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Silent Knight Fire Product Warranty and Return Policy
General Terms and Conditions
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All new fire products manufactured by Silent Knight have a limited warranty period of
36 months from the date of manufacture against defects in materials and workmanship.
See limited warranty statement for details.
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This limited warranty does not apply to those products that are damaged due to misuse,
abuse, negligence, exposer to adverse environmental conditions, or have been modified in
any manner whatsoever.
Repair and RA Procedure
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All products that are returned to Silent Knight for credit or repair require a RMA (Return
Authorization) number. Call Silent Knight Customer Service at 800-328-0103 or
203-484-7161 between 8:00 A.M. and 5:00 P.M. EST, Monday through Friday to obtain a
return authorization number.
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Silent Knight Technical Support is available at 800-446-6444 between 8:00 A.M. and
5:00 P.M. CST, Monday through Friday.
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All returns for credit are subject to inspection and testing at the factory before actual
determination is made to allow credit.
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RMA number must be prominently displayed on the outside of the shipping box. See
return address example under Advanced Replacement Policy.
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Include a packing slip that has the RMA number, a content list, and a detailed description
of the problem should be included with each return.
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All products returned to Silent Knight must be sent freight pre-paid. After product is
processed, Silent Knight will pay for shipping product back to customer via UPS ground.
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Return the Silent Knight product circuit board only. Products that are returned in cabinets
will be charged an additional $50 to cover the extra shipping and handling costs over
board only returns. Do not return batteries. Silent Knight has the authority to determine
if a product is repairable. Products that are deemed un-repairable will be returned to the
customer.
•
Product that is returned that has a board date code more than 36 months from date of
manufacture will be repaired and the customer will be assessed the standard Silent Knight
repair charge for that model.
Advanced Replacement Policy
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Silent Knight offers an option of advance replacement for fire product printed circuit
boards that fail during the first 6 months of the warranty period. These items must be
returned with transportation charges prepaid and must be accompanied by a return
authorization.
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For advance replacement of a defective board contact your local Silent Knight Distributor
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