Appendix A - Other Sources Of Information; Access Latest Software; Faq; Customer Telepresence Forum - Cisco TelePresence C20 Troubleshooting Manual

SIP
With Sip there are a few extra considerations as the call signalling can be encrypted. if you want to see
this, the easiest way is to set the SIP DefautTransport to TCP. remember to set this back to previous
setting when you have finished collecting the logs.
To see the call setup you can filter on sip to see the Sip call signalling. Again you can click on each
packet and drill down into the detail.
You can also see a graphical representation of the call by using
will be shown. You need the complete call for this to work: Capture started before the call started and
stopped after the call was terminated. Highlight the call you are interested in and click on Flow. Clicking
on the various messages you will be taken to that packet in the capture to investigate its contents further.
Filtering using "sip" will only show the call signalling. You can see the media packets as well if you
remove the filter.
D15029.01 Troubleshooting Guide TC6.0, April 2013.
Telephony -> VOIP Call. All detected calls

Appendix A - Other sources of information

Access latest software

You can download the software for your product from the Cisco web site, go
com/download/navigator.html?mdfid=283661039&i=rm

FAQ

You can find further information on the TC endopoints in the FAQ guide on the Cisco web site, go to:
Cisco Telepresence Endpoints Knowledge Base Articles

Customer TelePresence forum

On the Cisco Telepresence support forum you can discuss problems you are experiencing and see
common issues and how to resolve them
collaboration-voice-video/telepresence

Documentation

The user documentation for the Cisco Telepresence systems running TC software includes several
guides suitable for various systems and user groups.
• Video conference room primer
• Video conference room acoustics guidelines
• installation guides for the Telepresence systems
• Software release notes for the TC software
• Getting started guide for the Telepresence systems
• User guides for the Telepresence systems
• With a remote control
• With a Touch panel
• Quick reference guides for the Telepresence systems
• Administrator guides for the Telepresence systems
• Camera user guide for the precisionHD cameras
• Api reference guides for the Codec C Series
• TC Console user guide for the Codec C Series
• physical interfaces guides for the Codec C Series
• regulatory compliance and safety information guide
• legal & licensing information for products using TC software
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Troubleshooting Guide TC6.0
to:http://software.cisco.
https://supportforums.cisco.com/community/netpro/
Copyright © 2013 Cisco Systems, Inc. All rights reserved.