Answering Calls; Placing A Call On Hold; Placing Multiple Calls - Cisco 6851 User Manual

Cisco 6851 MPP User Guide
Placing a Call
You can place a call in a number of ways:
1. Enter a number
Then pick up the handset
-
2. Press the New Call soft key
- Then dial the number
3. Using the hands-free speakerphone
Enter a number using the keypad
-
Press Speakerphone
-
4. Using the headset
Enter a number using the keypad
-
Press Headset
-

Answering Calls

You can answer a call either using the handset, headset, or speakerphone. To answer an incoming
call:
1. Lift the Handset
Press the Answer soft key
-
Press the flashing Amber line key
-
2. If you are using the Headset
Ensure the Headset
-
Press the Answer soft key, or
-
3. Press the Speaker

Placing a Call on Hold

To place an active call on hold:
•
Press the Hold button
To resume a held call:
•
Press

Placing Multiple Calls

It is possible to make multiple calls however, only one active call can be in progress at any time,
other calls are placed on hold.
To make a new call during an active call:
4. Press the Hold
5. Press the New Call soft key
6. Enter the desired number using the keypad
7. Select the Swap soft key to toggle between the two calls
Cisco 6851 MPP User Guide
,
or
button is pressed
button
on the phone or the Hold soft key
on the phone or tap the Resume soft key
button (to place the original call on hold
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10/08/20