Factory Reset The Touch Panel; Running Temperature Of Systems - Cisco TelePresence C20 Troubleshooting Manual

Factory reset the Touch panel

1. The Touch panel can be factory reset by pressing the exclamation mark button in the bottom
right corner. press the button for 10 seconds until it lights up .
2. Once the exclamation button is lit, press the mute button in the upper right corner twice.
3. The Touch panel should reboot after a couple of seconds with factory settings.
Figure 28 – Factory Reset Touch Panel
The exclamation button is not visible in normal operation. please refer to the picture above to
see its location.
On the Telepresence support forum you can watch a short video outlining the factory reset
procedure https://supportforums.cisco.com/videos/4166.
D15029.01 Troubleshooting Guide TC6.0, April 2013.

Running temperature of systems

The C20 and SX20 may appear to be running very hot but this is normal and part of their design.
Their casings are proving heat dissipation due to the small form factor of these units.
You may get a fan error reported in the web interface immediately following the start of a system.
please see Diagnostics -> Troubleshooting
is still reported.
You can check the general temperature and fan status of your device on the web interface of the system.
You can find this information on the System Information
the temperature or the fans, you will see an alarm under
Figure 29 - Check Fan Speeds and Temperature
Figure 30 - From Diagnostics -> Troubleshoting
The system shuts down if the internal hardware temperature gets too hot (over 85°C/185°F). if you
think this is happening:
• Wait for the system to cool down.
• restart it.
• Collect the historical logs (see "Basic log capturing" on page 28).
• Create a support case (see "How to create a support ticket" on page 28)
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Troubleshooting Guide TC6.0
and click the Re-Run diagnostics button to see if the issue
page under General. if there is a problem with
Diagnostics -> Troubleshooting.
Copyright © 2013 Cisco Systems, Inc. All rights reserved.