Cisco 9971 Quick Reference Manual

TO MAKE A CALL

Lift Handset or press the Speaker/Headset key

Dial number (press 0 for external calls)

REDIAL LAST NUMBER


Press the REDIAL soft key

CALL HOLD


From an existing conversation, press

Press to get the caller back from hold.

If there are multiple calls on hold, scroll to the
desired line before pressing the Resume soft key

TO TRANSFER A CALL


During a call, press TRANSFER

Dial the number

Press TRANSFER to complete the transfer
OR

If the person you attempt to transfer the call to is
not available, press the Cancel soft key and the
Resume soft key to return to the original caller
CALL FORWARD (DIVERSION)

When your phone is idle, press the Forward All
soft key.

Enter the number (including 0 if it is an external
number), OR press key for sending calls
directly to Voicemail

To undivert, press Forward All
Cisco IP Phone 9971 Quick Reference Guide
Features & Functions
1 Phone screen 11 Mute
2 Session 12 Headset
3 Back 13 Volume
4 Release 14 Voicemail
5 Navigation/Select 15 Soft Keys
6 Conference 16 Applications
7 Hold 17 Address Book
8 Transfer 18 Programmable Buttons
9 Key pad 19 Call/Voicemail indicator
10 Speakerphone 20 Video Camera
CONFERENCE (up to 8
Participants)

While a call is in progress, press the conference
key and call the next party

Press the conference key to connect the parties

Repeat the above steps to add additional parties

If the person you attempt to bring into the
conference is not available, press Cancel soft key
and then the Resume soft key to return to the
conference call
CALL PICK-UP GROUP
When a phone is ringing within your group:

Lift the handset or press Speaker/Headset key;

Press the PickUp softkey

The call will be answered by your handset.
VIEW MISSED CALLS

Press the Applications button

Select Call History

Select Missed Calls

VOLUME CONTROL


With your phone idle, press the volume key to hear
the current ring volume

With the phone off-hook, press the volume button to
change the handset or speaker volume