Far-End Problem; Codec - No Self-View; Using A Remote Control (C Series, Sx20); Using The Touch Interface (C Series, Sx20) - Cisco TelePresence C20 Troubleshooting Manual

Far-end problem

it is important to determine where the problem originates. Even though a problem manifests itself on
your system it may be as a result of a problem with the other participants system (far-end). For example
the remote site may be receiving video and audio with no problems at all from your system, but the
local system cannot see any video from the remote site. This may well be related to a problem with
the remote site camera and have nothing to do with the local system.
in situations like these it is worth getting the far end participant to ensure their system is operating
correctly, as well as troubleshooting locally.
Codec – no self-view
if you are not seeing any image from the camera and have confirmed the camera is functioning
(see "Camera" on page 16), make sure the main video source is set correctly and that there is a
signal being received on this input. This can be done using multiple methods.

Using a remote control (C Series, SX20)

Open the Settings menu. Under Main Source
Tip You can check that a signal is being received on each input by selecting Main Source which then
lists all the possible inputs. You can move up and down to each source and press the 1
the remote to display the input statistics for that input. This will show if there is anything connected
and what the resolution and frame rate is.
D15029.01 Troubleshooting Guide TC6.0, April 2013.
check that the Main Camera is selected.
st

Using the Touch interface (C Series, SX20)

Tap Settings icon (top right) then
To check that the input chosen is receiving a video signal choose
Touch panel. Scroll down this page to the Video input section and you will see the various connected
inputs.

Web Interface

From the web interface navigate to
-> MainVideoSource
Default inputs for main video source (camera) are C Series and SX20 =1, EX60 and MX series =2, EX90=3
From the web interface you can also confirm that certain inputs are receiving a signal by navigating to
Configuration -> Peripherals
soft key on
10
Troubleshooting Guide TC6.0
Main Source Selection and ensure the Main camera is selected.
Settings -> System information
Configuration -> System Configuration -> Video -> General Settings
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