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Cisco Unified 8961 User Manual

User guide for cisco unified communications manager 9.0 (sip)
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Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco
Unified Communications Manager 9.0 (SIP)
First Published: June 30, 2011
Last Modified: March 31, 2015
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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Summary of Contents for Cisco Unified 8961

  • Page 1 Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP) First Published: June 30, 2011 Last Modified: March 31, 2015 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com...
  • Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

  • Page 3: Table Of Contents

    General Phone Information Connect Footstand Adjust Phone Display Viewing Angle Navigate and Select Items Power Save and Power Save Plus Power Save Power Save Plus Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
  • Page 4 Assistant Manager Status Menu Manager Settings Menu on Assistant Phone Log In to IPMA Service on Phone Preferences Ringtone Change Ringtone Wallpaper Change Wallpaper Brightness Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
  • Page 5 Sign In to WLAN Change WLAN Sign-In Running Applications View Active Applications Switch to Active Application Close Active Application Phone Information View Phone Information Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
  • Page 6 Listen to Voice Messages Calling Features C H A P T E R 5 Feature Buttons and Softkeys Survivable Remote Site Telephony Overview Basic Call Options Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
  • Page 7 Answer a Call Using Group PickUp and a Group PickUp Number Answer a Call Using Group PickUp and a Phone Number Answer Call Using Other PickUp Call Waiting Respond to Call Waiting Notification Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
  • Page 8 Respond to Hold Reversion Notification Hunt Groups Sign In and Out of Hunt Group Display Queue Statistics Intercom Place Dedicated Intercom Call Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP) viii...
  • Page 9 Secure and Nonsecure Indication Tone Shared Lines Monitoring and Recording Speed Dial Place a Call with a Speed-Dial Button Use Speed-Dial Code On-Hook Use Speed-Dial Code Off-Hook Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
  • Page 10 Phone Services Subscribe to Service Search for Services Change or End Services Change Service Name Add Service to Programmable Feature Button User Settings Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
  • Page 11 Place a Call on the Key Expansion Module Configure KEM Buttons Adjust Key Expansion Module Brightness Cisco Unified Video Camera Cisco Unified Video Camera Features Camera Lens Shutter Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
  • Page 12 Missing All Calls Button Personal Directory Troubleshooting Cannot Sign In to Personal Directory User Options Web Page Problems Cannot Access User Options Web Pages Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
  • Page 13 Cisco Product Security Overview Accessibility Features Additional Information Warranty C H A P T E R 1 0 Cisco One-Year Limited Hardware Warranty Terms Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP) xiii...
  • Page 14 Contents Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 15: Features Of Your Cisco Unified Ip Phone

    The following sections describe attributes of the Cisco Unified IP Phone 8961. Phone Connections for Cisco Unified IP Phone 8961 Connect your phone to the corporate IP telephony network, using the following diagram. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 16: Buttons And Hardware

    For example, the USB port on your phone can support a maximum of five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device). Many third-party USB products count as multiple USB devices, for example, a device containing USB hub and headset can count as two USB devices.
  • Page 17 Shows information about your phone, including directory number, call information (for example, caller ID, icons for an active call or call on hold) and available softkeys. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
  • Page 18 Allow you to access the softkey options (for the selected call or menu item) displayed on your phone screen. Back button Returns to the previous screen or menu. Release button Ends a connected call or session. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 19: Cisco Unified Ip Phone 8961, 9951, And 9971 User Guide For Cisco Unified Communications Manager 9.0 (Sip

    This audio path does not change until you select a new default audio path (for example, by picking up the handset). Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 20: Phone Screen

    (steady red). Phone Screen The way that your system administrator set up your phone determines what is displayed on your phone screen. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 21: Phone With Single Line

    If you select a different call (for example, you press a feature button, press the Navigation pad, or answer a ringing call), the softkey options may change. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 22: Phone With Multiple Lines

    If you select a different call (for example, you press a feature button or the Navigation pad, or answer a ringing call), the softkey options may change. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 23: Cisco Unified Ip Phone 9951

    The following sections describe attributes of the Cisco Unified IP Phone 9951. Phone Connections for Cisco Unified IP Phone 9951 Connect your phone to the corporate IP telephony network, using the following diagram. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 24: Cisco Unified Ip Phone 8961, 9951, And 9971 User Guide For Cisco Unified Communications Manager 9.0 (Sip

    IEEE 802.3af and 802.3at power enabled Computer port (10/100/1000 PC) connection Camera pin holes (for Cisco Unified Video Camera) The following picture shows the side of the phone. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 25: Bluetooth

    • Programmable feature buttons (left side): Use to view calls on a line or access features such as Speed Dial or All Calls. These buttons are also called feature buttons. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 26: Cisco Unified Ip Phone 8961, 9951, And 9971 User Guide For Cisco Unified Communications Manager 9.0 (Sip

    Shows information about your phone, including directory number, call information (for example, caller ID, icons for an active call or call on hold) and available softkeys. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 27: Cisco Unified Ip Phone 8961, 9951, And 9971 User Guide For Cisco Unified Communications Manager 9.0 (Sip

    Allow you to access the softkey options (for the selected call or menu item) displayed on your phone screen. Back button Returns to the previous screen or menu. Release button Ends a connected call or session. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 28: Cisco Unified Ip Phone 8961, 9951, And 9971 User Guide For Cisco Unified Communications Manager 9.0 (Sip

    This audio path does not change until you select a new default audio path (for example, by picking up the handset). Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 29: Phone Screen

    (steady red). Phone Screen The way that your system administrator set up your phone determines what is displayed on your phone screen. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 30: Phone With Single Line

    If you have multiple lines, you can use All Calls to view all calls on all lines. Your system administrator can also set up your primary line key to automatically display all calls on all lines. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 31: Cisco Unified Ip Phone 8961, 9951, And 9971 User Guide For Cisco Unified Communications Manager 9.0 (Sip

    If you select a different call (for example, you press a feature button, press the Navigation pad, or answer a ringing call), the softkey options may change. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 32: Cisco Unified Ip Phone 9971

    The following sections describe attributes of the Cisco Unified IP Phone 9971. Phone Connections for Cisco Unified IP Phone 9971 Connect your phone to the corporate IP telephony network, using the following diagram. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 33: Cisco Unified Ip Phone 8961, 9951, And 9971 User Guide For Cisco Unified Communications Manager 9.0 (Sip

    Computer port (10/100/1000 PC) connection Secure Digital I/O (SDIO) slot (not used for this release) Handset connection The following picture shows the side of the phone. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 34: Wireless Connection And Bluetooth

    For example, your phone can support five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port. Many third-party USB products count as multiple USB devices, for example, a device containing USB hub and headset can count as two USB devices.

  • Page 35: Cisco Unified Ip Phone 8961, 9951, And 9971 User Guide For Cisco Unified Communications Manager 9.0 (Sip

    ID, icons for an active call or call on hold) and available softkeys. Phone screen items, such as menu options and softkeys, are touch-sensitive. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 36: Cisco Unified Ip Phone 8961, 9951, And 9971 User Guide For Cisco Unified Communications Manager 9.0 (Sip

    Hebrew and Arabic. Back button Returns to the previous screen or menu. Release button Ends a connected call or session. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 37: Cisco Unified Ip Phone 8961, 9951, And 9971 User Guide For Cisco Unified Communications Manager 9.0 (Sip

    This audio path does not change until a new default audio path is selected (for example, by picking up the handset). Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 38: Phone Screen

    (steady red). Phone Screen The way that your system administrator set up your phone determines what is displayed on your phone screen. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 39: Phone With Single Line

    If you handle many calls at one time, use Answer to answer the oldest incoming call without having to scroll down the call list and select the call. For more information, contact your system administrator. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 40: Cisco Unified Ip Phone 8961, 9951, And 9971 User Guide For Cisco Unified Communications Manager 9.0 (Sip

    Displays if you or your system administrator assigned a speed dial to the programmable feature button. Nonprimary line labels Display information about nonprimary phone lines. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 41: General Phone Information

    This section contains information which is common to all the IP Phone models in this guide. Connect Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 42: Adjust Phone Display Viewing Angle

    The following figure shows the display angle of the Cisco Unified IP Phone 9971. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 43: Navigate And Select Items

    • The selected line is displayed on the phone screen header. • Color of the icon (on the line label) changes to blue. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 44: Power Save And Power Save Plus

    (for example, your work hours or work days change), contact your system administrator to have your phone reconfigured. For more information about EnergyWise and your phone, contact your system administrator. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 45: Clean The Phone Display

    If your phone is wall-mounted, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 46: Phone And Cable Lock

    Phone and Cable Lock You can secure the Cisco Unified IP Phone 8961, 9951, and 9971 to a desktop by using a laptop cable lock. The lock connects to the antitheft security connector on the back of the phone and the cable can be secured to a desktop.

  • Page 47: Chapter 2 Applications

    For each call record or call group, an icon to the left of the caller ID shows the call type: • Received: • Placed: • Missed: If the caller ID is unavailable, “Unknown” is displayed, and the phone number is listed. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 48: Line Status In Call History

    Each call history item in the Call History lists displays an icon to identify the state of the line. The following states are available: • Unknown • Idle • Busy • DND Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 49: View Call History

    While on a connected call, press Show Details to show the Call Details screen. This screen displays single call information and call duration and updates each second. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 50: Filter Call History

    Step 4 When the phone is in idle, you can press the down arrow on the Navigation pad to display the On-Hook Dialing screen. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 51: Edit Number From Call History

    To delete an individual call record, press Delete. You may need to press More first. Step 5 To delete a call group, press Delete to delete all calls in the group. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 52: Cisco Ip Manager Assistant

    The Manager Status window is divided into the Assistant Watch area and the Assistant and Features area. The Assistant Watch area is located at the top of the status window and displays the caller ID as well as the Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 53: Manager Settings Menu

    Toggles between Inclusive or Exclusive filters. Assistant Displays the active assistant. The manager can select other available assistants from this option. See Select Assistant, on page Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 54: Select Assistant

    Sign On (SSO). If you have logged into the Assistant Console you do not need to log in to the IPMA service on the phone. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 55: Assistant Console

    Toggles the settings for CallPlane OverWrite and Smart Sorting. If the Set Divert Target field is highlighted, press Select to display the assistant Divert Target screen. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 56: Set Divert Target

    Step 2 Press AsstSett to open the Assistant Settings Menu. If AsstSett is not visible, press More. You may need to press More twice. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 57: Enable Smart Sorting

    Table 5: Softkeys in the Assistant Manager Status Window Softkey Description More Switches among pages. Press this key if a required key is not visible. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 58: Manager Settings Menu On Assistant Phone

    If the divert target is set to be blank, then the divert target is saved as Assistant. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 59: Log In To Ipma Service On Phone

    Step 9 To apply the ringtone to all lines, press Apply To All. Step 10 Press Return to return to the Preferences screen. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 60: Wallpaper

    If your system administrator has set up the Bluetooth feature for your phone, you can turn it on and off from your phone. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 61: Turn On Bluetooth

    Use the Navigation pad and Select button to select Preferences. Step 3 Select Headset Sidetone. Step 4 Select one of the following sidetone levels: • Off Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 62: Call Notifications

    Step 2 Highlight Call notifications and press Select. The currently available filter options display. Step 3 Highlight the filter to apply and press Select. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 63: Barge Confirmation

    The font size affects the labels in the call screen (caller name and feature key label) and the caller name in Call History. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 64: Change Call Screen Font Size

    Procedure Step 1 Press Applications Step 2 Use the Navigation pad and Select button to scroll and select Accessories. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 65: View Accessories Details

    A list of phone accessories displays. Step 3 Select Analog Headset and press Setup. The phone screen displays the wideband status for the analog headset. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 66: Add Bluetooth Accessory

    Select a Bluetooth accessory and press Delete. The Bluetooth accessory disconnects (if it was connected) and does not display on the Accessories list. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 67: Connect Bluetooth Accessory

    Use the Navigation pad and Select button to scroll and select Accessories. Step 3 Select Cisco Unified Video Camera and press Details. Step 4 Press Return to return to the Accessories screen. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 68: View Camera Setup

    Select Cisco Unified Video Camera. Step 4 Select Brightness. • To increase brightness, press the right or up arrow on the Navigation pad. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 69: Adjust Camera View Area

    Wi-Fi connectivity. For information about enabling WLAN on your phone, the WLAN security modes available on your phone, and the site survey that displays the access point information, contact your system administrator. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 70: Sign In To Wlan

    Press the down arrow on the Navigation pad to enter a password. Step 5 Press Select and from the keypad, enter a password. Step 6 Press Sign-in. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 71: Running Applications

    Select a running application and press Close App to close the application. • Press Close to close the application without saving the changes. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 72: Phone Information

    If your phone is configured for VPN Client, the status of Auto-Detect Network Connection determines if a VPN connection is possible. The status depends on the following situations: • When your phone is located outside the corporate network: Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 73: Connect Through Vpn

    • Enable or disable VPN: If Auto-Detect Network Connection is disabled, toggle the VPN Enabled field to control the ability of the phone to attempt a VPN connection. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 74: Cisco Vxc Vpn

    Your administrator can set up the phone to direct all traffic across one shared VPN tunnel or split the phone and Cisco VXC traffic between two separate tunnels. In the latter case, your administrator can also set up the phone to prompt you to sign in only once to establish both tunnels or to sign in separately for each tunnel.

  • Page 75: Contacts

    Personal Directory, page 62 Contacts Overview The Cisco Unified IP Phone 8961, 9951, and 9971 provide you with access to corporate and personal contacts. You may see other directories listed in Contacts. For more information, see your system administrator. Corporate Directory The Corporate Directory contains corporate contacts that you can access on your phone.

  • Page 76: Search And Dial Contact While On Call

    • User Options Web Pages—Using User Options web pages, you can also set up and use your personal directory. Related Topics User Options Web Pages, on page 115 Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 77: Personal Directory Options

    Make sure you include any required access codes, such as 9 or 1. Step 8 Press Submit to add the entry to your personal directory. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 78: Search For Entry In Personal Directory

    Select Personal Address Book and search for an entry. Step 4 Press Select. Step 5 Press Edit. Step 6 Press Delete. You may need to press More first. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 79: Edit Personal Directory Entry

    Step 7 Scroll to an unassigned fast-dial index. You may have to press Next to get to more fast-dial indexes. Step 8 Press Select. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 80: Place Call Using Fast-Dial Code

    Select the fast-dial code that you want to delete and press Remove. You may need to press More first. Step 5 Select the index to delete. Step 6 Press Remove. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 81: Messages

    Check for Voice Messages Procedure Check for voice messages in any of these ways: • Look for a solid red light on your handset. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 82: Listen To Voice Messages

    Voicemail icon • On a Cisco Unified IP Phone 9971 touchscreen, press Voicemail Step 2 Follow the prompts to listen to your voice messages. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 83: Calling Features

    Divert, page 93 • Do Not Disturb, page 93 • Extension Mobility, page 94 • Fast Dial, page 94 • Forced Authorization Code, page 95 Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 84: Feature Buttons And Softkeys

    Feature Name Dedicated Feature Programmable Softkey Button Feature Button Alert Calls All Calls Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
  • Page 85 Group Pickup Hold Hunt Groups Intercom Malicious Call Identification (MCID) Meet Me Mobile Connect Mute Other Pickup Privacy Quality Reporting Tool (QRT) Redial Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 86: Survivable Remote Site Telephony Overview

    Supported Notes New Call End Call Redial Answer Hold Resume Conference Conference to Active Calls (Join) The Active Calls softkey does not display. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
  • Page 87 Enhanced Message Waiting Message count badges do not Indication appear on the phone screen. Only the Message Waiting icon displays. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 88: Basic Call Options

    Dial, • Press Turn On to enable the Enable Video On/Off feature, or press Return to return to the Setup screen. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 89: Place Call Using Speakerphone

    • The active call ends • The phone provides dial tone • The New Call window displays Step 2 Enter the number and press Dial. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 90: Actionable Incoming Call Alert

    • You can press the flashing amber session button to answer a ringing call on any line. You do not need to first select the line with the ringing call before answering it. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 91: Answer

    Default line filters are configured by an administrator. Related Topics Custom Line Filters, on page 90 Actionable Incoming Call Alert, on page 76 Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 92: Assured Services For Sip Lines

    Retrieve the handset from the cradle. Step 2 Press PrecLevel. Step 3 Select the desired priority level for the call. Step 4 Enter the destination number. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 93: Auto Answer

    Barge allows you to add yourself to non-private calls on a shared line. You can convert the call into a conference and add new participants. Related Topics Prompt for Barge, on page 105 Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 94: Call Back

    To determine if you are an authorized chaperone, contact your system administrator. The chaperone answers a call, creates a conference call, and remains on the conference call to chaperone and record the call. Cisco Unified IP Phones that are set up with the Call Chaperone feature also have a Record button.

  • Page 95: Call Forward

    • Call forward is phone-line specific. If a call reaches you on a line where call forwarding is not enabled, the call rings as usual. • Your system administrator can set up other call-forward options: Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 96: Call Park

    Allows you to park an active call that you answered on your phone, and retrieve it using another phone in the Cisco Unified Communications Manager system. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 97: Park And Retrieve Call Using Park

    Your phone displays the number where the system parked the call. The parked call is put on hold, and you can press Resume to resume the call on your phone. Step 2 From any other Cisco Unified IP Phone in your network, enter the number where the call is parked to retrieve the call. Step 3...

  • Page 98: Park Call Using Assisted Directed Call Park

    • Press Resume to resume the call on your phone. • Retrieve the call from another phone. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 99: Call Pickup

    If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time). Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 100: Answer A Call Using Group Pickup And A Group Pickup Number

    If your phone supports autopickup, you are now connected to the call. Step 3 If the call rings, press Answer to connect to the call. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 101: Call Waiting

    Navigation pad and scroll to the call and press Select to answer it. Your phone puts the original call on hold automatically and connects the ringing call. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 102: Client Matter Code

    Procedure Step 1 Start with a connected call that is not on hold. Step 2 Press Conference and do one of the following: Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 103: Join Calls Into Conference

    Call a new conference participant, but do not add the participant to the conference. Step 2 Press Swap to toggle between the participant and the conference. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 104: Custom Line Filters

    20 custom filters, but only one filter may be active at a time. You can create and manage your filters from the Call notifications menu option, available under Settings > Preferences on your phone. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 105: Add Line Filter

    Step 3 Highlight the filter to be deleted and press Delete. The filter is deleted and no longer appears in the list of filters. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 106: Duplicate Line Filter

    (Optional) Enter a new name for the filter. Step 5 Add or remove available lines from the filter. Step 6 Click Apply. Step 7 To view the filter, press Back. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 107: Divert

    Call History. The DND feature affects all lines on a phone. The feature does not affect intercom or 911 calls. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 108: Extension Mobility

    Fast Dial allows you dial a phone number from the Fast Dial service on your phone. Before you can use Fast Dial on your phone, you must set up Fast Dial on your User Options web page. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 109: Forced Authorization Code

    To put a call on hold, press the Hold hardkey. The Hold icon displays and the line button pulses green. Step 2 To resume the highlighted call, do one of these: Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 110: Swap Between Holding And Active Calls

    Look for a pulsing red line button and the Hold icon. When these indicators display, a call on the shared line has been put on hold remotely by another user. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 111: Hold Reversion

    Sign In and Out of Hunt Group Signing out of a hunt group does not prevent direct calls from ringing your phone. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 112: Intercom

    Step 2 Listen for the intercom alert tone, then begin speaking. Step 3 Press Intercom to end the call. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 113: Line Status

    Your system administrator sets up Line Status indicators on your phone. Line Status Indicators Line Status indicators show the state of a line. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 114: Malicious Call Identification

    Press Report Caller to send a silent notification message to your system administrator. When the silent notification message is sent, your phone provides both a visual and audible confirmation. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 115: Meet Me Conference

    • When you answer the call on one remote destination and then switch the call to a Cisco Unified device that shares lines, the Cisco Unified devices that share the same line display a Remote In Use message.

  • Page 116: Turn Mobile Connect On Or Off For All Remote Destinations From Desk Phone

    Hang up the call on your mobile phone to disconnect the mobile phone, but not the call. Step 3 Press Resume on your desk phone within five to 10 seconds and start talking on the desk phone. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 117: Mute

    Press the Answer softkey on your desk phone within 10 seconds and start talking on the desk phone. Your system administrator sets the number of seconds to answer the call on your desk phone. The Cisco Unified devices that share the same line display a Remote In Use message.

  • Page 118: Plus Dialing

    Privacy applies to all shared lines on your phone. If you have multiple shared lines and Privacy is enabled, others cannot view any of your shared lines. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 119: Prompt For Barge

    The alert closes automatically if the phone opens a new window, if a new alert window opens, or if Note the current session is no longer available for barge. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 120: Quality Reporting Tool

    If the overall call status changes during the call, the protected phone plays the appropriate tone. A protected phone plays a tone or not under these circumstances: Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 121: Shared Lines

    You may hear notification tones during call monitoring and recording. By default, the person who monitors the call and records it (if also configured) does not hear the notification tones. For more information, contact your system administrator. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 122: Speed Dial

    Before you can use speed-dial codes on your phone, you must set up the codes on your User Options web page. Procedure Enter the speed-dial code and press Speed Dial. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 123: Use Speed-Dial Code Off-Hook

    Redial after connecting to a destination using the speed dial, the phone prompts you to enter any required FAC, CMC, or DTMF digits manually. The following examples that show how to use Speed Dial with pauses. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 124: Transfer

    • Press the pulsing green session button of a held call (right side). • Enter the transfer recipient’s phone number. • Scroll to a Call History record and press Call. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 125: Uniform Resource Identifier Dialing

    When you enter a URI address, the maximum length is 254 characters. You can enter the complete domain name to override the default domain. URI dialing works with the other features of your phone: Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 126: Video Calls And Security

    For more information, contact your system administrator. WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by selecting items in a web browser. Your system administrator sets up this feature for you.

  • Page 127: Use Webdialer With Another Online Corporate Directory

    WebDialer is used. Calls will automatically dial after you select a contact from the Cisco directory. • Disable Auto Close: If selected, the call window does not close automatically after 15 seconds. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 128: Sign Out Of Webdialer

    Calling Features Sign Out of WebDialer Sign Out of WebDialer Procedure Select the Sign Out icon in the Make Call or Hang Up window. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 129: User Options Web Pages Overview

    You can use your computer to sign in to your Cisco Unified Communications Manager User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.

  • Page 130: Device Settings

    Enter your password in the Password field. Step 6 Select Login. The Cisco Unified CM User Options home page displays. From this page you can select User Options to select a device, access User Settings, Directory features, your Personal Address Book, and Fast Dials. Step 7 To sign out of your User Options web pages, select Logout.

  • Page 131: Line Settings

    If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. Step 5 In the Incoming Call Forwarding area, select call forwarding settings for various conditions. Step 6 Select Save. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 132: Change Voice Message Indicator Setting Per Line

    In the Ring Settings area, set the option for Ring Setting (Phone Idle) and Ring Setting (Phone Active) from the drop-down menus. The options are: Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 133: Edit Line Text Label For Phone Display

    2 seconds. It also allows you to separate FAC and CMC from the other digits in the speed-dial string. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
  • Page 134 • Automated phone system response, required 4 seconds after the call is connected: 56789# To access this destination, specify the following speed-dial string: 95556543,1234,9876,,56789# Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 135: Set Up Speed-Dial Buttons

    Select a service by using one of these feature buttons: • (Feature button that your system administrator sets up) • Messages • Applications • Contacts Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 136: Subscribe To Service

    On your User Options web page, search for services. Step 2 Select a service name. Step 3 Change the information and select Save. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 137: User Settings

    Your PIN and password allow you to access different features and services. For example, use your PIN to sign in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to sign in to your User Options web pages and Cisco Web Dialer on your personal computer. For more information, contact your system administrator.

  • Page 138: Directory

    • Personal Address Book (PAB), which can also be accessed from your phone • Fast Dials, which can also be accessed from your phone • Cisco Unified Communications Manager Address Book Synchronizer Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 139: Personal Address Book Setup

    Press Edit to modify the name or email address. Step 4 Modify the name or email address. Step 5 Press Phones to modify a phone number. Step 6 Press Update. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 140: Fast Dial Setup

    You can create up to 500 fast-dial and PAB entries. You can create a new fast-dial entry without using a PAB entry. These fast-dial entries are labeled “raw” in the User Options web pages and do not display a configurable text label. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 141: Assign Feature Button For Fast Dial

    On your User Options web page, select User Options > Fast Dials. Step 2 Select Add New. Step 3 (Optional) Change the fast-dial code. Step 4 Enter a phone number. Step 5 Select Save. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 142: Mobility Settings

    Select Delete Selected. Mobility Settings When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations.

  • Page 143: Add New Remote Destination

    • Ring this destination only if the caller is in the allowed access list that you select. • Do not ring this destination if the caller is in the blocked access list that you select. Step 9 Select Save. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 144: Plugins

    For more information, contact your system administrator. Access Plugins You can view plugins only if your system administrator has set them up for you. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
  • Page 145 User Options Web Pages Access Plugins Procedure On your User Options web page, select User Options > Plugins. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
  • Page 146 User Options Web Pages Access Plugins Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 147: Supported Accessories

    Cisco Unified IP Color Add-on module Key Expansion Module Cisco Unified Camera Add-on module — Virtual desktop infrastructure Add-on module (VDI) client Third-Party Accessories Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 148: Usb Devices

    Cisco Unified IP Color Key Expansion Module The Cisco Unified IP Color Key Expansion Module attaches to your Cisco Unified IP Phone 8961, 9951, and 9971 and allows you to add up to 36 extra line appearances or programmable buttons to your phone. The programmable buttons can be set up as phone line buttons, speed-dial buttons, or phone feature buttons.

  • Page 149: Cisco Unified Ip Color Key Expansion Module Features

    The following figure shows a Cisco Unified IP Phone 9971 with three Cisco Unified IP Color Key Expansion Modules. Cisco Unified IP Color Key Expansion Module Features The Cisco Unified IP Color Key Expansion Module includes the following features. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 150: Place A Call On The Key Expansion Module

    Place a Call on the Key Expansion Module Procedure Step 1 Press the line button on the Key Expansion Module. Step 2 Dial a telephone number. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 151: Cisco Unified Video Camera

    If a phone does not have a Cisco Unified Video Camera attached, it can receive only one-way video. Note The Cisco Unified IP Phone 8961 does not support the Cisco Unified Video Camera and does not display video. The following figure shows the Cisco Unified IP Phone 9951 and Cisco Unified Video Camera.

  • Page 152: Cisco Unified Video Camera Features

    Accessories Cisco Unified Video Camera Features Cisco Unified Video Camera Features The Cisco Unified Video Camera includes the following features. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 153: Camera Lens Shutter

    Cisco Unified Video Camera Installation The Cisco Unified Video Camera can be mounted on your Cisco Unified IP Phone 9951 or 9971, or it can be mounted on your computer monitor. If you need help installing or positioning your camera, contact your system administrator.

  • Page 154: Mount Camera On Phone

    Plug the USB extension cable into the USB port on the back of the phone display. Step 4 Place the camera in the mounting clip, as shown in the following figure. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 155: Camera Preferences

    Preview Video allows you to see the view from your camera when you are not in a video call. Use Preview Video before making video calls to help set up and position your camera effectively. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 156: Access Preview Video

    Press Setup. Step 5 Press Turn On to enable the Auto Transmit feature, or press the Return softkey to return to the Setup screen. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 157: Disable Auto Transmit

    • Increasing the view area allows the camera to capture a wider image field. • Decreasing the view area acts as a zoom and narrows the image field. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 158: Video Screen

    Setup screen. Video Screen The Cisco Unified IP Phones supports phone calls that contain video (if present). With these phones, you do not need to install the Cisco Unified Video camera to receive the video portion of a call.

  • Page 159: Enable Full Screen Video

    Press PIP to move the PIP window to a different quadrant of the screen. Step 2 To disable PIP, press PIP five times. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 160: Bluetooth Headsets

    For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone, but some barriers, such as walls or doors, and interference from other electronic devices, can affect the connection. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 161: Vdi Clients

    VDI Clients VDI Clients The Virtual Desktop Infrastructure (VDI) client attaches to the Cisco Unified IP Phone 8961, 9951, or 9971. It provides a virtual environment that allows you to work and collaborate from any device and location at any time.
  • Page 162 Accessories VDI Clients Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 163: Frequently Asked Questions

    • Press the call session on the phone display (for the Cisco Unified IP Phone 9971 only). • Press Resume. • Highlight the call by using the Navigation pad and press Select button. • Press Hold. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
  • Page 164 If you do not exit a running application, it continues to run in the background. How do I connect two calls and then drop from the line myself? Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
  • Page 165 USB extension cable (available from your system administrator) rather than mounting the camera directly on the phone. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
  • Page 166 What does the Preview softkey do? If you have a Cisco Unified Video Camera installed on your phone, you can press Preview to see the view from your camera when you are not in a video call. Try using Preview before making video calls to help set up and position your camera effectively.

  • Page 167: Troubleshooting Tips

    Contact your system administrator to enable the All Calls feature for you or check with your administrator about the Primary Line button functionality. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 168: Personal Directory Troubleshooting

    You are unable to access your User Options web pages. Possible Cause Your password needs to be reset. Solution Contact your system administrator. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 169: Product Safety, Security, Accessibility, And Related Information

    (RF) and audio frequency (AF) signals. Note Not all Cisco IP Telephony products support external devices, cords or cables. For more information, consult the documentation for your phone. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 170: Bluetooth Wireless Headset Performance

    Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of these actions: •...

  • Page 171: Fcc Part 15.21 Statement

    Accessibility Features The Cisco Unified IP Phones 8961, 9951, and 9971 provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. For detailed information about the accessibility features on these phones, see Accessibility Features for the Cisco Unified IP Phone 8961, 9951, and 9971.

  • Page 172: Additional Information

    • Cisco international websites: Allows access to international Cisco websites from www.cisco.com by clicking the Worldwide [change] link at the top of the web page. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)

  • Page 173: Warranty

    Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
  • Page 174 Warranty Cisco One-Year Limited Hardware Warranty Terms Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
  • Page 175 See message indicators call history 33, 50 Auto Answer change font size description Call Park Call Pickup description Call Waiting, description Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP) IN-1...
  • Page 176 Cisco IP Manager Assistant, See IPMA Cisco Mobile Connect., See Mobile Connect phone services Cisco Unified IP Color Key Expansion Module Cisco Unified IP Phone 8961 Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP) IN-2...
  • Page 177 Hold button Meet Me Hold Reversion conference description join notification description responding to notification Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP) IN-3...
  • Page 178 Release button edit a contact remote destination, See user options personal identification number, See Remote Hold phone display 20, 119, 124 change language Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP) IN-4...
  • Page 179 See user options set up subscribe to phone services suspicious call, trace swap 89, 111 conference calls transfer calls Video secure Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP) IN-5...
  • Page 180 Volume button sign out view preferences with Cisco Directory with corporate directory wideband headset wireless connection wallpaper warranty information Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP) IN-6...

This manual is also suitable for:

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