Cisco SPA504 User Manual
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Cisco SPA504 User Manual

Cisco SPA504 User Manual

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Download this manual See also: Setup and User's Manual
For customers in AL, FL, GA, KS, SC, TN
wowforbusiness.com
MATRIX

USER GUIDE

For Cisco® SPA504 & SPA509 IP Phones
MGCP.U.1304.O

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Summary of Contents for Cisco SPA504

  • Page 1: User Guide

    For customers in AL, FL, GA, KS, SC, TN wowforbusiness.com MATRIX USER GUIDE For Cisco® SPA504 & SPA509 IP Phones MGCP.U.1304.O...

  • Page 2: Table Of Contents

    For customers in AL, FL, GA, KS, SC, TN Matrix User Guide Table of Contents Getting Started ..................3 CommPortal ....................3 Support ......................3 Understanding Your Phone’s Lines and Buttons ......4 Phone Components ................4 Softkey Buttons ..................6 Using Keypad Shortcuts ..............7 Caring for Your Phone .................8 Using Basic Phone Functions ...............9 Using the Speakerphone ..............9 Using the Headset with Your IP Phone .........9...

  • Page 3: Getting Started

    For customers in AL, FL, GA, KS, SC, TN Getting Started This guide provides an overview of your Matrix phone service and basic information about your Cisco SPA504 or SPA509 IP Phone. CommPortal Matrix Service includes a powerful online tool call CommPortal. CommPortal can be accessed at: https://commportal.wowway.biz.

  • Page 4: Understanding Your Phone's Lines And Buttons

    Use the following graphic and table to identify the parts of your phone. Phone Components Figure 1 Phone Components The photo above shows the Cisco SPA 509G to illustrate the Cisco Small Business Pro IP Phone features. Numbered objects in the photo above are explained in the following table: Phone Feature...
  • Page 5 For customers in AL, FL, GA, KS, SC, TN Phone Feature Description Indicates phone line status. When lit: Green: Line is idle. Red (steady): Line is active or in use. Red (blinking): Line is on hold. Line keys Orange: Line is unregistered (cannot be used). These keys can also be programmed to perform functions such as speed dial, call pickup, or monitoring an extension.

  • Page 6: Softkey Buttons

    For customers in AL, FL, GA, KS, SC, TN Softkey Buttons The softkey buttons on your phone display may vary depending on your phone model and the phone system setup. Press the Right Arrow or Left Arrow keys on the navigation button to view additional softkey buttons.

  • Page 7: Using Keypad Shortcuts

    When using the phone menus, you can use the keypad to enter the number shown next to the menu, or sub-menu item, on the LCD screen. For example, to obtain your IP address on the Cisco SPA 504G (or 509G), press the Setup button and dial 9.

  • Page 8: Caring For Your Phone

    It obtains pwer directly from the IP phone and does not require a separate power supply. Two Cisco SPA 500S units can be attached to a single IP phone to monitor a total of 64 separate lines. Tip: Use CommPortal phone settings to program the buttons and PRINT the paper-tape.

  • Page 9: Using Basic Phone Functions

    For customers in AL, FL, GA, KS, SC, TN Using Basic Phone Functions Using the Speakerphone To use the speakerphone, press the Speaker button (the handset can be either on or off hook). Using the Headset with Your IP Phone NOTE: Steps to use your headset with the IP phone may vary.

  • Page 10: Choosing Your Preferred Audio Device

    For customers in AL, FL, GA, KS, SC, TN Choosing Your Preferred Audio Device This option designates the headset or speakerphone as the preferred audio device when the handset is not used. To choose your preferred audio device: Press the Setup button. Select Preferences.

  • Page 11: Placing Or Answering A Call

    For customers in AL, FL, GA, KS, SC, TN Placing or Answering a Call You may have to dial an additional number or numbers to reach an outside line. The default Matrix service requires users to Dial 9 to obtain an outside line. To place or answer a call, do one of these: •...

  • Page 12: Ending A Call

    • Blind Transfer — You transfer the call without speaking to the other party to which you are transferring the call. Performing an Attended Transfer Cisco SPA504G, SPA509G: During an active call, press xfer. The call is placed on hold and a new line is opened to dial the number.

  • Page 13: Call Park (For Business Groups With Call Park Support)

    For customers in AL, FL, GA, KS, SC, TN Performing an Unattended (Blind) Transfer Cisco SPA504G, SPA509G: During the active call, press the bxfer softkey. NOTE: the bxfer soft key only appears when that functionality is an option; i.e. it does not immediately or automatically display on the screen.

  • Page 14: Turning The Missed Calls Shortcut On And Off

    For customers in AL, FL, GA, KS, SC, TN • If the LCD screen does not show a missed call, you can return a call from the Missed Call list: Press the Setup button. Select Call History. Select Missed Calls. Choose the call you want to return and press dial.

  • Page 15: Placing A Three-Way Conference Call

    • calling both numbers and pressing the conf softkey • conferencing an active and held call using the confLX softkey Cisco SPA504G, SPA509G: To initiate a conference call: Press the conf softkey during an active call. The first call is placed on hold, a second line is opened, and you hear a dial tone.

  • Page 16: Using The Call History Lists

    For customers in AL, FL, GA, KS, SC, TN Using the Call History Lists You can view your Call History Lists from the CommPortal Web interface located at https://commportal.wowway.biz. Viewing the Call History Lists To view the Call History lists: Press the Setup button.

  • Page 17: Accessing Voicemail

    Go to the Contacts section and select Speed Dial. Follow the prompts to create your speed dial numbers. Creating Speed Dials on Unused Line Buttons Unused Line buttons on your Cisco SPA504G or SPA509G phone may be programmed as a Speed Dial button. Log on to your CommPortal account located at https://commportal.wowway.biz and select Settings and then Phones.

  • Page 18: Using Speed Dials

    WOW! Business can configure your phone so that you can monitor other users’ phones with the use of the Cisco SPA 500s Module. If this feature is required, you must add the SPA 500s Expansion Module. Line buttons on the SPA 500s Expansion Module can be used to display the status of another user’s phone. For example, if one of your SPA 500s buttons is configured to display Ray’s phone line, the LED color will show...

  • Page 19: Using Ring Tones

    For customers in AL, FL, GA, KS, SC, TN Using Ring Tones Each extension of your phone can have a different ring tone. You can also create your own ring tones. Changing Your Ring Tone To change a ring tone, log on to CommPortal and then: Select Settings.

  • Page 20: Additional Support

    For customers in AL, FL, GA, KS, SC, TN ADDITIONAL SUPPORT Additional user guides and tutorials to assist you with your WOW! Business services can be found at wowforbusiness.com/support. MGCP.U.1304.O...

This manual is also suitable for:

Spa509

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