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6.
Select a description from the list.
7.
Press Submit.
Lost Phone Connectivity
Sometimes your phone loses its connection to the phone network. When this connection is lost,
the phone displays a message.
If you are on an active call when the connection is lost, the call continues. But, you do not have
access to all normal phone features because some functions require information from the call
control system. For example, your softkeys might not work as expected.
When the phone reconnects to the call control system, you will be able to use your phone
normally again.
Get More Information When Your Phone Displays a Provisioning Failure
Message
If your phone displays the message "Verify your provisioning settings or contact your service
provider.", it indicates a configuration problem. This message appears immediately after the
phone boots up. You will not see this message after the phone is registered to a call server. The
message applies to all MPP Phones.
Use the following steps to retrieve information about failure messages.
1.
Press one of these options:
•
Details—display a list of status messages.
•
Cancel—return to the main phone screen.
Note: If you cancel a provisioning alert, the phone doesn't show another provisioning alert until
the phone has rebooted.
2.
Highlight the relevant status message from the list, and press one of these
options:
•
Details—display the entire status message.
•
Clear—delete the complete message list.
3.
Contact your administrator to help you resolve the issue. If your administrator has
given you access, you can also view the messages on the phone web page. On
the phone web page, go to Info > Download Status > Provisioning Status.
Cisco One-Year Limited Hardware Warranty Terms
Special terms apply to your hardware warranty and services that you can use during the
warranty period.
Your formal Warranty Statement, including the URL: https://www.cisco.com/go/hwwarranty.
.
Cisco IP Phone 8841/8851 Multiplatform Phones User Guide
Phone Layout: Buttons, Softkeys, Features, and Lines
18
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