Cisco 6941 Manual To Using page 3

Guide to using your CISCO IP 6941 phone at Imperial College
To put a call on hold
To Pick Up a call for a colleagues
extension
Please note: Your extensions must be in a Pick Up Group to use this feature - To create a Pick Up Group or to change the
member extensions, please contact your telecoms rep.
To Divert a call
Redial [Redial]
How to use/ pick up a Monitor/ Pick
Up button
4. To return to the caller once your colleague has answered your
inquiry, or if there is no answer, or the extension you require is
busy. If your colleague does not hang up, press the End Call
softkey and then press the Resume softkey.
Announce to the caller you are going to them on hold
1. Press Hold button
2. To retrieve the call press the Resume softkey
1. Lift the receiver
2. Press the PickUp softkey
Press the Divert softkey to send an active, ringing or held call to your
voicemail or to a predetermined extension (set up by your system
administrator.
Press the Redial softkey to redial the last telephone number you dialed.
On a Cisco IP 6941 Phone you can have the spare Programmable
feature buttons (see 3 on the diagram above) programmed up as a
Monitor/ Pick Up button which illuminates (and rings if requested).
To request a Monitor/ Pick Up button please contact your Telecoms
Rep. who will need to place an order for a software change.
To answer a Monitor/ Pick Up call
When the Programmable feature button is flashing amber (and ringing if
set up to ring) 1.
Lift the receiver
2. Press the feature button
To transfer a Monitor/ Pick Up call
Announce to the caller you
1. Press the Transfer
2. Press the feature
colleague. If the button is lit up red it means your colleague is on
the phone, so if you transfer the call it will go to their voicemail if
they have voicemail.
3. Announce the call. (To return to the caller, if there is no answer, or
the extension you require is busy. Press End Call softkey and then
press Resume softkey).
4. Press the Transfer button
5. Replace the receiver
Issued on 30.06.2015
which represents your colleague
are going to transfer their call
button. The call will go on hold.
button which represents your
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