Your Phone’s Lines and Buttons Table 2 Typical SPA IP Phone Softkey Buttons Button Alpha BXfer Call Rtn/lcr Call Rtn/lcr Cancel Change Clear Clr DND/-dnd Conf Copy DelChar/delChr Delete Cisco Small Business IP Phone SPA9XX User Guide...
- Page 36 Using Basic Phone Functions Understanding Your Phone’s Lines and Buttons Table 2 Typical SPA IP Phone Softkey Buttons Button Dial Directory/dir Edit EditDial Forward/cfwd GrPickup/grPick More Option Cisco Small Business IP Phone SPA9XX User Guide Function For More Information Press to dial a number.
- Page 37 Using Basic Phone Functions Understanding Your Phone’s Lines and Buttons Table 2 Typical SPA IP Phone Softkey Buttons Button Park Paste Pickup Play Redial Resume Save Select Transfer/xfer Unpark View Cisco Small Business IP Phone SPA9XX User Guide Function For More Information...
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Page 38: Using The Keypad And Buttons With Menus
Call History menu on the SPA962, press the Setup button and dial 3. Different SPA IP Phone models may have slightly different menus and options. Therefore, keypad numbers or shortcuts to menus and sub-menus are not given in this manual. -
Page 39: Using Phone Hardware And Accessories
• For wireless headsets: Connect the headset’s telephone cord into the telephone port on the back of the SPA IP Phone. • For wired headsets: Connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone. -
Page 40: Using The Headset With Your Ip Phone
STEP 4 Press OK. STEP 5 Press Save. STEP 6 Cisco Small Business IP Phone SPA9XX User Guide NOTE: Steps to use your headset with the SPA IP Phone may vary. Consult the user documentation for your headset for more information. -
Page 41: Choosing Your Preferred Audio Device
Press Save. STEP 5 Adjusting Call Volume and Muting You can also change call volume settings from your PC using the IP Phone Web Interface. See Adjusting Call Volume To adjust the volume while you are on a call, press + on the Volume button to increase the volume, or press - to decrease the volume. -
Page 42: Placing Or Answering A Call
Press Dial to complete the call. STEP 2 feature. Cisco Small Business IP Phone SPA9XX User Guide NOTE: You may have to dial a number or numbers to reach an outside line. Ask your system administrator. Press the Answer softkey. -
Page 43: Putting A Call On Hold
You can perform two types of transfers: • • Cisco Small Business IP Phone SPA9XX User Guide Attended—You call the person to whom you are transferring the call and speak to them before transferring the call. Blind—You transfer the call without speaking to the other party to which you... -
Page 44: Performing An Attended Transfer
STEP 2 transferred with no further action required on your part. Cisco Small Business IP Phone SPA9XX User Guide Enter the number to which you want to transfer the call; or Press Directory and either choose a number from the personal directory or select the Corporate Directory. -
Page 45: Redialing
Lift the handset or press Dial to automatically dial the selected number. STEP 3 Viewing and Returning Missed Calls The LCD screen on your IP phone notifies you if a call came in that was unanswered. (You can also turn off this feature - see the Missed Calls” section on page To return a missed call: •... -
Page 46: Turning The Missed Calls Shortcut On And Off
You can forward all calls, forward calls when the phone is busy or forward calls when there is no answer. You can also set call forwarding options from your PC using the IP Phone Web Interface; see the on page Cisco Small Business IP Phone SPA9XX User Guide ”Configuring Call Forwarding”... -
Page 47: Forwarding Calls To A Single Number
If forwarding calls to an outside line, be sure to use any access and area codes required. Cisco Small Business IP Phone SPA9XX User Guide CFWD All Number—Forwards all calls to a single number. -
Page 48: Forwarding Calls When You Don't Answer The Phone
Stopping Call Forwarding To stop forwarding calls: Press the Setup button. STEP 1 Select Call Forward STEP 2 Choose the type of call forwarding you want to stop and press Edit. STEP 3 Cisco Small Business IP Phone SPA9XX User Guide... -
Page 49: Changing The Call Forwarding Delay
If you have voice mail configured, incoming callers immediately reach voice mail. If voice mail is not configured, callers hear a busy signal or message. You can also set Do Not Disturb from your PC using the IP Phone Web Interface; see the To set Do Not Disturb, either: •... -
Page 50: Turning Call Waiting On And Off
If you turn call waiting off, incoming calls do not ring your phone if you are on another call, and the caller hears a busy signal or message. You can also turn call waiting on and off from your PC using the IP Phone Web Interface. See the Press the Setup button. -
Page 51: Picking Up A Call
The call is then parked on that line, and the caller hears “on hold” music or messages. Cisco Small Business IP Phone SPA9XX User Guide... -
Page 52: Placing A Three-Way Conference Call
Dial the second person’s telephone number. STEP 2 Press the Conf button again. All three parties are connected in the conference call. STEP 3 When you hang up, the other two parties are disconnected. Cisco Small Business IP Phone SPA9XX User Guide... -
Page 53: Using The Phone Directories
To access the Phone Directory, press the Directory softkey, or press the Setup button and select Directory. You can also view and edit the directory from your PC using the IP Phone Web Interface. See the To add a new entry to the directory: In the Directory screen, when New Entry is selected, press the Add button. -
Page 54: Using The Corporate Directory
STEP 2 Choose and entry and press the Dial button. Press Cancel to exit. STEP 3 Cisco Small Business IP Phone SPA9XX User Guide NOTE: Depending on your Internet Telephony Service Provider or corporate network setup, you may not have a corporate directory... -
Page 55: Using The Call History Lists
In the results, press Dial to dial the contact, or choose one of the other options. STEP 4 Using the Call History Lists You can also view the Call History Lists from your PC using the IP Phone Web Interface. See the Viewing the Call History Lists To view the Call History lists: Press the Setup button. -
Page 56: Calling From The Call History Lists
Edit the information (if desired) and press Save again. The entry is added to your STEP 3 directory. Cisco Small Business IP Phone SPA9XX User Guide NOTE: If the call was from a long distance number, you may have to edit the call before dialing it. -
Page 57: Setting Or Changing A Phone Password
To clear the field of a previous entry, press Clear. To enter letters, press the Right navigation button to scroll, then press the Alpha softkey. Press Save. STEP 4 Cisco Small Business IP Phone SPA9XX User Guide... -
Page 58: Chapter 4: Using Advanced Phone Features
Using Advanced Phone Features This chapter describes how to configure advanced features on your IP Phone. It contains the following sections: • • • • • • • • • • • Cisco Small Business IP Phone SPA9XX User Guide... -
Page 59: Configuring Privacy And Security Features
Using Advanced Phone Features Configuring Privacy and Security Features Configuring Privacy and Security Features You can also configure these features using your PC and the IP Phone Web Interface. See Calls,” on page Blocking Caller ID You can block Caller ID from your phone so that your phone number will not appear to the person you call. -
Page 60: Using Secure Call
Directory and Call History lists. To enable dial assistance: Press the Setup button. STEP 1 Select Preferences. STEP 2 Choose Dial Preferences and press Edit. STEP 3 Cisco Small Business IP Phone SPA9XX User Guide... -
Page 61: Creating Speed Dials
You can configure up to 8 speed dials. Each speed dial can be a phone number, IP address or URL. You can create and edit speed dials using your PC and the IP Phone Web Interface. See To create or edit a speed dial: Press the Setup button. -
Page 62: Using The Paging Feature
Using the Paging Feature Using the Paging Feature Your IP phone can automatically answer pages from other Cisco SPA phones in the Cisco SPA9000 Voice System. When your phone is paged, the phone emits a series of beeps, and two-way audio is established between your phone and the phone that called you. -
Page 63: Monitoring/Accessing Another Phone From Your Phone
You can customize your LCD screen in several ways. Changing the LCD Screen Contrast You can also change your LCD screen contrast from your PC using the IP Phone Web Interface. See To adjust the contrast of the LCD screen:... -
Page 64: Setting The Backlight Timer
You can enable your phone’s screen saver and specify its appearance and the amount of time for the phone to be idle before it begins. Some of these options can be configured from your PC using the IP Phone Web Interface. See the Phone Screen Saver,” on page To configure your screen saver: Press the Setup button. -
Page 65: Turning On The Screen Saver
STEP 1 Scroll to Screen Saver Mode and press Activate. STEP 2 Cisco Small Business IP Phone SPA9XX User Guide Background Picture—Displays your phone’s background picture. Station Time—Overlays the phone’s station ID and time onto the picture. Lock—Overlays a lock graphic onto the picture. -
Page 66: Changing The Lcd Background Picture
STEP 5 Using Ring Tones Each extension of your phone can have a different ring tone. You can also create your own ring tones. Cisco Small Business IP Phone SPA9XX User Guide “Changing the Phone Menu Color Scheme,” on page... -
Page 67: Changing Your Ring Tone
You choose the file name later. Enter the target. You can have up to two customized ring tones uploaded to the STEP 6 phone. Cisco Small Business IP Phone SPA9XX User Guide 16-bit PCM mono 8000 samples per second less than 6000 ms in length... - Page 68 To delete a ring tone from a phone: Open the Ring Tone Utility. STEP 1 Enter the IP address of the phone. STEP 2 Click the Delete button next to the ring tone you want to delete. STEP 3 Cisco Small Business IP Phone SPA9XX User Guide...
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Page 69: Accessing Stock Quotes, Traffic, And News On Your Phone
Accessing Stock Quotes, Traffic, and News on Your Phone You can access some pre-configured stock, traffic, and news web services on your IP phone (if enabled by your system administrator). To access these services: Press the Setup button. STEP 1 Select Web Service. -
Page 70: Choosing The Time Format For Your Phone (12 Or 24 Hour)
Press the Setup button. STEP 1 Choose Date Format and press Edit. STEP 2 Press Option to choose between month/day and day/month. STEP 3 Press OK. STEP 4 Press Save. STEP 5 Cisco Small Business IP Phone SPA9XX User Guide... -
Page 71: Using Star Codes
Turning Call Waiting On and Off, page Causes the IP phone to repeatedly dial a busy Activate Call Back. number until the called party rings or answers. The IP phone then alerts you that the call has gone through. Block Caller ID. See Blocking Caller ID, page Unblock Caller ID. - Page 72 Using Advanced Phone Features Using Star Codes Code *Requires that your IP phone be part of a Cisco SPA9000 Voice System network. **Requires that the paged extension be part of a Cisco SPA9000 Voice System network. Cisco Small Business IP Phone SPA9XX User Guide Definition Deactivate call waiting for a single call.
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Page 73: Advanced Procedures For Technical Support Personnel
• • • Cisco Small Business IP Phone SPA9XX User Guide Network: This setting is to configure and troubleshoot the network. You should not change this settings unless directed to by your Administrator as this can seriously alter your phone’s functions. -
Page 74: Rebooting Your Phone
Administrator as this can negatively affect your phone’s function. To reboot your phone: Press the Setup button. STEP 1 Scroll to Reboot and press Select. STEP 2 Press OK. STEP 3 Cisco Small Business IP Phone SPA9XX User Guide... -
Page 75: Chapter 5: Using The Web Interface
Using the Web Interface Your Cisco IP Phone provides a web interface to the phone that allows you to configure some features of your phone using a web browser. This chapter contains the following sections: • • • • •... -
Page 76: Logging In To The Web Interface
STEP 2 Enter the IP address in the browser’s toolbar. STEP 3 The Info page of the IP Phone Web Interface displays. STEP 4 The web interface has several different tabs. The tabs that allow you to configure options on your phone are the Phone and User tabs. Click the tab names to switch between these tabs. -
Page 77: Configuring Call Forwarding
At the bottom of the page, click Save All Settings. STEP 4 Cisco Small Business IP Phone SPA9XX User Guide CFWD All Dest—Forwards all calls to a single number that you enter. CFWD Busy Dest—Forwards all calls to another number when the phone is busy. -
Page 78: Blocking Caller Id
At the bottom of the page, click Save All Settings. STEP 4 Using Your Personal Directory Your IP phone provides a phone directory for you to store and view frequently dialed numbers. This directory appears on your phone, and you can dial numbers from the directory. -
Page 79: Viewing Call History Lists
• • Click the tab for each list to view it. Cisco Small Business IP Phone SPA9XX User Guide Redial List—Shows the last 60 numbers dialed from your phone. Answered Calls—Shows the caller ID of the last 60 answered calls. -
Page 80: Creating Speed Dials
Log in to the web interface. STEP 1 In the User tab, under Supplementary Services, in the Text Message from 3d Party STEP 2 field, choose yes. Click Submit All Changes. STEP 3 Cisco Small Business IP Phone SPA9XX User Guide... -
Page 81: Adjusting Audio Volume
In the User tab, under Audio Volume, you can adjust the LCD contrast by entering a number between 1 and 10, with 1 being low contrast. Click Submit All Changes. STEP 2 Cisco Small Business IP Phone SPA9XX User Guide Ringer Volume Speaker Volume Handset Volume... -
Page 82: Changing The Phone Menu Color Scheme
• Click Submit All Changes. STEP 2 Cisco Small Business IP Phone SPA9XX User Guide Screen Saver Enable: Turns the screen saver on and off. Screen Saver Wait: The number of seconds that the phone is idle before the screen saver starts. -
Page 83: Chapter 6: Using The Spa932 Attendant Console
• • • • Cisco Small Business IP Phone SPA9XX User Guide Cisco Small Business SPA and Wireless IP Monitor an extension Speed dial an extension with a single button push Transfer a call to an extension with a single button push Pick up a call at an extension with a single button push Green: Line is idle. -
Page 84: Speed Dialing An Extension
The call is automatically transferred . Picking Up a Call To pick up a call ringing at another extension, push the flashing red line button on the SPA932 for that extension. No further action is required. Cisco Small Business IP Phone SPA9XX User Guide... -
Page 85: Appendix A: Additional Information
Licensing information that applies to this product is available on Cisco.com at the following location: www.cisco.com/go/eula Support Contacts Support contact information for this product is available on Cisco.com at the following location: www.cisco.com/go/support Cisco Small Business IP Phone SPA9XX User Guide... -
Page 86: Appendix B: Where To Go From Here
Resource Cisco Partner Central (requires partner registration and login) Cisco Small Medium Business Product Information Cisco Small Business IP Phone SPA9XX User Guide Link www.cisco.com/web/partners/sell/smb/ www.cisco.com/go/smallbiz... -
Page 87: Related Documentation
Cisco Small Business SPA and Wireless IP Phone Administration Guide Cisco SPA9000 Voice System Setup Wizard User Guide Cisco Small Business IP Phone SPA9XX User Guide Description Intended Audience Administration and System Administrators, advanced configuration VARs, and Service of your IP Phone.