Cisco TelePresence C20 Troubleshooting Manual page 3

Certificates ....................................................................................................................... 22
CUCM CApF ..................................................................................................................... 22
How to factory reset your device .......................................................................................22
Suggested methods ............................................................................................................. 22
Factory reset using the Touch interface ............................................................................... 23
Factory reset using the web interface .................................................................................. 23
Factory reset using SSH, Telnet and serial connection ........................................................ 24
Factory reset - physical reset method for C20, EX60, EX90, MX200, MX300 and SX20 .. 24
Factory reset the Touch panel .............................................................................................. 26
running temperature of systems ......................................................................................... 26
Release and option keys .................................................................................................... 27
release keys......................................................................................................................... 27
Option keys ........................................................................................................................... 27
Adding option keys ........................................................................................................... 27
How to create a support ticket ..........................................................................................28
Getting required log files from the system ........................................................................28
Basic log capturing ............................................................................................................... 28
Sip and H.323 call flow logging ............................................................................................ 29
Capturing Sip and H.323 signaling messages ................................................................. 29
packet capture .................................................................................................................. 29
Wireshark call analysis usage ........................................................................................... 30
Appendix A - Other sources of information ....................................................................... 31
Access latest software ..........................................................................................................31
FAQ ........................................................................................................................................31
Customer Telepresence forum ..............................................................................................31
Documentation ......................................................................................................................31
Search known bugs ............................................................................................................. 32
TC Console ........................................................................................................................... 32
System integrator ................................................................................................................ 32
Video conferencing room Setup Guide ............................................................................... 32
Clearpath Whitepaper .......................................................................................................... 32
Appendix B - Gaining root access to your system .............................................................33
Appendix C - Serial connections .......................................................................................33
D15029.01 Troubleshooting Guide TC6.0, April 2013.
Appendix D - Useful software ............................................................................................34
Windows ............................................................................................................................... 34
OS X (Mac) ........................................................................................................................... 34
linux ..................................................................................................................................... 34
packet capturing via Cisco Switch ....................................................................................... 34
Appendix E - Web diagnostics and on screen error messages and warnings ...................35
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Troubleshooting Guide TC6.0
Copyright © 2013 Cisco Systems, Inc. All rights reserved.