Troubleshoot Internet Browsing - NETGEAR D6300 User Manual

2. Select Administration > Router Status.
3. Click Connection Status. If all of the steps indicate OK, then your PPPoE connection is
up and working.
If any of the steps indicate Failed, you can attempt to reconnect by clicking Connect. The
modem router continues to attempt to connect indefinitely.
If you cannot connect after several minutes, you might be using an incorrect service name,
user name, or password. There might also be a provisioning problem with your ISP.
Note: Unless you connect manually, the modem router does not
authenticate using PPPoE until data is transmitted to the network.

Troubleshoot Internet Browsing

If your modem router can obtain an IP address but your computer is unable to load any web
pages from the Internet, check the following:
• Your computer might not recognize any DNS server addresses. A DNS server is a host
on the Internet that translates Internet names (such as www addresses) to numeric IP
addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use. If you
entered a DNS address during the modem router's configuration, restart your computer.
Alternatively, you can configure your computer manually with a DNS address, as
explained in the documentation for your computer.
• Your computer might not have the modem router configured as its default gateway.
Reboot the computer, and verify that the modem router address (www.routerlogin.net) is
listed by your computer as the default gateway address.
• You might be running login software that is no longer needed. If your ISP provided a
program to log you in to the Internet (such as WinPoET), you no longer need to run that
software after installing your modem router. You might need to go to Internet Explorer
and select Tools > Internet Options, click the Connections tab, and select Never dial a
connection.
If the modem router does not save changes you have made in the browser interface,
check the following:
• When entering configuration settings, be sure to click Apply before moving to another
screen or tab, or your changes could be lost.
• Click Refresh or Reload in the web browser. The changes might have occurred, but the
web browser might be caching the old configuration.
D6300 WiFi DSL Modem Router
Troubleshooting
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