Cisco 8841 User Manual page 5

Call Center Features ...............................................................................................................29
Sign In as a Call Center Agent ........................................................................................................................... 29
Sign Out as a Call Center Agent ........................................................................................................................ 29
Change Your Status as a Call Center Agent ..................................................................................................... 29
Accept a Call Center Call.................................................................................................................................... 29
Hold an Agent Call .............................................................................................................................................. 30
Set a Disposition Code While on a Call Center Call ......................................................................................... 30
Trace a Call .......................................................................................................................................................... 30
Escalate a Call to a Supervisor .......................................................................................................................... 30
Phone Calls with Intelligent Proximity ...................................................................................31
Mobile Devices and Your Desk Phone ................................................................................ 31
Pair a Mobile Device with Your Desk Phone ..................................................................................................... 31
Switch Connected Mobile Devices .................................................................................................................... 31
Delete a Mobile Device ....................................................................................................................................... 32
Intelligent Proximity for Mobile Phones .............................................................................. 32
Handle an Incoming Mobile Call ........................................................................................................................ 32
Make a Mobile Call .............................................................................................................................................. 32
Move a Call Between the Desk Phone and a Mobile Device ............................................................................ 33
Adjust the Mobile Device Volume ...................................................................................................................... 33
View Your Mobile Contacts on Your Desk Phone ............................................................................................ 33
Save Contacts from Your Mobile Device on Your Desk Phone ...................................................................... 33
Delete Contacts in Your Mobile Device Contact List ....................................................................................... 34
View Your Mobile Call History on Your Desk Phone ....................................................................................... 34
Intelligent Proximity for Tablets .......................................................................................... 34
Move the Audio from Your Tablet to Your Desk Phone ................................................................................... 34
Move the Audio from Your Desk Phone to Your Tablet ................................................................................... 34
Contacts ..................................................................................................................................35
Search for a Contact in Multiple Directories ....................................................................... 35
IP Centrex Directory ........................................................................................................................................... 36
Personal Address Book ....................................................................................................... 37
Add a New Contact to Your Personal Address Book ...................................................................................... 37
Search for a Contact in Your Personal Address Book .................................................................................... 37
Call a Contact in Your Personal Address Book ............................................................................................... 37
Edit a Contact in Your Personal Address Book ............................................................................................... 37
Remove a Contact from Your Personal Address Book ................................................................................... 38
Cisco IP Phone 8841/8851 Multiplatform Phones User Guide
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