Cisco 8961 Overview
Overview of the cisco unified ip phone
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- Administration manual (378 pages) ,
- User manual (180 pages) ,
- Features (35 pages)
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An Overview of the Cisco Unified IP Phone
The Cisco Unified IP Phone 8961, 9951, and 9971 provide voice communication over an Internet
Protocol (IP) network. The Cisco Unified IP Phone functions much like a digital business phone,
allowing you to place and receive phone calls and to access features such as mute, hold, transfer, speed
dial, call forward, and more. In addition, because the phone is connected to your data network, it offers
enhanced IP telephony features, including access to network information and services, and
customizeable features and services.
The Cisco Unified IP Phone 8961, 9951, and 9971 have the following features:
24-bit color phone screen (Cisco Unified IP Phone 9971 has touchscreen support)
•
Programmable feature buttons that support up to 5 lines (6 lines for the Cisco Unified
•
IP Phone 9971) or can be programmed for other features
Full video capabilities (Cisco Unified IP Phone 9951 and 9971 only)
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Gigabit ethernet connectivity
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Support for an external microphone and speakers
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Bluetooth support for wireless headsets (Cisco Unified IP Phone 9951 and 9971 only)
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Network connectivity by Wi-Fi (Cisco Unified IP Phone 9971 only)
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2 USB ports for Cisco Unified IP Phones 9951 and 9971 and one USB port for Cisco Unified IP
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Phone 8961
A Cisco Unified IP Phone, like other network devices, must be configured and managed. These phones
encode G.711a-law, G.711µ-law, G.722, G.729a, G.729ab, and iLBC, and decode G.711a-law,
G.711µ-law, G.722, G.729, G.729a, G.729b, G.729ab, and iLBC.
This chapter includes the following topics:
Understanding the Cisco Unified IP Phone 8961, 9951, and 9971, page 1-2
•
What Networking Protocols are Used?, page 1-10
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What Features are Supported on the Cisco Unified IP Phone 8961, 9951, and 9971?, page 1-13
•
Understanding Security Features for Cisco Unified IP Phones, page 1-15
•
Overview of Configuring and Installing Cisco Unified IP Phones, page 1-23
•
Terminology Information, page 1-30
•
Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone
Caution
might cause interference. For more information, refer to the manufacturer's documentation of the
interfering device.
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP)
OL-20861-01
1
C H A P T E R
1-1
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Table of Contents
Related Manuals for Cisco 8961
Summary of Contents for Cisco 8961
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Page 1: An Overview Of The Cisco Unified Ip Phone
• Network connectivity by Wi-Fi (Cisco Unified IP Phone 9971 only) • 2 USB ports for Cisco Unified IP Phones 9951 and 9971 and one USB port for Cisco Unified IP • Phone 8961 A Cisco Unified IP Phone, like other network devices, must be configured and managed. These phones encode G.711a-law, G.711µ-law, G.722, G.729a, G.729ab, and iLBC, and decode G.711a-law,... -
Page 2: Table
(The position of session buttons may be reversed with that of programmable feature buttons on phones using a locale with a right-to-left reading orientation, such as Hebrew and Arabic.) Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01... - Page 3 16 Applications button Opens the Applications menu. Depending on how your system administrator sets up the phone, use it to access applications such as call history, preferences, and phone information. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01...
- Page 4 Figure 1-2 shows the main components of the Cisco Unified IP Phone 9951. Figure 1-2 Cisco Unified IP Phone 9951 12 11 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01...
- Page 5 Transfer button Transfers a call. Keypad Allows you to dial phone numbers, enter letters, and choose menu items (by entering the item number). Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01...
- Page 6 Handset with light The handset light strip lights up to indicate a ringing call (flashing red) or a new voice strip message (steady red). Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01...
- Page 7 Figure 1-3 shows the main components of the Cisco Unified IP Phone 9971. Figure 1-3 Cisco Unified IP Phone 9971 11 10 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01...
- Page 8 The speakerphone audio path does not change until a new default audio path is selected (for example, by picking up the handset). If external speakers are connected, the Speakerphone button selects them as the default audio path. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01...
- Page 9 Handset with light The handset light strip lights up to indicate a ringing call (flashing red) or a new voice message strip (steady red). Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP) OL-20861-01...
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Page 10: Purpose
Cisco Unified Communications Manager System Guide. If you cannot use option 150, you may try Note using DHCP option 66. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP) 1-10 OL-20861-01... - Page 11 The Cisco Unified IP Phone supports LLDP on the Protocol (LLDP) protocol (similar to CDP) that is supported PC port. on some Cisco and third-party devices. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP) 1-11 OL-20861-01...
- Page 12 When security is implemented, Cisco Unified IP and authenticating communications. Phones use the TLS protocol when securely registering with Cisco Unified Communications Manager. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP) 1-12 OL-20861-01...
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Page 13: Table Of Contents
Cisco Unified Communications Manager and the rest of the IP network. By using DHCP, you have fewer settings to configure on a phone, but if your network requires it, you can manually configure an IP Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP) 1-13... -
Page 14: Configuring Telephony Features
You can configure parameters such as DHCP, TFTP, and IP settings on the phone itself. You can also obtain statistics about a current call or firmware versions on the phone. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP) 1-14... -
Page 15: Providing Users With Feature Information
Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation. -
Page 16: Overview Of Supported Security Features
9971 support. For more information about these features and about Cisco Unified Communications Manager and Cisco Unified IP Phone security, refer to Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP) 1-16 OL-20861-01... - Page 17 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP) 1-17...
- Page 18 Cisco Unified CM server are encrypted. Related Topics Identifying Secure (Encrypted) Phone Calls, page 1-19 • Security Restrictions, page 1-23 • Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP) 1-18 OL-20861-01...
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Page 19: Understanding Security Profiles
As participants are added, Cisco Unified Communications Manager verifies the security mode of each phone and maintains the secure level for the conference. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP) 1-19... - Page 20 A secure call is established when your phone, and the phone on the other end, is configured for secure calling. The other phone can be in the same Cisco IP network, or on a network outside the IP network. Secured calls can only be made between two phones. Conference calls and other multiple-line calls are not supported.
- Page 21 Level, call rejected.” Secure MeetMe Minimum security level is Only secure conference bridge available and used non-secure Conference accepts all calls Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP) 1-21 OL-20861-01...
- Page 22 Unified IP Phones, be sure that you have properly configured the other components before enabling it on the phone. See the “802.1X Authentication and Transaction Status” section on page 7-15 more information. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP) 1-22 OL-20861-01...
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Page 23: Security Restrictions
Enabled—If you are using a switch that supports multi-domain authentication, you can enable – the PC port and connect a PC to it. In this case, Cisco Unified IP Phones support proxy EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached PC. - Page 24 Configuration, Cisco Unified Communications Manager Administration • Guide. Autoregistration Configuration, Cisco Unified Communications Manager Administration Guide. • Cisco Unified Communications Manager Bulk Administration Guide. • Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP) 1-24 OL-20861-01...
- Page 25 URL buttons. You can add a Privacy, All Calls, or Mobility button to meet user See the “Modifying Phone Button Templates” section on needs. page 8-29. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP) 1-25 OL-20861-01...
- Page 26 They are on the phone by default, and they can only be removed from the phone if you disable them in Cisco Unified Communications Manager administration. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP) 1-26 OL-20861-01...
- Page 27 Administration Guide. services. Some phones, such as those in conference Note rooms, do not have an associated user. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP) 1-27 OL-20861-01...
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Page 28: Installing Cisco Unified Ip Phones
Adds primary and secondary directory numbers and features associated with directory numbers to the phone. Verifies that phone is configured properly. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP) 1-28 OL-20861-01... - Page 29 Configure a wireless network profile on the phone. • The wireless LAN on the phone does not activate when Note there are ethernet cables connected on the phone. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP) 1-29 OL-20861-01...
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Page 30: Terminology Information
Table 1-11 highlights some of the differences in terminology found in the Cisco Unified IP Phone 8961, 9951, and 9971 User Guide and the Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide and Cisco Unified Communications Administration Guide.