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Cisco 9971 User Manual

Cloud voice service unified ip phone
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Cloud Voice Service
Cisco Unified IP Phone 9971 User Guide
(Version 1.0)

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Summary of Contents for Cisco 9971

  • Page 1 Cloud Voice Service Cisco Unified IP Phone 9971 User Guide (Version 1.0)

  • Page 2: Table Of Contents

    Cloud Voice Service Table of Content Phone Set Features and Functions ..................3 Operation for IP Phone 9971 ..................3 Location of Control ......................4 Preference Setup ........................7 Adjust Brightness ......................7 Adjust Ringtone ......................7 2.2.1 Change Volume ...................... 7 2.2.2...

  • Page 3: Phone Set Features And Functions

    Anti-theft security lock connector Camera pin holes (for Cisco Unified Video Camera) Secure Digital I/O (SDIO) slot (not used for this release) Note: IP Phone 9971 cannot function properly when there is a failure in power supply. Version 1.0 ©Wharf T&T Limited 2011...

  • Page 4: Location Of Control

    Cloud Voice Service Location of Control Item Description Phone screen Shows information about your phone, including directory number, call information (for example caller ID, icons for an active call or call on hold) and available softkeys. Phone screen items, such as menu options and softkeys, are touch- sensitive.
  • Page 5 Cloud Voice Service • Solid red —Shared line in-use remotely. Pressing this button allows you to barge in on the call (if Barge is enabled). • Pulsing red —Shared line call put on hold remotely. Pressing this button resumes the held call. (The positions of the session buttons and feature buttons can be reversed on phones that use a locale with a right-to-left reading orientation, such as Hebrew and Arabic.)
  • Page 6 Cloud Voice Service corporate directory, or call history. Phone display Can be positioned to your preferred viewing angle. Programmable Each corresponds with a phone line, speed dial, and calling feature. feature buttons Pressing a button for a phone line displays the active calls for that line. If (also called feature you have multiple lines, you may have an All Calls button that displays a buttons)

  • Page 7: Preference Setup

    Cloud Voice Service Preference Setup Adjust Brightness As the IP Phone display may be affected by the lighting of the office, you can adjust the brightness accordingly. 1. Press the Applications button 2. Select Preferences. (Use the Navigation bar and Select button to scroll and select.) 3.

  • Page 8: Adjust Wallpaper

    Cloud Voice Service Change the Wallpaper There are some standard IP phone wallpaper background templates prepared by Wharf T&T. You can easily change it accordingly. 1. Press the Applications button 2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.) 3.

  • Page 9: Basic Features

    Cloud Voice Service Basic Features Placing a Call There are 4 options for placing a new call: 1. When using the handset, lift the handset and dial a number. 2. To make a new call on the current line, press the NewCall softkey and dial the number.

  • Page 10: Call Management Features

    Cloud Voice Service Note: If you are using mute along with the speakerphone, lifting the handset will disengage mute function Call Management Features Putting a Call on Hold During the call conversation, you can put the other call party temporarily on- hold.

  • Page 11: Redialing The Last Number Dialed

    Cloud Voice Service During the call conversation (not ‘On-hold’ mode), if you wish to transfer your call conversation to another party, you can: 1. Press the Transfer button 2. Enter a 8-digit local number / a 4-digit extension number of the recipient. 3.

  • Page 12: Setting Up Call Forwarding From Your Computer

    Cloud Voice Service 5. To cancel call forwarding, please dial 2112 1113 to deactivate the call forwarding setting accordingly. Note: Starter Cloud Voice Password is your Cloud Voice Number For security reason, please change your Cloud Voice Password regularly by login to Cloud Voice User Portal accordingly.

  • Page 13: Call Pickup

    Cloud Voice Service Tips: To view and remove conference participants, you can press Show Details button and press Remove button to remove a conference participant. Call Pickup 4.7.1 Call Pickup within your Group When the phone of your pickup group member rings, you can use your own phone to pick up and answer the call directly.

  • Page 14: Switching Call Conversation To Mobile

    Cloud Voice Service Note: 1. Please remember to submit your mobile phone number to Wharf T&T before you can enjoy SIM-Ring Mobility. If the call is not answered in desk IP Phone and you have Enable Mobile Connect, the incoming call will be diverted to your mobile phone after 4 seconds. 4.8.2 Switching Call Conversation to Mobile When you are using IP Phone for call conversation with your business...

  • Page 15: Voicemail Service

    Cloud Voice Service VoiceMail Service Activating VoiceMail 5.1.1 Activating VoiceMail on your IP Phone 1. Press the Message button on your IP Phone. 2. Enter your VoiceMail PIN followed by “#”. 3. Follow the voice instructions to change the VoiceMail PIN to activate the VoiceMail service.

  • Page 16: Remote Access To Voicemail

    Cloud Voice Service Remote Access to VoiceMail 1. Dial the access number 2112-1234. [Please dial (852) 2112-1234 when you are accessing VoiceMail service from oversea.] 2. A welcome greeting message will be announced and please select the language by pressing ‘1’ for Cantonese / ‘2’ for English. 3.

  • Page 17: Visual Voicemail

    Cloud Voice Service Visual VoiceMail By using Visual VoiceMail service, your voicemail messages will be displayed in your IP phone so that you can prioritize which messages to listen first. 1. Press and select Visual Voicemail. 2. Enter your VoiceMail PIN for your voicemail account. (Toggle on Remember Me to keep you sign-in status) 3.

  • Page 18: Using Phone Log

    Cloud Voice Service Using Phone Log If your phone display indicates that you have missed calls, you can use the Missed Call option on the Directory menu to view your call history and to call back the person that you have missed. You can also view call history and place calls from the Received Calls and Placed Calls directories.

  • Page 19: Extension Mobility

    Cloud Voice Service Extension Mobility The Extension Mobility feature allows you to associate your phone number and user profile with any IP Phone. When you use your IP Phone Personal Identification number (PIN) to login to an IP Phone, your assigned telephone number, and the settings that you have established will be associated with that phone.

  • Page 20: Password Management

    Cloud Voice User Portal Presence Communicator Service – Cisco Unified Personal Communicator (Account and VoiceMail Login) Mobility Apps Services – Cisco Mobile 8.1 (Configuration of VoiceMail, Desk Phone Integration and Corporate Directory) Retrieval of VoiceMail via Outlook 2000 Change the IP Phone PIN 1.
  • Page 21 Cloud Voice Service 9. Enter New PIN and Confirm PIN 10. Click Save Note: Starter IP Phone PIN is your Cloud Voice Number The New IP Phone PIN will be applied to the following services Personal Directory Extension Mobility Version 1.0 ©Wharf T&T Limited 2011...

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