Cisco 9971 Quick Reference Manual

The Cisco 9971 IP telephone provides easy access to a
wide range of business features.
SOFT KEYS
Features available based upon the state of your phone
PLACE A CALL
Internal

Lift handset, press the Speaker
button, Headset button or the New Call soft key

Dial the extension
External

Lift handset, press the Speaker
button, Headset button or the New Call soft key

Local–dial 8 + 10 digit number

Long distance–dial 8 + 1 + 10 digit number
LAST NUMBER REDIAL

Press the Redial soft key
DIVERT–For Voicemail Users Only

When the phone is ringing, press the Divert soft key

The call is answered by voicemail
CALL FORWARD
Activate

When the phone is idle, press the Forward All soft
key

Enter the number or press the Messages
for sending calls directly to Voicemail
Cancel

Press the Forward Off soft key
CALL HOLD
Place a Call on Hold

During a call, press the Hold
Retrieve a Call on Hold

Press the Resume soft key or the line button
TRANSFER A CALL

During a call, press the Transfer

Dial the number

Announce the call

Press the Transfer soft key or Transfer
to complete the transfer, and hang up
To Cancel a Transfer
If the person you attempt to transfer a call to is not
available:

Press the Cancel soft key

Press the Resume soft key to return to the original
call
CALL PARK
Park a Call

During a call, press the Park soft key

The call is automatically placed in a park position

The park position is displayed above the soft keys
Retrieve a Parked Call

Dial the park position indicated when the call was
button, line
originally parked

You are now connected
JOIN
button, line
This feature allows you to join two active calls to create a
conference.
Answer the second incoming call

Press the line button next to the line of the second
incoming call (automatically puts the first caller on
hold)
Join these two callers to create a 3-way call

Push the Conference

Press the Active Calls softkey

Choose the held call

Press the Conference softkey
button
CONFERENCE CALL

During a call, press the Conference

button
Dial the number you wish to add to the call

After the party answers, press the Conf soft key to
bring the parties together
Add additional parties

Repeat the above steps, adding up to 5 parties to the
button
call
Reconnect to Conference When Called Party Can't Join
If the person you attempt to bring into the conference is
not available:
button

press the Cancel soft key

press the Resume soft key to return to the original
call
View the conference call members

If this feature is configured on your phone, press the
Show Details soft key
MEET-ME CONFERENCE
Establish a Meet-Me conference

Press the More soft key until the MeetMe soft key
appears

Press the MeetMe soft key

Dial the Meet-Me conference number
Join a Meet-Me Conference

Dial the Meet-Me conference number

You are now connected to the conference
SPEED DIALING

Phone is idle (no dial tone)

Dial the speed code number

Press the SpeedDial soft key

Pick up handset or remain in speaker mode
To program these numbers, please refer to the CUCM
User Reference documentation.
CALL HISTORY

To view missed, received, or placed calls, press the
button
Applications

Select Call History

Choose the line(s) you want a call history for

Toggle between all and missed calls by selecting the
All Calls and Missed soft keys

To place a call to one of the phone numbers from
within the directory, press the Call soft key if the
number can be dialed as it appears

Press the EditDial soft key, edit the dialed number to
include the outside access code, then press the Call
soft key if it's an external number
button
button