Page 1: Cisco Unified Communications Manager
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 First Published: 2013-11-05 Last Modified: 2017-05-02 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387)
Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
Page 3: Table Of Contents
Network and Computer Port Pinouts Network Port Connector Computer Port Connector Phone Power Requirements Power Outage Power Reduction Power Negotiation over LLDP Network Protocols VLAN Interaction Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 4 Wireless Voice QoS Requirements Supported Antennas 802.11 Standards for WLAN Communications World Mode (802.11d) 802.11 Data Rates, Transmit Power, Ranges, and Decibel Tolerances Wireless Modulation Technologies Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 5 Set DNS Server Fields Set Alternate TFTP Field Set TFTP Server 1 Field Set TFTP Server 2 Field Set Up Phone To Use DHCP Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 6 Secure the Phone with a Cable Lock External Speakers and Microphone Headsets Audio Quality Analog Headsets Enable Wideband on Analog Headsets Enable the Wideband for Analog Headsets Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 7 Adjust Auto Transmit Setting Wall Mounts C H A P T E R 1 0 Wall Mount Options Lockable Wall Mount Components for Phone Install Bracket Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 8 C H A P T E R 1 2 Custom Phone Rings Set Up Custom Phone Ring Custom Ring File Formats Custom Background Images Set Up Custom Background Image Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 viii...
Page 9 Set Up Incoming Call Toast Timer Set Up Peer Firmware Sharing Set Up Remote Port Configuration Set Headset Sidetone Control Enable Device Invoked Recording Set Up Enable Video On/Off Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 10 User Personal Directory Entries Setup Download Cisco IP Phone Address Book Synchronizer Cisco IP Phone Address Book Synchronizer Deployment Install Synchronizer Set Up Synchronizer Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 11 Display Current Access Point Window Current Access Point Fields Cisco IP Phone Web Page Access Web Page for Phone Device Information Network Setup Network Statistics Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 12 Phone Resets Due to DNS or Other Connectivity Issues Phone Does Not Power Up Phone Cannot Connect to LAN Cisco IP Phone Security Problems CTL File Problems Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 13 VPN-Connected Phone Does Not Log Calls Phone Call Cannot Be Established Phone Does Not Recognize DTMF Digits or Digits Are Delayed Troubleshooting Procedures Set Up Remote Phone Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 xiii...
Page 14 International User Support C H A P T E R 1 9 Unified Communications Manager Endpoints Locale Installer International Call Logging Support Language Limitation Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 15: P R E F A C E Preface
Network engineers, system administrators, and telecom engineers should review this guide to learn the steps that are required to set up Cisco IP Phones. The tasks described in this document involve configuring network settings that are not intended for phone users. The tasks in this manual require a familiarity with Cisco Unified Communications Manager.
Page 16 Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 17: Related Documentation
Refer to the Cisco Business Edition 6000 Documentation Guide and other publications that are specific to your Cisco Business Edition 6000 release. Navigate from the following URL: http://www.cisco.com/c/en/us/support/unified-communications/business-edition-6000/ tsd-products-support-series-home.html Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0 xvii...
Page 18: Documentation, Support, And Security Guidelines
Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
Page 19: About The Cisco Unified Ip Phone
P A R T About the Cisco Unified IP Phone • Technical Details, page 3 • Cisco Unified IP Phone Descriptions, page 21 • VoIP Wireless Network Setup for Cisco Unified IP Phone 9971, page 43...
Page 21: Technical Details
Table 1: Physical and Operating Specifications Specification Value or range Operating temperature 32° to 104°F (0° to 40°C) Operating relative humidity 10% to 95% (noncondensing) Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 22: Cable Specifications
IP Phone 8961, 9951, and 9971) • RJ-45 jack for a second 10/100/1000BaseT compliant connection (10/100/1000 Computer port on the Cisco Unified IP Phone 8961, 9951, and 9971) Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 23: Network And Computer Port Pinouts
Cable Specifications • 3.5 mm jack for microphone and speaker connection (for Cisco Unified IP Phone 9951 and 9971 only) • 48-volt power connector Network and Computer Port Pinouts Although both the network and computer (access) ports are used for network connectivity, they serve different purposes and have different port pinouts.
Page 24: Phone Power Requirements
D respectively. Phone Power Requirements The Cisco Unified IP Phone 8961, 9951, and 9971 can be powered with external power or with Power over Ethernet (PoE). A separate power supply provides external power. The switch can provide PoE through the phone Ethernet cable.
Page 25: Power Outage
Your access to emergency service through the phone requires that the phone receive power. If a power interruption occurs, service or emergency calling service dialing does not function until power is restored. If Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 26: Power Reduction
Power Reduction You can reduce the amount of energy that the Cisco IP Phone consumes by using Power Save or EnergyWise (Power Save Plus) mode. Power Save In Power Save mode, the backlight on the screen is not lit when the phone is not in use.
Page 27: Network Protocols
Protocol (CPPDP) peer-to-peer hierarchy of devices. This hierarchy is used to Firmware Sharing feature. distribute firmware files from peer devices to their neighboring devices. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 28: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
802.11a operates at the 5 GHz band and 802.11b and 802.11g Ethernet cabling is unavailable or operate at the 2.4 GHz band undesirable. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 29: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
(RTP) such as interactive voice and video, over data networks. RTP protocol to send and receive real-time voice traffic from other phones and gateways. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 30: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
TLS is a standard protocol for securing and authenticating Upon security implementation, communications. Cisco Unified IP Phones use the TLS protocol when securely registering with Cisco Unified Communications Manager. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 31: Vlan Interaction
Set Up the Audio and Video Port Range, on page 242 VLAN Interaction The Cisco Unified IP Phone 8961, 9951, and 9971 contains an internal Ethernet switch, enabling forwarding of packets to the phone, and to the computer (access) port and the network port on the back of the phone.
Page 32: Cisco Unified Communications Manager Interaction
Cisco Unified Communications Manager release. If the Cisco IP Phone model that you want to configure does not appear in the Phone Type drop-down list Note in Cisco Unified Communications Manager Administration, install the latest support patch for your version of Cisco Unified Communications Manager from Cisco.com.
Page 33: Voice Messaging System Interaction
Ethernet cable that is attached to the phone. 2 (For a Cisco Unified IP Phone 9971 in a wireless LAN only) Scan for an access point. The Cisco Unified IP Phone 9971 scans the RF coverage area with the radio. The phone searches the network profiles and...
Page 34: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
RSSI that matches with the network profile. 3 (For a Cisco Unified IP Phone 9971 in a wireless LAN only) Authenticate with the access point. The Cisco Unified IP Phone begins the authentication process. The following table describes the authentication...
Page 35: External Devices
9 Access a TFTP server. In addition to assigning an IP address, the DHCP server directs the Cisco Unified IP Phone to a TFTP Server. If the phone has a statically defined IP address, you must configure the TFTP server locally on the phone; the phone then contacts the TFTP server directly.
Page 36: Usb Port Information
USB Port Information The Cisco Unified IP Phone supports a maximum of five devices that connect to each USB port. Each device that connects to the phone is included in the maximum device count. For example, your phone can support five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port.
Page 37: Network Bandwidth
Phone Behavior During Times of Network Congestion Anything that degrades network performance can affect Cisco IP Phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities: •...
Page 38: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Phone Behavior During Times of Network Congestion Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 39: Cisco Unified Ip Phone 8961, 9951, And 9971 Overview
• 24-bit color phone screen (Cisco Unified IP Phone 9971 has touchscreen support) • Programmable feature buttons that support up to 5 lines (6 lines for the Cisco Unified IP Phone 9971) or that can be programmed for other features •...
Page 40: Cisco Unified Ip Phone 8961
G.711 a-law, G.711 mu-law, G.722, G.729a, G.729ab, iLBC, and iSAC codecs, and decode G.711 a-law, G.711 mu-law, G.722, G.729, G.729a, G.729b, G.729ab, iLBC, and iSAC codecs. Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone Caution might cause interference.
Page 41: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Network port (10/100/1000 SW) with IEEE Anti-theft security lock connector (lock optional) 802.3af and 802.3at power enabled The following diagram shows the phone from the side. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 42: Buttons And Hardware
For example, the USB port on your phone can support a maximum of five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device). Many third-party USB products count as multiple USB devices, for example, a device containing USB hub and headset can count as two USB devices.
Page 43: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Shows information about your phone, including directory number, call information (for example, caller ID, icons for an active call or call on hold) and available softkeys. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 44: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Allow you to access the softkey options (for the selected call or menu item) displayed on your phone screen. Back button Returns to the previous screen or menu. Release button Ends a connected call or session. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 45: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
This audio path does not change until you select a new default audio path (for example, by picking up the handset). Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 46: Cisco Unified Ip Phone 9951
The handset light strip lights up to indicate a ringing call (flashing red) or a new voice message (steady red). Cisco Unified IP Phone 9951 The following sections describe attributes of the Cisco Unified IP Phone 9951. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 47: Dc Adapter Port (Dc48V)
IEEE 802.3af and 802.3at power enabled Computer port (10/100/1000 PC) connection Camera pin holes (for Cisco Unified Video Camera) The following picture shows the side of the phone. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 48: Buttons And Hardware
Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device on the side port and five additional standard USB devices on the back port.
Page 49: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Shows information about your phone, including directory number, call information (for example, caller ID, icons for an active call or call on hold) and available softkeys. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 50: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Allow you to access the softkey options (for the selected call or menu item) displayed on your phone screen. Back button Returns to the previous screen or menu. Release button Ends a connected call or session. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 51: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
This audio path does not change until you select a new default audio path (for example, by picking up the handset). Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 52: Cisco Unified Ip Phone 9971
The handset light strip lights up to indicate a ringing call (flashing red) or a new voice message (steady red). Cisco Unified IP Phone 9971 The following sections describe attributes of the Cisco Unified IP Phone 9971. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 53: Anti-Theft Security Lock Connector (Lock Optional)
Computer port (10/100/1000 PC) connection Secure Digital I/O (SDIO) slot (not used for this release) Handset connection The following picture shows the side of the phone. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 54: Buttons And Hardware
For example, your phone can support five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port. Many third-party USB products count as multiple USB devices, for example, a device containing USB hub and headset can count as two USB devices.
Page 55: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
ID, icons for an active call or call on hold) and available softkeys. Phone screen items, such as menu options and softkeys, are touch-sensitive. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 56: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Hebrew and Arabic. Back button Returns to the previous screen or menu. Release button Ends a connected call or session. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 57: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
This audio path does not change until a new default audio path is selected (for example, by picking up the handset). Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 58: Terminology Differences
(steady red). Terminology Differences The following table highlights some of the differences in terminology found in the Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager (SIP), the Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager (SIP), and the Cisco Unified Communications Manager Administration Guide.
Page 59: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Message Waiting Indicator (MWI) or Message Waiting Lamp Programmable Feature Button Programmable Button or Programmable Line Key (PLK) Simplified New Call Window Simplified New Call Bubble Voicemail System Voice Messaging System Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 60: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Terminology Differences Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 61: Voip Wireless Network Overview
VoIP Wireless Network Components The Cisco Unified IP Phone 9971 depends upon and interacts with wireless access points (AP) that have the correct QoS and key Cisco IP telephony components, including Cisco Unified Communications Manager Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 62: Cisco Unified Wireless Ap Requirements
When a Cisco Unified IP Phone powers on, it searches for and becomes associated with an access point (AP) if the phone wireless access is set to On. The Cisco Unified IP Phone scans for APs with SSIDs and encryption types that it recognizes.
Page 63: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
IOS software provides features for managing voice traffic. In some WLANs, each AP has a wired connection to an Ethernet switch, such as a Cisco Catalyst 3750, that is configured on a LAN. The switch provides access to gateways and the Cisco Unified Communications Manager server to support wireless IP telephony.
Page 64: Ap Authentication And Encryption Options
Packet errors can also cause blocky or frozen video. Because the Cisco Unified IP Phone 9971 is a desktop (not mobile) phone, changes in the local environment can cause phones to roam between access points and can affect the voice and video performance. In contrast, data users remain in one place or occasionally move to another location.
Page 65: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
• In AKM mode, the phone authenticates with LEAP if the phone is configured with WPA, WPA2, or CCKM key management, or if 802.1x is used. • The Cisco Unified IP Phone does not support auto EAP negotiation; to use EAP-FAST mode, you must specify it.
Page 66: Wireless Voice Quality Considerations
VLAN for data traffic, not the default native VLAN that is typically used for all network devices. You need the following VLANs on the network switches and the APs that support voice connections on the WLAN: Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 67: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Note The Cisco Unified IP Phone marks the signaling packets with a DSCP value of 24 (CS3) and RTP packets with DSCP value of 46 (EF).
Page 68: Supported Antennas
With CAC, QoS is maintained in a network overload scenario by ensuring that the number of active voice calls does not exceed the configured limits on the AP. The Cisco Unified IP Phone can integrate layer 2 TSpec admission control with layer 3 Cisco Unified Communications Manager admission control (RSVP).
Page 69: World Mode (802.11D)
World Mode (802.11d) If you are using the Cisco Unified IP Phone 9971 in World mode, you must enable World mode (802.11d). The Cisco Unified IP Phone 9971 uses 802.11d to determine which channels and transmit powers to use and inherits the client configuration from the associated access point.
Page 70: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Oman (OM) United Kingdom (GB) Hong Kong (HK) Panama (PA) United States (US) Hungary (HU) Peru (PE) Venezuela (VE) Iceland (IS) Philippines (PH) Vietnam (VN) Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 71: Data Rates, Transmit Power, Ranges, And Decibel Tolerances
36 Mbps 495 ft (151 m) -80 dBm 48 Mbps 413 ft (126 m) -77 dBm 54 Mbps 394 ft (120 m) -76 dBm 802.11b Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 72: Wireless Modulation Technologies
1 Adjusts dynamically when associating with an AP if the AP client setting is enabled. Note 2 Advertised rates by the APs are used. If the Restricted Data Rates functionality is enabled in the Cisco Unified Communications Manager Administration phone configuration, then the Traffic Stream Rate Set IE (CCX V4) is used.
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802.11 Standards for WLAN Communications Item 802.11b 802.11g 802.11a Nonoverlapping 3 (Japan uses 4) Up to 23 channels Wireless modulation DSSS OFDM OFDM Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 74: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
802.11 Standards for WLAN Communications Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 75: Cisco Unified Ip Phone Installation
P A R T Cisco Unified IP Phone Installation • Cisco Unified IP Phone Installation, page 59 • Cisco Unified Communications Manager Phone Setup, page 87 • Self Care Portal Management, page 99...
Page 77: Verify The Network Setup
As they deploy a new IP telephony system, system administrators and network administrators must complete several initial configuration tasks to prepare the network for IP telephony service. For information and a checklist for setting up and configuring a Cisco IP telephony network, see the documentation for your particular Cisco Unified Communications Manager release.
Page 78: Enable Autoregistration For Phones
Cisco Unified Communications Manager Administration to ensure that Cisco Unified Communications Manager is set up properly to manage the phone and to properly route and process calls. Before you install the Cisco IP Phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database.
Page 79: Install Cisco Unified Ip Phone
After you add phones to the Cisco Unified Communications Manager database, you can complete the phone installation. You (or the phone users) can install the phone at the user location. The Cisco Unified IP Phone Installation Guide, which is provided on the Cisco.com website, provides directions for connecting the phone handset, cables, and other accessories.
Page 80: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
106. Step 4 Connect a wireless headset (for the Cisco Unified IP Phone 9951 and 9971 only). You can add a wireless headset later if you do not want to connect one now. For more information, see your wireless headset documentation.
Page 81: Set Up Phone From Setup Menus
Set Up Phone from Setup Menus Step 9 (Cisco Unified IP Phone 9971 only) If you choose to deploy the Cisco Unified IP Phone 9971 on the wireless network, you must perform the following: • Configure the wireless network. • Enable wireless LAN for phones on Cisco Unified Communications Manager Administration.
Page 82: Apply A Phone Password
Enter a password in the Local Phone Unlock Password option. Step 3 Apply the password to the common phone profile that the phone uses. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 83: Set Up Wireless Lan
Ensure that the Wi-Fi coverage in the location where the wireless LAN is deployed is suitable for transmitting video and voice packets. If the Wi-Fi connectivity for voice and video is enabled for the Cisco Unified IP Phone 9971, you authenticate the Wi-Fi network by using the WLAN Sign in application within your applications menu.
Page 84: Set Up Wireless Lan On Cisco Unified Communications Manager
Select System > Enterprise Phone Configuration. b) Select the enable setting for the Wi-Fi parameter. c) Check the Override Common Settings check box. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 85: Set Up Wireless Lan On Cisco Unified Ip Phone
Set Up Wireless LAN on Cisco Unified IP Phone Before the Cisco Unified IP Phone 9971 can connect to the WLAN, you must configure the network profile for the phone with the appropriate WLAN settings. You can use the Network Setup menu on the phone to access the Wireless Setup submenu and set up the WLAN configuration.
Page 86: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
For more information about the IPv6 address fields, see Set Up IPv6, on page MAC Address Unique Media Access Control (MAC) Display only. Cannot configure. address of the phone. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 87: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
WPA-PSK or WPA versions 1 or 2 can be used if they are configured for this mode. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 88: Configure Network Settings
• CCKM is not supported with WPA2. Configure Network Settings If you are not using DHCP in your network, you must configure these network settings on the Cisco Unified IP Phone after you install the phone on the network: • IP address •...
Page 89: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Set PC VLAN Field, on page third-party switches that do not support a voice VLAN. The Admin VLAN ID option must be set before you can change this option. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 90: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
If you change the setting of this option, you must change the SW Port Configuration option to the same setting. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 91: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Set DNS Server Fields, on Server 1) and optional backup DNS servers (DNS page DNS Server 2 Server 2 and 3) that the phone uses. DNS Server 3 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 92: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
3 DHCPv6 assigned TFTP servers 4 DHCP assigned TFTP servers Note For information about the CTL and ITL files, see the Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 93: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
If you wish to remove the phone from the VLAN and release the IP address for reassignment, set this option to Yes and press Apply. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 94: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Step 3 To access the IPv4 settings menu, perform one of the following actions: • For Cisco Unified IP Phones 8961 and 9951: navigate to the IPv4 options from Ethernet Setup > IPv4 Setup. • For Cisco Unified IP Phone 9971 with Wi-Fi disabled on the Cisco Unified Communications Manager: navigate to the Ethernet IPv4 options from Ethernet Setup >...
Page 95: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Configure Network Settings • For the Cisco Unified IP Phone 9971, when WiFi is enabled: Wireless Settings > IPv6 Setup The following table describes the IPv6 related information found in the IPv6 menu. Table 13: IPv6 Setup Menu Options Option...
Page 96: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
To access the IPv6 settings menu, perform one of the following actions: • For Cisco Unified IP Phones 8961 and 9951: navigate to Ethernet Setup > IPv6 Setup. • For Cisco Unified IP Phone 9971 with Wi-Fi disabled on the Cisco Unified Communications Manager: navigate to Ethernet Setup > IPv6 Setup.
Page 97: Set Domain Name Field
Scroll to the PC VLAN option and press Edit. Step 3 Enter a new PC VLAN setting. Step 4 Press Apply. Step 5 Press Save. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 98: Set Sw Port Setup Field
Set Wireless Sign In Access Field Procedure Step 1 Scroll to the Wireless Sign In option, and use the toggle switch to change the setting between on and off. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 99: Set Ssid Field
RADIUS server in the network. PEAP is a Cisco proprietary version of EAP. PEAP supports WPA and WPA2. Step 2 Click Apply. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 100: Set 802.11 Mode Field
Set the DHCP Enabled option to No. Step 2 Scroll to the IP Address option, press Select, and enter a new IP Address. Step 3 Press Apply. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 101: Set Subnet Mask Field
You must enter the Alternate TFTP and TFTP server fields when you configure an off-premises phone for SSL VPN to ASA using a built-in client. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 102: Set Tftp Server 1 Field
Press Apply and then press Save. Set Up Phone To Use DHCP To enable DHCP and allow the DHCP server to automatically assign an IP address to the Cisco Unified IP Phone and direct the phone to a TFTP server, perform these steps: Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 103: Phone Startup Process
Press Apply. Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins the startup diagnostic process, by cycling through the following steps. 1 The Feature and Sessions buttons flash amber and then green in sequence during the various stages of bootup as the phone checks the hardware.
Page 104: Configure Phone Services For Users
Configure Phone Services for Users You can give users access to Cisco IP Phone Services on the IP phone. You can also assign a button to different phone services. These services comprise XML applications and Cisco-signed Java midlets that enable the display of interactive content with text and graphics on the phone.
Page 105: Set Up Cisco Unified Ip Phone
Set Up Cisco Unified Communications Manager Features, page 97 Set Up Cisco Unified IP Phone If autoregistration is not enabled and the phone does not exist in the Cisco Unified Communications Manager database, you must configure the Cisco IP Phone in Cisco Unified Communications Manager manually. Some tasks in this procedure are optional, depending on your system and user needs.
Page 106: Chapter
Define the Common Phone Profile. Select Device > Device settings > Common Phone Profile. Common phone profiles provide data that the Cisco TFTP server requires, as well as common phone settings, such as Do Not Disturb and feature control options. For more information, see the “Common phone profile setup”...
Page 107: Chapter
Step 13 Add user information by configuring required fields. An asterisk (*) next to the field name indicates a required field; for example, User ID and last name. This step adds user information to the global directory for Cisco Unified Communications Manager.
Page 108: Determine The Phone Mac Address
Determine the Phone MAC Address If you want to add both the phone and user to the Cisco Unified Communications Manager database Note at the same time, see the “User/Phone Add Configurations” chapter in the Cisco Unified Communications Manager Administration Guide.
Page 109: Phone Addition Methods
Phone Addition Methods Phone Addition Methods After you install the Cisco IP Phone, you can choose one of the following options to add phones to the Cisco Unified Communications Manager database. • Add phones individually using the Cisco Unified Communications Manager Administration •...
Page 110: Add Users To Cisco Unified Communications Manager
Add a User from an External LDAP Directory If you added a user to an LDAP Directory (a non-Cisco Unified Communications Server directory), you can immediately synchronize the LDAP directory to the Cisco Unified Communications Manager on which you are adding the user and the user phone.
Page 111: Add User Directly To Cisco Unified Communications Manager
• Telephone Number: Enter the primary directory number for the end user. End users can have multiple lines on their phones. Example: 26640 (John Doe’s internal company telephone number) Step 4 Click Save. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 112: Add User To End User Group
Add User to End User Group Add User to End User Group To add a user to the Cisco Unified Communications Manager Standard End User group, perform these steps: Procedure Step 1 From Cisco Unified Communications Manager Administration, choose User Management > User Settings >...
Page 113: Survivable Remote Site Telephony
Hold Resume Conference Conference to Active Calls (Join) The Active Calls softkey does not display. Conference List Transfer Transfer to Active Calls (Direct Transfer) Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 114: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Enhanced Message Waiting Message count badges do not appear on the Indication phone screen. Only the Message Waiting icon displays. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 115: Set Up Cisco Unified Communications Manager Features
Cisco Unified Communications Manager Administration allows you to set some product-specific configuration parameters for Cisco IP Phones. Procedure Step 1 In Cisco Unified Communications Manager Administration, choose one of the following windows: Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 116: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
1 Phone Configuration window 2 Common Phone Profile window 3 Enterprise Phone Configuration window Related Topics Set Up Cisco Unified Video Camera, on page 121 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 117: Self Care Portal Management
Self Care Portal. Before a user can access the Cisco Unified Communications Self Care Portal, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager End User group.
Page 118: Customize The Self Care Portal Display
In the Self Care Portal area, set the Self Care Portal Default Server field. Step 3 Enable or disable the parameters that the users can access in the portal. Step 4 Select Save. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 119: Hardware And Accessory Installation
P A R T Hardware and Accessory Installation • Cisco Unified IP Phone Accessories, page 103 • Cisco Unified IP Color Key Expansion Modules, page 113 • Cisco Unified Video Camera Installation, page 121 • Wall Mounts, page 125...
Page 121: Cisco Unified Ip Phone Accessories
Headsets, page 106 Accessory Support The following table lists the accessories that the Cisco Unified IP Phones 8961, 9951, and 9971 support. An “X” indicates support for a particular phone model and a dash (-) indicates no support. Table 15: Accessory Support for the Cisco Unified IP Phone 8961, 9951, and 9971...
Page 122: Connect Footstand
Microphone, on page 106. Connect Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 123: Secure The Phone With A Cable Lock
Connecting and disconnecting the footstand may require a little more force than you expect. Secure the Phone with a Cable Lock You can secure your phone with a laptop cable lock up to 20 mm wide. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 124: External Speakers And Microphone
(cell) phones and two-way radios, some audio noise or echo may still occur. Either the remote party or both the remote party and the Cisco IP Phone user may hear an audible hum or buzz. A range of outside sources can cause humming or buzzing sounds; for example, electric lights, electric motors, or large PC monitors.
Page 125: Audio Quality
Analog headsets are supported on the Cisco Unified IP Phone 8961, 9951, and 9971. However, the Cisco Unified IP Phone 8961, 9951, and 9971 cannot detect when an analog headset is plugged in. For this reason, the analog headset displays by default in the Accessories window on the phone screen.
Page 126: Enable The Wideband For Analog Headsets
Step 6 Click Save. Wired Headsets A wired headset works with all Cisco IP Phone features, including the Volume and Mute buttons. These buttons adjust the earpiece volume and mute the audio from the headset microphone. Connect Wired Headset To connect a wired headset to the Cisco IP Phone, perform these steps:...
Page 127: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
USB port (if your phone has this port) or to the side USB port. Enable USB Headset The Cisco Unified IP Phone 9951 and 9971 contains both a back USB port and a side USB port, while the Cisco Unified IP Phone 8961 contains only a side USB port.
Page 128: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
The Cisco Unified IP Phone uses a shared key authentication and encryption method to connect with headsets. The Cisco Unified IP Phone can connect with up to five headsets at a time. The last connected headset is used as the default. Pairing is typically performed once for each headset.
Page 129: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Bluetooth headset or disable the Bluetooth headset to use the analog headset. For information about how to use your Bluetooth wireless headset, see: • Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager (SIP) •...
Page 130: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
When you want to remove a Bluetooth device, you delete it from the Accessories menu. Procedure Step 1 Press Applications Step 2 Select Accessories. Step 3 Highlight the device that you want to remove and press Delete. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 131: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
The following table lists the Cisco Unified IP Phones and the number of Key Expansion Modules that each model supports. For information about installing a wall mount kit for a phone that includes a Cisco Unified IP Color Key Note Expansion Module, see related links.
Page 132: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
48V DC, 5W per KEM Power scheme • If the Cisco Unified IP Phone 8961, 9951, and 9971 uses AT PoE, at least one KEM can be powered up. • If the phone uses a power adapter, three KEMs can be powered up for the Cisco Unified IP Phone 9971, two KEMs can be powered up for the Cisco Unified IP Phone 9951, and one KEM can be powered up for the Cisco Unified IP Phone 8961.
Page 133: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Position the phone so that the front of the phone is facing up. Step 2 Connect one end of the KEM spine connector to the accessory connector on the Cisco Unified IP Phone. Step 3 Connect the other end of the KEM spine connector to the KEM as shown in the following figure.
Page 134: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Position the phone so that the front of the phone is facing up. Step 2 Connect one end of the KEM spine connector to the accessory connector on the Cisco Unified IP Phone and the other end of the spine connector to a KEM, as seen in...
Page 135: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Access Key Expansion Module setup Step 3 Click the IP phone that you want to configure for the Cisco Unified IP Color Key Expansion Module. The Phone Configuration window appears. Step 4 Scroll down to the Expansion Module Information section on the right pane of the Phone Configuration window, and choose the appropriate expansion module (or “none”) for the Module 1, Module 2 and Module...
Page 136: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
In Cisco Unified Communications Manager Administration, update the phone configuration file accordingly. Troubleshoot the Key Expansion Module Procedure Step 1 Open a CLI. Step 2 Enter the following command to enter debug mode: debugsh Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 137: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Enter ? to see all available commands and options. Step 4 Use the applicable commands and options to find the desired KEM information. Step 5 To exit debug mode, press Ctrl-C. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 138: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Troubleshoot the Key Expansion Module Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 139: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Cisco Unified IP Phone with a Cisco Unified Video Camera attached. If a Cisco Unified Video Camera is not attached to the phone, the phone can only receive one-way video. The Cisco Unified IP Phone 8961 does not support the Cisco Unified Video Camera and does not display Note video.
Page 140: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Procedure Step 1 In the Phone Configuration window (Device > Phone) of the phone to which you are adding the Cisco Unified Video Camera, enable the Cisco Camera parameter. This field is located in the Product Specific Configuration Layout portion of the window.
Page 141: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Unmute Video softkey . To turn the Auto Transmit setting on or off, follow these steps: Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 142: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Select Accessories. Step 3 Highlight Cisco Unified Camera. Step 4 Press Setup. Step 5 Move the Auto Transmit slider bar to On or Off. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 143: Wall Mount Options
Wall Mount Options You can mount the Cisco Unified IP Phone on the wall by using special brackets that are available in a Cisco Unified IP Phone wall mount kit. Wall mount kits must be ordered separately from the phone.
Page 144: Lockable Wall Mount Components For Phone
Lockable Wall Mount Components for Phone Lockable Wall Mount Components for Phone This section describes how to install a wall mount for the Cisco Unified IP Phone 8961, 9951, and 9971. Figure 5: Wall Mount Kit for Single Phone Assembly The package includes these items: •...
Page 145: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Using a #2 Phillips-head screwdriver, carefully center the anchor over the pencil mark and press the anchor into the wall. c) Screw the anchor clockwise into the wall until it is seated flush. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 146: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Attach the phone bracket by inserting the tabs into the mounting tabs on the phone. The phone ports should be accessible through the holes in the bracket. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 147: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
If you are connecting a network device (such as a computer) to the phone, attach the cable to the 10/100/1000 Computer (PC access) port. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 148: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Attach the phone to the wall bracket by inserting the tabs on the top of the phone bracket into the slots on the wall bracket. Ensure that the power cord and any other cable that does not terminate in the wall behind the Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 149: Lockable Wall Mount Components For Phone With Key Expansion Module
154. Lockable Wall Mount Components for Phone with Key Expansion Module This section describes how to install a wall mount for the Cisco Unified IP Phone 8961, 9951, and 9971 that connects to the Key Expansion Module. Figure 10: Wall Mount Kit for Phone with Key Expansion Module...
Page 150: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
• One key if the bracket includes the optional lock Install Bracket for Phone with KEM Note Be sure to connect to connect the Cisco Unified IP Phone to the Key Expansion Module before installing the phone bracket. Before You Begin You need these tools to install the bracket: •...
Page 151: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Detach the handset cord (and headset cord, if there is a headset), power cord, and any other attached cords from the base of the phone. b) Remove the label covers that are conceal the screw holes. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 152: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
If you are connecting a network device (such as a computer) to the phone, attach the cable to the 10/100/1000 Computer (PC access) port. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 153: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Attach the phone to the wall bracket by inserting the tabs on the top of the phone bracket into the slots on the wall bracket. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 154: Non-Lockable Wall Mount Components For Phone
This section describes how to install the ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones on a Cisco Unified IP Phone 8961, 9951, and 9971 when the phone is not connected to a Key Expansion Module.
Page 155: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
The following figure shows the phone with the wall mount kit from the side. Figure 16: Side View of ADA Non-Lockable Wall Mount Kit Installed on Phone Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 156: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
You must also install an Ethernet jack for the telephone in the desired location if an Ethernet jack does not currently exist. This jack must be wired appropriately for an Ethernet connection. You cannot use a regular telephone jack. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 157: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Screw the anchor clockwise into the wall until it is seated flush. e) Use the included screws and a #2 Phillips-head screwdriver to attach the bracket to the wall. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 158: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Thread the handset cord (and headset cord, if using one). Reattach the cords and seat them in the clips that are incorporated into the phone body. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 159: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
PC port. d) (Optional) If the cables terminate inside the wall bracket, connect the cables to the jacks. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 160: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
The phone and wall bracket openings together form circular openings with room for one cable per opening. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 161: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Press the phone firmly into the wall bracket and slide the phone down. The tabs in the bracket click into position. Step 6 Proceed to Adjust the Handset Rest, on page 154. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 162: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
To remove the phone and mounting plate from the wall bracket, you must disengage these tabs. Before You Begin You require 2 screwdrivers or metal rods. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 163: Non-Lockable Wall Mount Components For Phone With Key Expansion Module
This section describes how to install the ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module on a Cisco Unified IP Phone 8961, 9951, and 9971 when the phone is connected to a Key Expansion Module.
Page 164: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
The following figure shows the phone with the wall mount kit from the side. Figure 25: Side View of ADA Non-Lockable Wall Mount Kit Installed on Phone with Key Expansion Module Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 165: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Non-Lockable Wall Mount Components for Phone with Key Expansion Module The following figure shows the components of the ADA Non-Lockable Wall Mount Kit for the Cisco Unified IP Phone 8961, 9951, and 9971 with a Key Expansion Module. Figure 26: Components The package contains the following items: •...
Page 166: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Screw the anchor clockwise into the wall until it is seated flush. e) Use the included screws and a #2 Phillips-head screwdriver to attach the bracket to the wall. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 167: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Thread the handset cord (and headset cord, if using one). Reattach the cords and seat them in the clips that are incorporated into the phone body. The headset and handset connectors should be accessible from outside the wall mount bracket. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 168: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
PC port. d) (Optional) If the cables terminate inside the wall bracket, connect the cables to the jacks. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 169: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Attach the phone to the wall bracket by inserting the tabs on the top of the phone bracket into the slots on the wall bracket. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 170: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Figure 30: Attach Phone to Wall Bracket Step 5 Proceed to Adjust the Handset Rest, on page 154. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 171: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
To remove the phone and mounting plate from the wall bracket, you must disengage these tabs. Before You Begin You require two screwdrivers or metal rods. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 172: Adjust The Handset Rest
If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 173: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Step 5 Return the handset to the handset rest. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 174: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Adjust the Handset Rest Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 175 P A R T Cisco Unified IP Phone Administration • Cisco Unified IP Phone Security, page 159 • Cisco Unified IP Phone Customization, page 175 • Phone Features and Setup , page 181 • Corporate and Personal Directory Setup, page 249 •...
Page 177: View Security Profiles
Step 1 In Cisco Unified Communications Manager Administration, select System > Security > Phone Security Profile. Step 2 Look at the Security Mode setting. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 178: Supported Security Features
This menu also lets you update or remove an LSC. The Cisco Unified IP Phone 8961, 9951, and 9971 uses the phone security profile, which defines whether the device is nonsecure or secure. For information about applying the security profile to the phone, see the Cisco Unified Communications Manager Security Guide.
Page 179: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Includes creating a media master key pair for the devices, delivering the keys to the devices, and securing the delivery of the keys while the keys are in transport. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 180: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
• Disabling access to web pages for a phone • Disabling Bluetooth Accessory Port 802.1X Authentication The Cisco Unified IP Phone can use 802.1X authentication to request and gain access to the network. See 802.1X Authentication, on page 171 for more information.
Page 181: Supported Tls And Ciphers
Allows you to enable 802.1X authentication for 802.1X Authentication, on page 171. this phone. Supported TLS and Ciphers TLS v1.0 Cipher Suite: TLS_RSA_WITH_AES_256_CBC_SHA (0x0035) Cipher Suite: TLS_RSA_WITH_AES_128_CBC_SHA (0x002f) Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 182: Phone Call Security
From the phone, press Applications Step 3 Choose Admin Settings > Security Setup. You can control access to the Settings menu by using the Settings Access field in the Cisco Unified Note Communications Manager Administration Phone Configuration window. Step 4 Choose LSC and press Select or Update.
Page 183: Secure Conference Call Identification
Secure calling is supported between two phones. For protected phones, some features, such as conference Note calling, shared lines, and Extension Mobility, are not available when secure calling is configured. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 184: Secure Phone Call Identification
A secure call is established when your phone, and the phone on the other end, is configured for secure calling. The other phone can be in the same Cisco IP network, or on a network outside the IP network. Secured calls can only be made between two phones.
Page 185: Provide Encryption For Barge
Because all WLAN devices that are within range can receive all other WLAN traffic, securing voice communications is critical in WLANs. To ensure that intruders do not manipulate nor intercept voice traffic, the Cisco SAFE Security architecture supports the Cisco Unified IP Phone and Cisco Aironet APs. For more information about security in networks, see http://www.cisco.com/en/US/netsol/ns744/networking_solutions_...
Page 186: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
EAP-FAST supports automatic PAC provisioning, but you must enable it on the RADIUS server. In the Cisco ACS, by default, the PAC expires in one week. If the phone has an expired Note PAC, authentication with the RADIUS server takes longer while the phone gets a new PAC.
Page 187: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
AP that advertises the authentication and encryption scheme that the phone can support. Auto (AKM) mode can authenticate by using WPA, WPA2, WPA Pre-shared key, or CCKM. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 188: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
• In AKM mode, the phone authenticates with LEAP if the phone is configured with WPA, WPA2, or CCKM key management, or if 802.1x is used. • The Cisco Unified IP Phone does not support auto EAP negotiation; to use EAP-FAST mode, you must specify it.
Page 189: X Authentication
Support for 802.1X authentication requires several components: • Cisco IP Phone: The phone initiates the request to access the network. Cisco IP Phones contain an 802.1X supplicant. This supplicant allows network administrators to control the connectivity of IP phones to the LAN switch ports.
Page 190: Access 802.1X Authentication
802.1X Authentication Options, on page 172. Step 4 To exit this menu, press Exit. 802.1X Authentication Options The following table describes the 802.1X authentication options. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 191: Set Device Authentication Field
Choose Admin settings > Security setup > 802.1X Authentication Step 3 Set the Device Authentication option: • Yes • No Step 4 Press Apply. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 192: Set Eap-Md5 Fields
Choose Administrator Settings > Security Setup > 802.1X Authentication > EAP-MD5. Step 3 To change the shared secret, choose Shared Secret. Step 4 Enter the shared secret. Step 5 Press Apply. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 193: Custom Phone Rings
(PCM) files. The PCM files, along with an XML file that describes the ring list options that are available at your site, exist in the TFTP directory on each Cisco Unified Communications Manager server.
Page 194: Custom Ring File Formats
• Minimum ring size = 240 samples • Number of samples in the ring = multiple of 240. • Ring start and end at zero crossing. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 195: Custom Background Images
Custom Background File Formats, on page 178. Step 2 Upload the new PNG files that you created to the following subdirectory in the TFTP server for the Cisco Unified Communications Manager: Desktops/640x480x24 The file name and subdirectory parameters are case sensitive. Be sure to use the forward slash “/”...
Page 196: Custom Background File Formats
List.xml file with your stored copy. Step 6 To cache the new List.xml file, stop and start the TFTP service by using Cisco Unified Serviceability or disable and reenable the Enable Caching of Constant and Bin Files at Startup TFTP service parameter that is located in the Advanced Service Parameters area.
Page 197: Set Up Wideband Codec
Set Up Wideband Codec By default, the G.722 codec is enabled for the Cisco Unified IP Phone 8961, 9951, and 9971. If Cisco Unified Communications Manager is configured to use G.722 and if the far endpoint supports G.722, the call connects using the G.722 codec in place of G.711.
Page 198: Set Up Idle Display
• Specifying the URL of the idle display XML service: ◦ For a single phone: Idle field in the Phone Configuration window in Cisco Unified Communications Manager Administration. ◦ For multiple phones simultaneously: URL Idle field in the Enterprise Parameters Configuration window, or the Idle field in the Bulk Administration Tool (BAT) •...
Page 199: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Enable BLF for Call Lists, page 223 • Set Up Dual Bank Information, page 224 • Set Up Incoming Call Toast Timer, page 224 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 200: Phone Features And Setup Overview
Set the Label for a Line, page 247 Phone Features and Setup Overview After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use the Cisco Unified Communications Manager Administration application to configure telephony features, optionally modify phone templates, set up services, and assign users.
Page 201: Cisco Ip Phone User Support
Cisco IP Phone User Support If you are a system administrator, you are likely the primary source of information for Cisco IP Phone users in your network or company. It is important to provide current and thorough information to end users.
Page 202: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Allows a user to answer the oldest call that is available on all line appearances on the user phone, including Hold Reversion and Park Reversion calls that are in an altering state. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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• Cisco Unified Communications Manager Features and Services Guide, “Barge and Privacy” chapter • Cisco Unified Communications Manager Administration Guide, “Feature Control Policy Configuration” Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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• Cisco Unified Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter • Cisco Unified Communications Manager Features and Services Guide, “Call Display Restrictions” chapter Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 205: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Allows users to park (temporarily store) a call and then retrieve the call by using another phone in the Cisco Unified Communications Manager system. See Cisco Unified Communications Manager Features and Services Guide, “Call Park and Directed Call Park” chapter. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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Globalizes or localizes the incoming calling party number so that the appropriate calling number presentation displays on the phone. Supports the international escape character “+”. See Cisco Unified Communications Features and Services Guide, “Calling Party Normalization” chapter. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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Credential IP Phone Service” section Cisco Extension Mobility Enables a user configured in one cluster to sign into a Cisco Unified IP Phone in another cluster. Users from a home cluster sign into a Cisco Unified IP Phone at a visiting cluster.
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See Cisco Unified Communications Manager Administration Guide. Confidential Access Level (CAL) Controls whether a call can be completed based on the CAL configuration in the Cisco Unified Communications Manager. When CAL is enabled, the user sees information about the call in a CAL message. The phone displays the CAL message for the duration of the call.
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(or wallpaper) for the LCD screen on their phone. See Cisco Unified Communications Manager Administration Guide, “Common Phone Profile Configuration” chapter. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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Doing so maintains security policies, preserves network bandwidth, and avoids network failure within the visiting cluster (VC). See Cisco Unified Communications Manager Features and Services Guide. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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Allows a user to set the phone to use either a reduced bass tone or the full bass tone. Reduced bass removes low frequencies, which can improve muffled voices or insufficient volume on handsets. The default setting is for reduced bass. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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No configuration required unless you want to use music on hold. See the “Music on Hold” entry in this table for information. See “Hold Reversion” in this table. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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In dual-stack mode, the phone is able to communicate using IPv4 and IPv6 simultaneously, independent of the content. Configure Network Settings, on page Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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• “Cisco Unified IP Phone Services Configuration” Line State Display Enhancement Enables users to see if a Cisco Unified IP Phone is in the Remote-in-use state when there is a call alert on shared lines. For more information, see Cisco Unified Communications Manager Administration Guide.
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(IVR) system to originate a call from a remote device, such as a cellular phone. See Cisco Unified Communications Manager Features and Services Guide, “Cisco Unified Mobility” chapter. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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Improves the Private Line Automated Ringdown (PLAR) feature by automatically selecting Ringdown (PLAR) the line for the call. See Cisco Unified Communications Manager Administration Guide, “Directory Number Configuration” chapter. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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Set Up Peer Firmware Sharing, on page 225. Phone Secure Web Access Cisco Unified IP Phones can securely access the web with the use of a phone trust store called “phone-trust.” See the Cisco Unified Communications Manager Security Guide, “Security Overview” chapter.
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The Cisco Unified Communications Manager administrator can configure a phone number (PLAR) that the Cisco Unified IP Phone dials as soon as the handset goes off hook. This feature can be useful for phones that are designated for calling emergency or “hotline” numbers.
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Ensures that the gateway does not drop held calls. The gateway checks the status of the RTCP port to determine whether a call is active or not. By keeping the phone port open, the gateway will not end held calls. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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• Cisco Unified Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter • Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phone Services” chapter Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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• Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phone Services” chapter Session Handoff Allows users to switch calls from a mobile phone to Cisco Unified devices that share the same line. Handsets on all the devices on the shared line then flash simultaneously. See: •...
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Allows users to change the font size used for the call history, call session, phone line label and key expansion module line label using a single menu, Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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See: • Cisco Unified Communications Manager Administration Guide, “Conference Bridge Configuration” chapter • Cisco Unified Communications Manager System Guide, “Understanding Video Telephony” chapter Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 224: Feature Buttons And Softkeys
Unified Communications Manager must cross untrusted networks. This VPN is differs from VXC VPN. See the description of Cisco VXC VPN in this Note table.
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Divert Do Not Disturb Group Pickup (Group Pick Up) Hide video Show video Hold Hunt Groups Intercom Malicious Call Identification (MCID) Meet Me Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 226: Create Feature Control Policy
Feature Control Policies allow you to enable or disable a particular feature and thereby control the appearance of certain features and softkeys that display on the phone. You can configure multiple policies on Cisco Unified Communications Manager Administration. After you configure a Feature Control Policy, you must associate that policy to an individual phone, a group of phones, or to all phones in the system.
Page 227: Feature Control Policy Default Values
Forward All Enabled Park Disabled To Voicemail Disabled Conference List Enabled Speed Dial Enabled Call Back Enabled Redial Enabled Barge Enabled Malicious Caller ID Disabled Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 228: Disable Speakerphone
• Press any button on the phone. The phone takes the action designated by that button in addition to turning on the display. • Lift the handset. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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If this field is blank, the phone will turn off at the end of the day (0:00). If Display On Time is 0:00 and the display on duration is blank (or Note 24:00), the display will remain on continuously. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 230: Schedule Power Save Plus (Energywise) On Cisco Ip Phone
Navigate to the Product Specific Configuration area and set the following fields. • Enable Power Save Plus • Phone On Time • Phone Off Time • Phone Off Idle Timeout • Enable Audible Alert Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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The Phone On Time must be at least 20 minutes later than the Phone Off Time. For Note example, if the Phone Off Time is 7:00, the Phone On Time must be no earlier than 7:20. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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The security secret password that is used to communicate with the endpoints in the EnergyWise domain. The maximum length of this field is 127 characters. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 233: Set Up As-Sip
In Cisco Unified Communications Manager Administration, choose Device > Device Settings > SIP Profile. Step 2 Select a profile. Step 3 Set the Is Assured SIP Service Enabled check box. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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The Precedence Authorization level can be set to any standard precedence level from Routine to Executive Override Step 12 Select Save. Step 13 Set up the MLPP DSCP for an End User. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 235: Enable Agent Greeting
By default, the DF bit is set to 0. The DF bit setting does not apply to ICMP, VPN, VXC VPN, or DHCP traffic. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 236: Set Up Do Not Disturb
You can configure the phone with a phone-button template with DND as one of the selected features. For more information, see the do not disturb information in the documentation for your particular Cisco Unified Communications Manager release.
Page 237: Set Up Power Negotiation For Lldp
Locate the phone that you need to set up. Step 3 In the Product Specific Configuration area, set the Power Negotiation parameter. Step 4 Select Save. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 238: Set Up Rtcp Control
In the Cisco Unified Communications Manager Administration application, choose Device > Phone b) Locate the phone. c) In the Product Specific Configuration Layout pane, set the Automatic Port Synchronization parameter. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 239: Set Up Bluetooth Profiles
You can enable or disable access to the SSH daemon through port 22. Leaving port 22 open leaves the phone vulnerable to Denial of Service (DoS) attacks. By default, the SSH daemon is disabled. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 240: Set Up Call Forward Notification
D, the notification box that D sees contains the phone information for caller C. By default, this check box is not checked. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 241: Client Matter Codes And Forced Authorization Codes
1 Device Configuration window settings 2 Common Phone Profile window settings 3 Enterprise Phone Configuration window settings Step 3 Select Save. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 242: Set Up Dual Bank Information
2 Device > Device Settings > Common Phone Profile 3 System > Enterprise Phone Configuration Step 2 If required, locate the phone. Step 3 Set the Incoming Call Toast Timer field. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 243: Set Up Peer Firmware Sharing
Go to Product Specific Configuration Layout area and select Enable from the Peer Firmware Sharing drop-down list. The Peer Firmware Sharing is enabled by default. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 244: Set Up Remote Port Configuration
If there is too much sidetone, users can hear what they are saying in the earpiece of the headset and find this sidetone distracting. The amount of sidetone varies from headset to headset. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 245: Enable Device Invoked Recording
Set the IP phone Built In Bridge to On. Step 2 Set Recording Option to Selective Call Recording Enabled. Step 3 Select the appropriate Recording Profile. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 246: Set Up Enable Video On/Off
• Device > Device Settings > Common Phone Profile • Device > Phone > Phone Configuration Step 2 Set the Provide Dial Tone from Release Key field. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 247: Park Monitoring
Park Monitoring Park monitoring is supported only when a Cisco Unified IP Phone 8961, 9951, or 9971 parks a call. Park monitoring then monitors the status of a parked call. The park monitoring call bubble does not clear until the parked call gets retrieved or is abandoned by the parked call.
Page 248: Set Park Monitoring Parameters For Directory Numbers
Park Monitoring Forward No Retrieve Destination Internal Internal parameter. If the Forward No Retrieve Destination Internal is empty, the parkee is redirected to the parker line. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 249: Set Up Park Monitoring For Hunt Lists
Procedure Step 1 Go to Cisco Unified Communications Manager Administration and choose one of the following: Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 250: Enable The Call History Display Enhancement
If you set these same parameters in these other windows as well, the setting that takes precedence is determined in the following order: 1 Device Configuration window settings 2 Common Phone Profile window settings 3 Enterprise Phone Configuration window settings Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 251: Enable Call History For Shared Line
The Custom Line Filter feature provides configurable options that help reduce alert activity by filtering it to high-priority lines as desired. Only you can configure or edit the default phone filter. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 252: Phone Button Templates
If the default line filter is not configured, the phone checks all provisioned lines. If configured, the phone checks the lines set on Cisco Unified Communications Manager if the user selects Default filter as the active filter, or if there are no custom filters.
Page 253: Assign Phone Button Template For All Calls
• Service Description: Enter an optional description of the service. • Service URL For PAB, enter the following URL: http://<Unified CM-server-name>:8080/ccmpd/login.do?name=#DEVICENAME#&service=pab For Fast Dial, enter the following URL: Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 254: Modify Phone Button Template For Pab Or Fast Dial
Select Save to store the change and then select Apply Config to implement the change. The phone user can now access the Self Care Portal and associate the service with a button on the phone. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 255: Control Phone Web Page Access
For security purposes, access to the phone web pages is disabled by default. This practice prevents access to the phone web pages and the Cisco Unified Communications Self Care Portal. Some features, such as Cisco Quality Report Tool, do not function properly without access to the phone Note web pages.
Page 256: Set Up A Softkey Template
Administration Guide, “Softkey Template Configuration” chapter, and the Cisco Unified Communications Manager System Guide, “Softkey Template” chapter. The Cisco Unified IP Phones do not support all the softkeys that are configurable in Softkey Template Configuration on Cisco Unified Communications Manager Administration. Cisco Unified Communications Manager allows you to enable or disable some softkeys in the control policy configuration settings.
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Toggle Malicious Call Configure Malicious Call Identification Identification (MCID) Identification as a programmable feature button or as a softkey. Meet Me Meet Me (MeetMe) — Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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Video Mode Command — Command (VidMode) Cisco IP Manager Assistant (IPMA) provides additional softkeys that can be controlled by the softkey template. For information on the IPMA softkeys, see Set Up Cisco IP Manager Assistant, on page 244. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager...
Page 259: Set Up Separate Audio And Video Mute
The following list identifies the UDP ports that are used for other phone services and thus not available for RTP and sRTP use: port 4051 used for the Peer Firmware Sharing (PFS) feature port 5060 used for SIP over UDP transport Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 260: Set Up Tls Resumption Timer
Audio and video traffic can be sent to different RTP port ranges in order to improve Quality of Service (QoS). The following fields control the port ranges in the Cisco Unified Communications Manager Administration: Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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• The difference between the Start Video RTP Port field and the Stop Video RTP Port field must be at least 16. Step 6 Select Save. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 262: Set Up Cisco Ip Manager Assistant
If you configure Cisco IPMA in shared-line mode, the manager and assistant share a directory number; for example, 1701. The assistant handles calls for a manager on the shared directory number. When a manager receives a call on directory number 1701, both the manager phone and the assistant phone rings.
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The following procedure is an overview of the steps required. For detailed instructions, see the documentation for your particular Cisco Unified Communications Manager release. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 264: Enable Privacy Settings
To log a manager's private calls on an assistant phone, enable Record Call Log for Remove Private Calls for the assistant phone. Step 4 Click Save. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 265: Set The Label For A Line
(Optional) If the label needs to be applied to other devices that share the line, check the Update Shared Device Settings check box and click Propagate Selected. Step 5 Select Save. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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Set the Label for a Line Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 267: Corporate Directory Setup
• Address Book Synchronization Tool (TABSynch) Users can use these methods to access Personal Directory features: • From a web browser: Users can access the PAB and Speed Dials features from the Cisco Unified Communications Self Care Portal. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 268: User Personal Directory Entries Setup
User Personal Directory Entries Setup • From the Cisco IP Phone: Choose Contacts to search the corporate directory or the user personal directory. • From a Microsoft Windows application: Users can use the TABSynch tool to synchronize their PABs with Microsoft Windows Address Book (WAB). Customers who want to use the Microsoft Outlook Address Book (OAB) should begin by importing the data from the OAB into the WAB.
Page 269: Install Synchronizer
To configure Cisco Unified Communications Manager server information, select Server. Step 5 Enter the IP address or host name and the port number of the Cisco Unified Communications Manager server and select OK. If you do not have this information, contact your system administrator.
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To verify whether the synchronization worked, sign in to your Self Care Portal and choose Personal Address Book. The users from your Windows address book should be listed. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 271: Cisco Vxc Vpn
VXC 2112 clients when they attach to a Cisco Unified IP Phone 8961, 9951, or 9971. You can set up the Cisco VXC VPN and the phone VPN to use the same tunnel or separate tunnels in the following configurations: •...
Page 272: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
The following Cisco Unified Communications Manager configuration is required to support the Cisco VXC VPN: PC Port Enabled You must set the PC Port to Enabled. If the PC port is disabled, the Cisco VXC cannot access the network. The phone provides no enforcement of this configuration. Span to PC Port Disabled You must set the Span to PC Port option to Disabled.
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Procedure Step 1 To set up the Cisco VXC VPN feature, set up the VPN feature for the attached IP phone in Cisco Unified Communications Manager Administration. Use the submenus in Advanced Features > VPN. Step 2...
Page 274: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
IP phone voice and video media handling and UI functions may occur due to IP phone CPU loading. Default: Dual Tunnel Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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Cisco VXC VPN that differs from the password that was used for the phone VPN tunnel. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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If the VPN concentrator is configured for one-time password, the attempt fails and the phone displays the VXC VPN Sign In window, which prompts the user to enter a different password. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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Cisco VXC VPN Limitations and Restrictions The following limitations and restrictions apply: • Only Layer 3 packets are tunneled. The Cisco VXC VPN feature does not support Layer 2 tunneling. Therefore any Layer 2 capabilities are lost if the Cisco VXC connects through VPN.
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Cisco VXC VPN Limitations and Restrictions Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 279 P A R T Cisco Unified IP Phone Troubleshooting • Monitoring Phone Systems, page 263 • Troubleshooting, page 301 • Maintenance, page 327 • International User Support, page 333...
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Phone Information Screen to the right of the server option. If the user is not connected to a secure or authenticated server, no icon appears. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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Domain name of the standby server. Display Status Menu The Status menu includes the following options, which provide information about the phone and phone operations: Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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Possible explanation and action CFG TFTP Size Error The configuration file is too large Power cycle the phone. for file system on the phone. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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DHCP server and the phone: Verify the network connections. DHCP server is down: Check configuration of DHCP server. Errors persist: Consider assigning a static IP address. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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• Located in subdirectory with same name as network locale: ◦ tones.xml • Located in subdirectory with same name as user locale: ◦ glyphs.xml ◦ dictionary.xml ◦ kate.xml Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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None. This message is informational phone. only. The ITL file was not installed previously. For more information about the ITL file, see Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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DHCP server is pointing to the correct TFTP server. If you are using static IP addresses, check configuration of TFTP server. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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Supplicant attempted 802.1X Authentication typically times out if transaction but timed out to due the 802.1X is not configured on the absence of an authenticator. switch. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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Communications Manager Security Guide. Version error The name of the phone load file is Make sure that the phone load file has incorrect. the correct name. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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Number of packets that the phone received. Tx Frames Number of packets that the phone sent. Rx Broadcasts Number of broadcast packets that the phone received. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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• In dual-stack mode, both DHCPv4 and DHCPv6 state information is displayed. The following tables describe the messages that appear for DHCPv4 and DHCPv6 states. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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CDP INIT CDP is initializing DHCP6 BOUND DHCPv6 is BOUND DHCP6 DISABLED DHCPv6 is DISABLED DHCP6 RENEW DHCPv6 is renewing DHCP6 REBIND DHCPv6 is rebinding Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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ROUTER ADVERTISE., (BAD IP) UNRECOGNIZED MANAGED BY IPv6 Address is not from router or DHCPv6 server ILLEGAL IPV6 STATE Illegal IPv6 state and should not happen Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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Number of beacons that the phone received. Association Rejected Number of AP association rejections that the phone received. Association Timeouts Number of AP association timeouts that the phone received. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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Statistics web page. This web page contains additional RTCP statistics that are not available on the phone. For more information about remote monitoring, see Cisco IP Phone Web Page, on page 284. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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Max Jitter Maximum jitter, in milliseconds, that was observed since the receiving voice stream opened. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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(includes severely concealed seconds). Severely Conceal Secs Number of seconds that have more than 5 percent concealment events (lost frames) from the start of the voice stream. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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This number is not necessarily identical to the number of RTP video Note packets received since the call began because the call might have been placed on hold. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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Number of IDR requests that the phone sent to the remote endpoint since the video stream opened. Rcvr Frame Rate Rate at which video frames are received (in frames per second). Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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RTCP receiver report blocks are received. Display Current Access Point Window The Current Access Point screen displays statistics about the current access point on the wireless Cisco Unified IP Phone 9971. Current Access Point Fields, on page 282 describes the information that appears in this screen.
Page 301: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
This feature is critical to standby time on the wireless IP Phone. CCX Version If the AP is CCX compliant, this field shows the CCX version. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 302: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Contains information related to the Voice queue. Cisco IP Phone Web Page Each Cisco IP Phone has a web page from which you can view a variety of information about the phone, including: • Device information: Displays device settings and related information for the phone.
Page 303: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Setup > IPv4 Setup, and then scroll to the IP Address option. Step 2 Open a web browser and enter the following URL, where IP_address is the IP address of the Cisco Unified IP Phone: http://<IP_address> or https://<IP_address> (depending on the protocol supported by the Cisco Unified IP...
Page 304: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
The Network Setup area on a phone web page displays network setup information and information about other phone settings. The following table describes these items. You can view and set many of these items from the Network Setup menu on the Cisco Unified IP Phone. For more information, see...
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Operational Virtual Local Area Network (VLAN) that is configured on a Cisco Catalyst switch in which the phone is a member. Admin VLAN ID Auxiliary VLAN in which the phone is a member. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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URL of proxy server, which makes HTTP requests to nonlocal host addresses on behalf of the phone HTTP client and provides responses from the nonlocal host to the phone HTTP client. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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PC Port Disabled Indicates whether the PC port on the phone is enabled or disabled. Speaker Enabled Indicates whether the speakerphone is enabled on the phone. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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Port (LLDP-MED) is enabled on the switch port. LLDP: PC Port Indicates whether Link Layer Discovery Protocol (LLDP) is enabled on the PC port. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 309: Ethernet Information Web
Total number of broadcast packets that the phone receives.. Rx multicast Total number of multicast packets that the phone receives. Rx unicast Total number of unicast packets that the phone receives. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 310: Access Area And Network Area Web
256 and 511 bytes in size. Rx size512to1023 Total number of received packets, including bad packets, that are between 512 and 1023 bytes in size. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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IP address of the neighbor device discovered that CDP protocol discovered. CDP Neighbor Port Neighbor device port to which the phone is connected discovered by CDP protocol. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 312: Device Logs
Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a call or is running a service that sends or receives audio or data.
Page 313: Cisco Unified Ip Phone 8961, 9951, And 9971 Administration Guide For Cisco Unified Communications Manager
Includes packets that were received from different sources if this call is a multicast call. The value displays as 0 if the connection was set to send-only mode. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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(see note) are received. Max Jitter Maximum value of instantaneous jitter, in milliseconds. Sender Size RTP packet size, in milliseconds, for the transmitted stream. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 315: Request Information From The Phone In Xml
Request Information from the Phone in XML For troubleshooting purposes, you can request information from the phone. The resulting information is in XML format. The following information is available: Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 316: Sample Callinfo Output
The following XML code is an example of the output from the CallInfo command. <?xml version="1.0" encoding="UTF-8"?> <CiscoIPPhoneCallLineInfo> <Prompt/> <Notify/> <Status/> <LineDirNum>1030</LineDirNum> <LineState>CONNECTED</LineState> <CiscoIPPhoneCallInfo> <CallState>CONNECTED</CallState> <CallType>INBOUND</CallType> <CallingPartyName/> <CallingPartyDirNum>9700</CallingPartyDirNum> <CalledPartyName/> <CalledPartyDirNum>1030</CalledPartyDirNum> <HuntPilotName/> <CallReference>30303060</CallReference> Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 317: Sample Lineinfo Output
The following XML code is an example of the output from the ModeInfo command. <?xml version="1.0" encoding="utf-8"?> <CiscoIPPhoneModeInfo> <PlaneTitle>Applications</PlaneTitle> <PlaneFieldCount>12</PlaneFieldCount> <PlaneSoftKeyIndex>0</PlaneSoftKeyIndex> <PlaneSoftKeyMask>0</PlaneSoftKeyMask> <Prompt></Prompt> <Notify></Notify> <Status></Status> <CiscoIPPhoneFields> <FieldType>0</FieldType> <FieldAttr></FieldAttr> Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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Request Information from the Phone in XML <fieldHelpIndex>0</fieldHelpIndex> <FieldName>Call History</FieldName> <FieldValue></FieldValue> </CiscoIPPhoneFields> <CiscoIPPhoneFields> <FieldType>0</FieldType> <FieldAttr></FieldAttr> <fieldHelpIndex>0</fieldHelpIndex> <FieldName>Preferences</FieldName> <FieldValue></FieldValue> </CiscoIPPhoneFields> </CiscoIPPhoneModeInfo> Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 319: General Troubleshooting Information
VLAN may cause IP phones to reset, lose an active call, or be or answer a call unable to initiate or answer a call. Phones may not come up until a broadcast storm ends. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
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In this case, the switch port on the phone can become disabled and the following message appears in the switch console log: HALF_DUX_COLLISION_EXCEED_THRESHOLD To resolve this problem, reenable the port from the switch. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 321: Startup Problems
◦ Disconnect a functioning Cisco IP Phone from another port and connect it to this network port to verify that the port is active. ◦ Connect the Cisco IP Phone that does not start up to a different network port that is known to be good.
Page 322: Cisco Ip Phone Does Not Register With Cisco Unified Communications Manager
Startup Problems • After you attempt these solutions, if the phone screen on the Cisco IP Phone does not display any characters after at least five minutes, contact a Cisco technical support representative for additional assistance. Related Topics Phone Startup Process, on page 85...
Page 323: Phone Cannot Connect To Server
The DNS settings may be incorrect. Solution If you use DNS to access the TFTP server or Cisco Unified Communications Manager, you must ensure that you specify a DNS server. Cisco Unified Communications Manager and TFTP Services Are Not Running...
Page 324: Configuration File Corruption
The phone is not registered with the Cisco Unified Communications Manager Solution A Cisco IP Phone can register with a Cisco Unified Communications Manager server only if the phone is added to the server or if autoregistration is enabled. Review the information and procedures in...
Page 325: Phone Resets Due To Intermittent Network Outages
Phone Reset Problems Typically, a phone resets if it has problems in connecting to the network or to Cisco Unified Communications Manager. Phone Resets Due to Intermittent Network Outages Problem Your network may be experiencing intermittent outages. Solution Intermittent network outages affect data and voice traffic differently. Your network might be experiencing intermittent outages without detection.
Page 326: Phone Resets Due To Intentional Reset
Solution You can check if a Cisco Unified IP Phone received a command from Cisco Unified Communications Manager to reset by pressing Applications on the phone and choosing Administrator Settings > Status > Network Statistics.
Page 327: Phone Cannot Connect To Lan
The physical connection to the LAN may be broken. Solution Verify that the Ethernet connection to which the Cisco IP Phone connects is up. For example, check whether the particular port or switch to which the phone connects is down and that the switch is not rebooting. Also ensure that no cable breaks exist.
Page 328: Ctl File Authenticates But Other Configuration Files Do Not Authenticate
Check the configuration of the TFTP address in the phone CTL file. Phone Does Not Register Problem Phone does not register with Cisco Unified Communications Manager. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 329: Signed Configuration Files Are Not Requested
• Phone does not register with Cisco Unified Communications Manager. • Phone status displays Configuring IP or Registering. • 802.1X Authentication Status displays Held. • Status menu 802.1X status displays Failed. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 330: X Enabled On Phone But Phone Does Not Authenticate
To resolve this problem, check the 802.1X and shared secret configuration. See Identify 802.1X Authentication Problems, on page 323. 802.1X Not Enabled Problem The phone does not have 802.1X configured. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 331: Factory Reset Of Phone Has Deleted 802.1X Shared Secret
• Verify that video is enabled in Cisco Unified Communications Manager. • Check the resolution of the transmitting endpoint. Cisco Unified IP Phone 8961, 9951, and 9971 does not display videos that use a resolution higher than VGA. If the other endpoint transmits at a resolution greater than VGA, such a transmission results in a black screen.
Page 332: Phone Display Is Wavy
The lighting conditions within the field of view of the camera affect the brightness of the video. • Adjust the View Area for your camera. Try moving the location of the camera and check whether the brightness improves. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 333: Video Is Poor Quality Or Grainy
• Check the Cisco Unified Communications Manager bandwidth settings under Region settings. • Check the Receiver Resolution in video statistics. This may be an issue if the Cisco Unified Communications Manager bandwidth setting limits the resolution to less than CIF, (352x288). Try increasing the bandwidth to at least 275 kbps.
Page 334: Audio/Video Is Not Synchronized
When at least one person in a call does not receive audio, IP connectivity between phones is not established. Check the configuration of routers and switches to ensure that IP connectivity is properly configured. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 335: Choppy Speech
Use the G.729 and iLBC codecs only when absolutely necessary. Video Distorted or Pixilated Problem The video on the Cisco Unified IP Phone 9951 appears distorted or pixilated and the phone is using a 100-BaseT/full duplex connection. Cause The transmission speed of the connection is insufficient for the audio and video demands of the phone.
Page 336: Vxc Vpn Troubleshooting
• Check that the VXC device gets an IP address from the phone, and not from the local router. • From the VXC device, use the ping command to check that the device can successfully contact the Cisco Unified Communications Manager.
Page 337: General Telephone Call Problems
A user complains about not being able to make a call. Cause The phone does not have a DHCP IP address, is unable to register to Cisco Unified Communications Manager. Phones with an LCD display show the message Configuring IP or Registering. Phones without an LCD display play the reorder tone (instead of dial tone) in the handset when the user attempts to make a call.
Page 338: Phone Does Not Recognize Dtmf Digits Or Digits Are Delayed
These procedures can be used to identify and correct problems. Set Up Remote Phone Cisco IP Phones that are configured for SSL VPN to ASA using the built-in client in a remote location (for example, a home office) have a special configuration requirement.
Page 339: Check Tftp Settings
Assign a TFTP server. Use the same TFTP server that other functioning phones use. Step 3 On the Cisco Unified Communications Manager server, verify that the local host files have the correct Cisco Unified Communications Manager server name mapped to the correct IP address.
Page 340: Check Dhcp Settings
These directory numbers should be removed from the phone and deleted if necessary. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 341: Identify 802.1X Authentication Problems
You should also verify that a CNAME entry was made in the DNS server for the TFTP server and for the Cisco Unified Communications Manager system. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 342: Start Service
Control Debug Information from Cisco Unified Communications Manager If you are experiencing phone problems that you cannot resolve, Cisco TAC can assist you. You will need to turn debugging on for the phone, reproduce the problem, turn debugging off, and send the logs to TAC for analysis.
Page 343: Additional Troubleshooting Information
Additional Troubleshooting Information If you have additional questions about troubleshooting your phone, go to the following Cisco website and navigate to the desired phone model: http://www.cisco.com/cisco/web/psa/troubleshoot.html Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 344 Additional Troubleshooting Information Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 345: Maintenance
Cisco Unified IP Phone Cleaning, page 332 Phone Reset Options Performing a reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and resets or restores various configuration and security settings. The following types of phone resets are available: •...
Page 346: Reset The Phone To The Factory Settings From The Keypad
To perform a factory reset of a phone, Procedure Step 1 Press Applications. Step 2 Choose Administrator Settings > Reset Settings > All. If required, unlock the phone options. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 347: Perform Network Configuration Reset
Deletes only the CTL file from the phone. Procedure Step 1 From the Admin Settings menu, if required, unlock phone options. Step 2 Choose Reset Settings > Security . Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 348: Quality Report Tool
You can configure user Cisco IP Phones with QRT. When you do so, users can report problems with phone calls by pressing Report Quality. This softkey or button is available only when the Cisco IP Phone is in the Connected, Connected Conference, Connected Transfer, or OnHook states.
Page 349: Video Metrics
The phones do not support video metrics. This means that you can't see the following information about the video portion of a call: • videoContentType • videoDuration • numberVideoPacketsSent Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...
Page 350: Cisco Unified Ip Phone Cleaning
Cisco Unified IP Phone Cleaning To clean your Cisco Unified IP Phone, use only a dry soft cloth to gently wipe the phone and the phone screen. Do not apply liquids or powders directly to the phone. As with all nonweatherproof electronics, liquids and powders can damage the components and cause failures.
Page 351: International User Support
Unified Communications Manager Endpoints Locale Installer By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP Phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster.
Page 352: Language Limitation
For example, the phone screen will show text in Korean, but the 2 key on the keypad will display a b c 2 A B C. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0...

This manual is also suitable for:

9951 8961

Cisco 9971 Administration Manual

Table of Contents

Technical Details

CHAPTER 1 Technical Details

CHAPTER 2 Cisco Unified IP Phone Descriptions

Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager

CHAPTER 3 Voip Wireless Network Setup for Cisco Unified IP Phone 9971

Cisco Unified IP Phone Installation

CHAPTER 4 Cisco Unified IP Phone Installation

Cisco Unified Communications Manager Phone Setup

CHAPTER 5 Cisco Unified Communications Manager Phone Setup

CHAPTER 6 Self Care Portal Management

CHAPTER 7 Cisco Unified IP Phone Accessories

Wall Mounts

Chapter 10

Chapter 11

CHAPTER 12 Cisco Unified IP Phone Customization

CHAPTER 13 Phone Features and Setup

CHAPTER 14 Corporate and Personal Directory Setup

CHAPTER 17 Troubleshooting 301

CHAPTER 18 Maintenance

CHAPTER 19 International User Support

Quick Links

Cisco Unified Communications Manager 10.0

Chapters

Troubleshooting

Related Manuals for Cisco 9971

Summary of Contents for Cisco 9971